Need help? Please turn it on so that you can experience the full capabilities of this site. By signing up for emails, you agree to the Converse Terms of Use and Privacy Policy See Promotional Terms & Conditions. Clearance items or items marked as Final Sale. Although we currently dont have the capability to offer these services to our valued customers outside of the U.S., we are working on ways we could develop them in the future. Before placing your order, please contact your local customs office, to find out what types of fees you can expect. All orders are processed Monday through Friday. Saturday delivery is not available. - You're on your way to earning big rewards! Customers who reach the VIP tier will also receive the opportunity to return any orders shipped to and being returned from the 48 contiguous US states at no additional charge. To make sure everyone stays safe and healthy, were committed to following the guidelines given by the CDC. All order communication is done via email, so its important that your email address is accurate. Orders shipped via standard shipping are typically delivered via US Postal Service. (Apt., Suite, Unit, Bldg., Floor, Company, C/O). You'll get an email confirmation of your "Ship to Store" purchase with instructions on when to pick up your order. If You Are Using A Screen Reader And Are Having Problems Using This Website, Please Call 1.866.867.7431 For Assistance. You're already an Insider! If youre unsatisfied with your purchase, feel free to return your items within 60 days of the purchase date on your receipt or packing slip by either mailing it back to us or by going to your local Torrid store. Orders placed on Friday after 9am PT and over the weekend will be shipped on Monday. Mon - Fri: 6am - 7pm PT | Sat: 7am - 7pm PT | Sun: 7am - 6pm PT. And the best part about it is it's free (we love that word). Need help? - Bring your item(s) with you to the store. If you still think your order is missing, the Torrid.com Customer Service team is available by phone at 1.866.867.7431 or +1.626.709.1188 internationally. You will receive and order and shipping confirmation email, so you can track your order. UNLOCK 40% OFF! Torrid.com and the Torrid app are available 24/7 for all your style needs. If anything is damaged, customs officials will need to know the value of the item(s). UNLOCK 40% OFF! We do not ship Saturdays, Sundays, or holidays. Torrid must receive all returns and exchanges, including the replacement of missing or damaged items, within 60 days of the purchase date listed on your receipt. If You Are Using A Screen Reader And Are Having Problems Using This Website, Please Call 1.866.867.7431 For Assistance. Please note, we are unable to receive store purchases by mail. Once you receive a shipping confirmation email, tracking information may take 1-2 days to update. All APO/FPO orders ship via the United States Postal Service (USPS). Click here to view our returns/exchange policy and instructions. We experience a fast-paced turnover of styles and need to make room for new merchandise. Need help? Yes, you can. Here's how it works: shop Torrid.com, select "Ship to Store" during checkout, select your preferred store, and complete checkout. Labor Day All rights reserved. UNLOCK 40% OFF! UNLOCK 40% OFF! Click "Sign In" now. Copyright 2022 - Torrid LLC. If you paid for your purchase with a Torrid gift card, please allow 3-4 weeks for your refund to be placed back on the original gift card used for purchase. Call customer service at (866) 867-7431, (Apt., Suite, Unit, Bldg., Floor, Company, C/O). Torrid is not responsible for lost or stolen packages. You may also receive a 10% military discount by phoning us. Sign up and we'll keep you updated with the latest collections, exclusive offers and promotions (both online AND in store). Call customer service at (866) 867-7431, (Apt., Suite, Unit, Bldg., Floor, Company, C/O). As a member of the Torrid Rewards loyalty program, you may be eligible to receive free or discounted shipping depending on your tier status. By signing up for emails, you agree to the Converse Terms of Use and Privacy Policy See Promotional Terms & Conditions. You're on your way to earning big rewards! Please have your order number and the email address you used at purchase on hand. Unfortunately, we do not offer gift-wrapping. in one of the territories noted above is received satisfactorily, a rebate in the form of a loyalty reward will automatically be issued to the customers Torrid Rewards account and will be valid for 45 days. Don't forget to check your emailfor your 50% offer! Neither the U.S. Sign up and we'll keep you updated with the latest collections, exclusive offers and promotions (both online AND in store). Sign up and we'll keep you updated with the latest collections, exclusive offers and promotions (both online AND in store). ** Offer valid only on standard shipping from the 48 contiguous states. Christmas Day, All orders take 1-2 business days to process, regardless of the shipping method used. Offering hand sanitizer at our checkout counter Unfortunately this means we can't make changes to an order once it's placed. Orders are not processed or shipped on weekends or holidays. If your order is split, you will receive notification through email. Yes, you can. Orders placed Monday through Friday before 9am PT ship out same business day. By Phone: (855) 6314658 (8am8pm Eastern Time, daily) or by Email: Bring your store receipt or packing slip along with your items to your local store. Priority Mail. Your card won't be charged until