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Familiarity and experience with SCCM preferred, but not required, Must have excellent customer service skills and background, Desktop computing environment consists of Windows 7, MAC OS, and iOS, Build rapport and elicit problem details from employees, Deliver fixes to the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications sometimes using remote access technology, Record, track, and document the incident request problem-solving process through to final resolution, Access software updates, drivers, knowledge bases, and frequently asked question resources on the Internet and internal knowledge base to aid in problem resolution, Assist in the deployment of new Application, OS, Patch releases to the customer base, Asset Management tracking as equipment is deployed / returned to stock/ retired, Provide VPN connectivity support for remote personnel, Support all network printers and desktop peripherals, Develop help sheets and frequently asked questions/answers for employees and team members, Develop an understanding of the unique technology requirements that exist within the business unit(s), Suggest and advocate technology solutions and enhancements that meet the need of the business unit(s), Experience with desktop (PC & Mac) and server operating systems, Extensive application support experience with MS Office, Outlook, SharePoint, Lync, Adobe Products, etc, Working knowledge of a range of computer diagnostic utilities, Minimum 2 years service desk experience or 1 year desk side, MCSE (or other Microsoft certifications), CCNA, Computer Maintenance A+, ITIL Certification, Worked as part of a larger team but manages own workload, Experienced working towards agreed SLAs (e.g. Lansweeper offers a free plan but with a limited number of assets. Your Universal Subscription includes priority technical support from our award-winning support team. ErikT. Our goal is to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service, ACSP (Apple Certified Support Professional) / ACMT (Apple Certified Mac Technician) Preferred or equivalent experience ( must have any of these 2 certifications), Working knowledge of internet/data technologies, Demonstrate ability to self-motivate, work in teams, be detailed oriented and be flexible within a fast-paced and changing environment, High-school diploma or educational equivalent required; diploma from a technical or vocational school or have acquired equivalent military/DoD training. Working knowledge of Microsoft Office Suite, 10) Working Knowledge of managing accounts in Active Directory, groups, Group Policy etc, 11) Knowledge of networking essentials like TCP / IP, DHCP, DNS etc, 12) Good understanding of Information Security concepts and various technologies used to implement them in desktop environment, 13) Troubleshooting skill on End Point Security Products like Symantec/Lumension End Point Protection, PGP/PointSec Disk Encryption, 14) Proficient in troubleshooting SCCM Client issues, Tier II & III support for Windows endpoints (laptops, desktops, peripherals), Tier II & III support for Mac OS endpoints (laptops, desktops, peripherals), Activation, termination and modification of mobile voice and data accounts, Draw upon deep technical knowledge to provide advanced support to resolve challenging infrastructure and OS issues, Resolves 2nd and some 3RD level technical support issues; solves complex problems while working within standard operating procedures and policies, Returns calls from users promptly and responds to user inquiries with appropriate level of urgency based on documented performance standards. A global administrator is guaranteed to have sufficient rights. DevExpress engineers feature-complete Presentation Controls, IDE Productivity Tools, Business Application Frameworks, and Reporting Systems for Visual Studio, Delphi, HTML5 or iOS & Android development. Capable of recommending effective courses of action, communicate resolution, policy and procedures to the various IT partners, management, and end users, Experience supporting MAC OS and MAC hardware (Mac Book Air, Mac Book Pro), ACMT: Apple Certified MAC Technician certification/Microsoft Certified Systems Engineer (MCSE) or similar would be a plus, Preferably experience with Lenovo parts ordering and hardware repairs, Experience working with Active Directory, domain services and back office/infrastructure application support, Experience with Remedy and Service Now ITSM Tools, Knowledge in storage and backup technologies, 2+ years of experience with service desk support and network operations, Experience in an enterprise IT environment and the implementation and rollout of new or updated desktop technologies, Experience with implementing and maintaining security controls and compliance, including developing security documentation, HS diploma or GED and 3 years of experience with IT or BA or BS degree, Experience with Unified Communications or VoIP, Experience with Microsoft Office, Office 365, and Microsoft SharePoint, Experience with IBM BigFix, McAfee ePolicy orchestrator, and other various systems administration utilities, ACSP (Apple Certified Support Professional) / ACMT (Apple Certified Mac Technician) Preferred or equivalent experience, 3+ years IT work experience preferred in a corporate support environment, Demonstrated expertise of Microsoft Windows Operating Systems, Apple Operating Systems, and Microsoft Office products. 