Having Trouble Setting Up an iPhone or iPad? First, find the original, inactive device. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Searching the forums show that this app has been plagued with problems for at least a year and none of them are being fixed. Archived post. Tap Device Details and select Forget Device at the bottom of the screen. Searching the forums show that this app has been plagued with problems for at least a year and none of them are being fixed. Once your modem is connected to the coax cable in an active outlet and the power cord plugged into an electrical outlet, you'll be prompted to Check Your Connection. You should still have access to this function. For instructions on how to find the right device, click here Select your modem, and then press Restart this device. Select Create profile > iOS/iPadOS. Finally, you may need to restart the device you're using to access the Internet. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. If it's assigned to a person, go to People in the Xfinity app and select the original, disconnected device. The distance between your Gateway and a mobile device. If you've activated your device but it's not working, confirm that you see "Xfinity Mobile" on the top left of the home screen. You'll be taken to the Devices page where you'll see images of your in-home Xfinity equipment. The Pixel Fold has a lot to deal with Oppo Find N2 review: Beautiful hardware that Android just can't deal with Square-screened Android devices don't play well with the app ecosystem. Metal surfaces (including computer cases). Otherwise, find the device in the Devices Not Connected under Connect. Do I just need to wait a few days for the whole set up to process, or should it be instantaneous? The network password has not changed. @fiddletwist Thank you for reaching out to the Community Forum for support with your Xfinity App device connectivity issue. The number of WiFi devices connected to your network. Welcome! Go back into the Admin Tool and re-enable the 5 GHz band. Follow the prompts to determine what the problem may be and how to fix it. With three kids growing up and having more access to the internet, I find these types of features are essential. I purchased self-install on Thursday. This method, known as powercycling or rebooting, can fix many connection problems. During this time, you won't be able to use your home network, connect to the Internet or . On the xFi website, select More > Help, then select Restart next to Restart Your Gateway. What is "it"? Check several apps or websites to make certain the connection issue is not specific to one in particular. Eventually it began to work again, so I think it was some kind of temporary glitch. In Intune, the OS platform will show up as 'Windows' in the All devices list and the hardware details found on the device object page will show up as blank to . Sign in and tap Connect > View WiFi equipment > Gateway and then Restart. The device has not been blocked or paused in xFi. From the Settings page, select Create Schedule next to Downtime. Select a schedule icon, personalize the schedule name and select Next. However, if I use the help assistant and ask it how to "view connected devices", it offers me a search result that will show me the list. When several family members and multiple devices use your WiFi network at the same time, it may affect network performance. Select Enrollment types. Running an Arris SB8200. This common Internet troubleshooting strategy can often resolve issues. Confirm the equipment cables are plugged in and the coaxial cable has been tightened as much as possible using your fingers to both the wall outlet and your equipment. The big value in the Xfinity app (used to be Xfi) is you can see and manage the devices connected to your network. The issue may be with your device. We always want it to be easy and convenient to get the information you need to manage your network as well. When you sign in to the Xfintiy app, there will be a See Whats Online option. troubleshoot overall network connectivity. Stay on the Link With Wi-Fi screen while you grab your phone or tablet. Complete set up of the device using the device's app. Self install kit: sorry, we cant find this device. Learn all about xFi. On your TV device: In Max, choose Sign In. https://comca.st/2ZDMvi4 This article goes over viewing and registering devices to your network. This page contains an option to troubleshoot or restart if you're experiencing issues. Ive tried calling and cant get through to any agents. Interested in bringing your own modem? Using one WiFi Name and Password for your home network. But I'm not sure. This is the main function for which this app is made, and if it doesn't work without asking the help assistant every time, it's pretty poorly designed. You might be able to do it through the app. If you click that and see devices, you can click the arrow next to each to see device details. I also get stuck in a loop when trying to chat online. Troubleshoot Internet Through the Xfinity My Account app. Device users don't see these details. I uninstalled and reinstalled, deleted all the cache and app data, it still remembered who I was signed in as so I chose to 'sign in as someone else' to get a clean slate, and nothing is better. Already signed in? I have my own modem and router. We are glad we were able to resolve your issue. Get the most out of Xfinity from Comcast by signing in to your account. Why would I ever consider a service like Xfinity Mobile if this is the best they can do with a little app?? To begin, sign in or enter your address below. Call 711 for Customer Service if you're deaf, hard of hearing or have a hearing or speech disability. Comcast Customer Service supports TTY/TTD. Reddit, Inc. 2023. Back to top Troubleshoot Internet and Network Issues If the issue is affecting multiple mobile devices, perform the following steps: Device Issues. Scroll down to Xfinity WiFi Hotspot Connected Devices and click Manage Devices. On the Basics page, enter a name and description for the profile so that you can distinguish it from other profiles in the admin center. Now, on your phone or tablet: Go back to Max. What is up with this? Interference from neighboring WiFi networks, especially during peak hours. If you have questions about your services, we're here to answer them. This can take up to seven minutes. Select your modem, and select Troubleshoot Modem. I can no longer do that, because if I choose to look at network details or use the Connect button at the bottom of the screen, it tells me something went wrong and it can't display my data and I should try again later. Welcome to the Xfinity community! modboom 3 yr. ago I also had this issue and had to call in. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Large amounts of water (like aquariums and water heaters). Additional Information. Choose the Settings icon and then Sign Out. Scroll down and select the Internet tile. Click Remove to remove your device from the list of registered devices. This can take up to seven minutes. It can take up to 10 minutes to restart your Gateway. New comments cannot be posted and votes cannot be cast. What is up with this? Follow the basic steps for connecting to a WiFi network. Never hesitate to create another public post for any of your future account and service needs! Thanks - I will save this information for the next time it malfunctions. Sign in to your account. New comments cannot be posted. Then, select the day (s) of the week for the scheduled pause, pick the Pause (start) and Resume (end) time and . Choose Link With Wi-Fi (on the left). Your modem will need to be provisioned to Xfinity. Before purchasing, or to check your current modem, use this site to easily determine if your device is approved for Xfinity Internet and/or Voice service and will support your Internet speed. I love seeing all devices that are connected to my network as well. Then, select Restart Device. From the Services page, under Internet, click Manage Internet. Thanks for choosing to work with us here online to discuss this feature of the Xfintiy app. Your home internet will be offline during this process. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! For more information on restarting your modem, see Restart Your Wireless Gateway, Modem or Router. https://corporate.comcast.com/stories/meet-our-digital-care-team. To assign the active device to a person: When I try to activate it says it cant find the device. Download it for free from Google Play or the App Store, or text "APP" to 266278. Bang & Olufsen BeoPlay A9, A9 and BeoSound 1, 2 and 35. If you have Windows Server devices configured in your tenant, expect the OS platform to update to "Windows Server" in your reporting views for Azure AD and MDE device lists. You can also visit. You'll need to provide your MAC address and it needs to be connected to their cable. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Try restarting it. Plug your modem's power cord into an electrical outlet. Open the Xfinity My Account app (available for Apple and Android ). Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. Unplug your equipment, wait one minute, and then plug it back in. You'll see a confirmation message will appear. Scan this QR code to download the app now. Here are a couple things to check: Make sure to choose Set Up Over WiFi (not Set Up Over Cellular) when activating your device. Can you take a look and let me know if this helps, please? Go to Devices > iOS/iPadOS > iOS/iPadOS enrollment. Select the specific device having issues. (This option is not available on all TV devices.) Locked post. Awesome! troubleshoot issues affecting individual devices. Xfinity For full functionality of this site it is necessary to enable JavaScript. Click Rename to edit your device name. This is the main function for which this app is made, and if it doesn't work without asking the help assistant every time, it's pretty poorly designed. In the Xfinity app, tap the Person icon in the top-left corner of the screen > Plan Details > Restart Modem. Make sure your account is up to date on payments by going to the, If there's an area in your home with limited or no Internet connectivity, consider adding. To resolve the issue, unplug the device from the power outlet and plug it back in. I did mine over the phone. To set a scheduled pause, select a person and then select the gear icon in the upper-right corner. However, if you dont see any devices, you may need to register them on the app. All rights reserved. connect to the network for the first time, Troubleshooting Your Home WiFi Network with Xfinity xFi, Learn how to connect an online gaming system to your home WiFi network, Open the Xfinity My Account app (available for. Enter your modem's 12-digit MAC number. Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. Your home Internet will be offline during this process. So if I want to view and manage my devices I have to go through the help assistant (the three dots at the top) every single time. These devices may sporadically disconnect from your home WiFi network. Additional Information Elevated (off of the floor) and in an upright position. If you don't, follow these steps: Explore our, Learn how to prioritize networks by visiting. Our community is your official source on Reddit for help with Xfinity services. Once connected, Xfinity service will be activated on your modem. You click that xfinity can't find device see devices, perform the following steps: device issues Restart next to to. If you & # x27 ; m not sure top troubleshoot Internet and network issues if issue. More access to the Internet if this helps, please Xfinity: CARE, Product, Leadership can! Issue is affecting multiple mobile devices, you may need to manage and your... 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