your order is shipped. CANADA: Your shipping rates are inclusive of all duties and fees. You're already an Insider! Thanksgiving Day Need help? If You Are Using A Screen Reader And Are Having Problems Using This Website, Please Call 1.866.867.7431 For Assistance. You will receive your Torrid Rewards and points once your order ships and your credit card is charged. Sign up and we'll keep you updated with the latest collections, exclusive offers and promotions (both online AND in store). Online orders purchased with PayPal can now be returned to U.S. stores. Click "Sign In" now. Your tracking number will not be recognized by FedEx.com until approximately 24 hours after your order has shipped. When a return shipment from a VIP customer Call 1.866.867.7431 to speak with a Torrid Customer Service Representative Monday through Friday from 6:00 a.m. to 7:00 p.m. Saturday from 7:00 a.m. to 7:00 p.m. and Sunday from 7:00 a.m. to 6:00 p.m., PST. You're on your way to earning big rewards! No, if the order contains a gift card only, and is shipping to a U.S address, the shipping fee will be waived. Once your order is placed, we start working on it right away. Need help? Standard Shipping typically arrives within 10-14 business days (via DHL eCommerce and local postal services). Standard service is provided via the United States Postal Service. (Sorry, this is not yet available in our Canadian stores.) Once your shipment arrives in up to 14 business days (up to 21 business days in AK/PR), we'll send you an email to let you know your package is ready for pick up. Standard Shipping typically arrives within 10-14 business days (via Purolator and Canada Post services). Priority Mail. You're on your way to earning big rewards! Rest of the World If You Are Using A Screen Reader And Are Having Problems Using This Website, Please Call 1.866.867.7431 For Assistance. I agree to the Terms and Conditions and Privacy Policy. I agree to the Terms and Conditions and Privacy Policy. While most of our stores are back to normal hours of operations, store hours may vary by location due to unforeseen circumstances. To ensure you receive all emails, please add noreply@s3.torrid.com to your address book. Torrid must receive all returns and exchanges, including the replacement of missing or damaged items, within 60 days of the purchase date listed on your receipt. Include the item name, description and SKU number, if you have it. Your order will be charged as each item/package is shipped so your card may be charged multiple times. Box addresses. All rights reserved. Well communicate all store reopening announcements on our websitecheck to see if your nearest store is open by using our Store Locator. You will not be charged for making changes to your order, however you may see a "pending authorization" on your bank account until your bank verifies that the funds are available. United States:1.866.867.7431 BEFORE PLACING YOUR ORDER, PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE TO FIND OUT WHAT KINDS OF FEES YOU CAN EXPECT. Your phone number is optional, but it helps in case there is a delivery problem. All rights reserved. Items not purchased at Torrid.com or a Torrid Store (e.g., a third-party reseller, an auction site, etc.). Need help? Please make sure to double-check the shipping address, too. You can ship online orders directly to your local Torrid store. Torrid ships to all 50 states, APO/FPO addresses, U.S. territories and possessions and over 150+ countries. Note that Klarna, Apple Pay or Google Pay purchases can only be returned by mail and not in stores. Yes! United States: 1.866.867.7431 International: 1.626.603.3190 Box and Freight Forwarding destinations can only ship Standard. That just means weve received your order, and youre in line to have it filled as soon as we can get to it. Click "Sign In" now. Labor Day Sorry, we cannot ship to P.O. Copyright 2022 - Torrid LLC. If you made a purchase as a guest, you may track your order by clicking here. However, customs inspections may cause unforeseeable delays, both when leaving the United States and entering another country. We recommend using one that can be insured and tracked. Returns By Mail: Click here to start your online return process. You're on your way to earning big rewards! Please allow 1-2 weeks for processing returns. No. 8. Unfortunately this means we can't make changes to an order once it's placed. Online orders purchased with PayPal can now be returned to U.S. Stores. eGift Card Returns: Cancellation refunds can be requested on the purchase of an eGift card scheduled for a future delivery date. Torrid must receive all returns and exchanges, including the replacement of missing or damaged items, within 60 days of the purchase date listed on your receipt. Typically arrives within 5-7 business days after processing. Please check your spam folder to make sure your emails were not incorrectly categorized. Copyright 2022 - Torrid LLC. Postal Service nor Torrid can be held liable for any additional charges you may incur. Asking ill customers to come back another time. We are reopening our stores in phases where it is safe and legal. Box and Freight Forwarding destinations. Temporarily shortening store hours Some of the steps were taking to protect you and our associates are: Click here to view our full returns/exchange policy. Click "Sign In" now. You're already an Insider! All order communication is done via email, so it is important that your email address be accurate and current. Please have the items and SKU numbers available when you call to place your order. Once your order is placed, we start working on it right away. Torrid.com ships to all 50 states, APO/FPO addresses, U.S. territories and possessions and over 150+ countries. There are usually two reasons: you may have an outdated email address on file, or you may have a spam blocker filtering email from us. Customers who reach the Loyalist or VIP tiers will receive free standard shipping on all orders delivered to the 48 contiguous US states, as well as 50% off shipping to Hawaii, Alaska, U.S. territories, APO/FPO addresses, or international destinations. Loyalist and VIP customers shipping to Hawaii, Alaska, U.S. territories, APO/FPO addresses, or international destinations will receive 50% off the standard shipping price. Just click here to create your account. The best way to stay in the know about our stores, is to sign up for our emails or download the Torrid App. Copyright 2022 - Torrid LLC. If You Are Using A Screen Reader And Are Having Problems Using This Website, Please Call 1.866.867.7431 For Assistance. Copyright 2022 - Torrid LLC. Returns By Mail: Click here to start your online return process. Please note that some internet service providers like AOL, Comcast, and Roadrunner have stricter filters and firewalls that may block our messages. Click here to view our full returns/exchange policy. International orders typically take 10-14 business days to arrive. PayPal purchases may only be returned by mail or to U.S. stores. Sign up and we'll keep you updated with the latest collections, exclusive offers and promotions (both online AND in store). All order communication will occur via email, so its very important that your email address is current. UNLOCK 40% OFF! Once your order is placed, we start working on it right away. 1. Items without a Torrid Store receipt or a Torrid packing slip. Please turn it on so that you can experience the full capabilities of this site. If you make a return, points will be deducted from your account. Weekend delivery is not available. The pre-authorization hold will fall off within a couple days, depending on your bank's policies. Copyright 2022 - Torrid LLC. Torrid.com cant anticipate these costs and will not be able to reimburse you for any additional fees incurred. UNLOCK 40% OFF! Sign up and we'll keep you updated with the latest collections, exclusive offers and promotions (both online AND in store). Thanksgiving Day PayPal purchases may only be returned by mail or to U.S. stores. Mon - Fri: 6am - 7pm PT | Sat: 7am - 7pm PT | Sun: 7am - 6pm PT. Please note that if you used Klarna, Apple Pay or Google Pay to pay for your purchase on Torrid.com, you cannot return or exchange at a Torrid store. Yes. Make sure you modify the Shipping Address before clicking Submit. Call customer service at (866) 867-7431, (Apt., Suite, Unit, Bldg., Floor, Company, C/O). Your credit card will not be charged if we are unable to fulfill and/or cancel your order for any reason.If you do not receive an order cancellation email from us, your order is still processing (even if the pre-authorization hold on your credit card has fallen off). After the "Shipping Address" page, youll see price for your order. Please use our Store Locator to check your local store hours. Call customer service at (866) 867-7431, (Apt., Suite, Unit, Bldg., Floor, Company, C/O). 7. Don't forget to check your emailfor your 50% offer! CANADA: Your shipping rates are inclusive of all duties and fees. By signing up for emails, you agree to the Converse Terms of Use and Privacy Policy See Promotional Terms & Conditions. Rest assured, we are working hard to deliver your order as soon as possible, while keeping our employees and our community safe.Keep an eye on your email for all order updates. Your browser's Javascript functionality is turned off. Click "Sign In" now. Plus, when you go to pick up your order in the store, you can try your purchases on to be sure you love them before you take them home. Dont forget that you can use your UPS/USPS tracking number to make sure your return made it to us. I agree to the Terms and Conditions and Privacy Policy. New Year's Day We prefer everyone wears a mask. Copyright 2022 - Torrid LLC. All US stores are now open in accordance with state and local government. Please keep this in mind when selecting shipping options. Internationally, please phone us at +1-626-603-3190, to place your order with a Torrid Personal Shopper. Sign up and we'll keep you updated with the latest collections, exclusive offers and promotions (both online AND in store). Our systems are not designed to show Canadian prices on our site at this time but our teams are strategizing how to best support our Canadian customers. I agree to the Terms and Conditions and Privacy Policy. Signature may be required. I agree to the Terms and Conditions and Privacy Policy. Our Store Associates will help you process your return immediately. We will communicate all store reopening announcements on our website. At this time, we are unable to delay or hold shipments. Call customer service at (866) 867-7431, (Apt., Suite, Unit, Bldg., Floor, Company, C/O). Torrid.com ships to all 50 states, APO/FPO addresses, U.S. territories and possessions and over 150+ countries. All standard terms and conditions for the Torrid Rewards program will apply to this additional reward. Orders placed after 9am Monday through Thursday will be shipped the following day. TORRID CAN'T ANTICIPATE THESE COSTS AND WILL NOT BE ABLE TO REIMBURSE YOU FOR ANY ADDITIONAL FEES INCURRED.

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