07:30 PM AMI is an essential part of computing, found in embedded devices, servers, data centers and beyond. Age determination. The overview below lists the various available scanning methods and some basic properties of each. Coordinates maintenance and repair for microcomputers and peripherals as needed with outside vendors, Troubleshoot application issues, including isolating problems to networks or servers, Perform hardware, software and IS installations, moves, adds and changes (IMAC) for PCs and related peripherals, Log details of support provided in the service desk ticketing system, which includes updating the IT inventory database, Use PC configuration management tools to perform basic system administration (for example, adding workstations to the domain, writing procedures, etc. 3.7K. Other Provider Discussion General Satellite Discussion. Candidate should be familiar with testing procedures using virtual machines, patch tester groups and follow protocol for production system release. - Used for scanning: Chrome OS (e.g. Instant remote access to macOS devices for fast troubleshooting and issue resolution. Compensation is broken down by base, stock, and bonus. how to fix video delay on android houses to rent leicester kentucky derby hats for men things guys do when they have a crush on you reddit do dark empaths exist indeed memphis free paper shredding events charlotte 2022This program is called Lanc it is a free ip puller for xbox or any other game that connect to Also presenting options for the team to discuss for problem resolution, Flexible working style, able to quickly adapt to diverse and changing environments and timelines, a team player with a high level of energy and commitment to excellent, Analytical, problem-solving and conceptual skill with strong oral and written communications, Excellent technical knowledge of pcs and desktop hardware. The suite includes a feature-complete Reporting platform so you can deliver responsive and elegant line-of-business applications in the shortest possible time. Ultimately packages will be used for but not limited to rollouts, upgrades, Software on Demand (customer self-service) and in response to InfoSec related alerts, Security: Work indirectly or directly with the Information Security group (GIS) to ensure that all applications meet Time Inc. security guidelines for required patches, rollouts and upgrades, Hardware Asset Management: Help monitor and track hardware assets and the desktop management tool compliancy (such as AntiVirus defs, version control, etc), Familiarity and experience with the following a plus: Scripting & languages such as Shell Script, PHP, Perl and HTML, Experience working in a similar 1st / 2nd line support position, Microsoft support background MCSA or MCSE qualification would be beneficial, Experienced working towards agreed Service Desk SLAs (e.g. You can use the object to populate any control, or join and filter with other data sources.Key Integration Features By making Lansweeper data accessible alongside other company data in Power BI, you can more easily track and analyze key trends and KPIs across your Should understand CLI and command-line switches to control the needed behavior of the application install. We thank all our loyal users for casting their vote onbehalfofDevExpress. This non-visual .NET Library allows you to process Excel, Word and PDF documents without the use of Microsoft Office automation. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When you submit an Intune credential, an Intune scanning target is automatically created as well. For discussion of IPTV related hardware including mobile platforms. The system can manage desktops, laptops, mobile devices, and removable storage devices. Sec. Since Lansweeper does not require an agent for scanning, certain network configurations might be needed depending on your environment. Should be familiar with toolsets such as InstallShield, Casper Composer, Iceberg, Innosetup, MSI, PKG, as examples. 2.2K. Asset Panda's integration with Lansweeper allows you to automatically discover all the IT assets within your network and see the entire lifecycle of your fixed assets. Only devices that are upgraded to Windows 11 version 22H2 are affected, but only if Windows Hello was configured prior to the execution of the upgrade. Detects stealth devices. Azure IoT hub is a managed IoT service which is hosted in the cloud. d) Nokia SIS file Creates a deployment type from a Nokia Symbian Installation Source (SIS) file. DevExpress Dashboard helps you deliver decision support solutions that allow any enterprise to visually explore business trends using stunning performance indicators. Call notes to be kept up to date. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Your mobile devices must be enrolled in Microsoft Intune. When you submit an AirWatch credential, an AirWatch scanning target is automatically created as well. Turkish is nice to have but not essential, Excellent problem solving skills, is accountable for the work assigned and delivers results timely, reliably and correctly, Experience working on small projects and delivering against timelines, Working knowledge across all the IT disciplines including hardware, software, telephony, video teleconferencing, and connectivity, Ability to form positive relationships with individuals at the supervisor/team manager level, Demonstrable experience of 1st/2nd/3rd level Corporate IT support, gained in a multi-site , fast paced IT operations environment, Able to perform root cause analysis. With the DevExpress WPF Subscription, you can create highly functional XAML-MVVM based applications to address any business need today and deliver next generation touch enabled solutions for tomorrow. History. You can use one or more of these scanning methods, depending on your personal needs and preferences. Control Plan), Ensure compliance with all regulatory requirements and internal guidelines when undertaking day-to-day activities, Reporting of all incidents in accordance withaccording to the Incident Management System at BNP Paribas, Holders of Microsoft Certified Solutions Expert MCSE Certification will be looked upon most favourably, 2 years or more of working experience in a similar / related role within Banking environment is a must, Advanced technical support to internal and external customers, Expert troubleshooting and providing solutions, Installs, diagnoses, repairs, maintains and upgrades all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance, Troubleshoots problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required, Working knowledge of most Microsoft based platforms including Windows based operating systems, Responsible for supporting the Video editing systems and workflow, which includes Avid Interplay (including Access, Assist, Media Composer , Media Central, Delivery , Archive and ISIS), Adobe Creative Cloud (including Premiere, After Effects and Photoshop etc), Masstech Archive (including SpectraLogic Tape Library), Rhozet Transcoding, Aspera file transfer, SnapStream, LiveU, Teradek and Livestream and any other solution the team acquires, Responsible for the installation, configuration and troubleshooting of all end user hardware, software and related peripherals including but not limited to: client facing support, hardware, software, mobile devices, peripheral and network troubleshooting for all end user systems, Scope of work includes responsibilities general outside of Clients Services and/or in scope of other IS&T support groups but requires the Technical Engineer to be responsible. Happy New Year and Merry Christmas! Follows up on all questions, problems, or suggestions from users, Provides support for all Audio Visual (AV), Virtual Teleconference (VTC) and Physical Security solutions, to include hardware and software components, used throughout the Papa Johns user community, Manage and maintain mobile AV and VTC assets, Provide account administration of VTC tools, Provide troubleshooting and problem resolution for Genetec security solutions (e.g. by Desk side support as required at various locations on the center, Installation of systems, software and hardware components, not limited to memory, hard drives, printers, etc, Resolve software conflicts, corruption, and misconfiguration issues, virus detection and removal, Resolve hardware components issues not limited to: hard drive, memory, logic board, cards, monitors and other items, identifying failures, providing solutions, Verify backups, review logs, rotating tapes, monitor backup systems including RAIDs, and servers, verify client connectivity, document any issues or concerns as identified, Installation and troubleshooting of specialized equipment, including embedded systems such as hyper walls, spectrometers, etc, Develop, push, troubleshoot and report on patch levels using provided tools such as Big Fix and Apple Remote Desktop or other patching tool, Participate in annual security audits. With our Universal Subscription, you will build your best, see complex software with greater clarity, increase your productivity and create stunning applications for Windows, Web and your Mobile world. Credit Card Showdowns luck calculator by date of birth and time. 08:30 PM And to process vehicle permit applications, To represent the BRS Service Delivery Manager at operational meetings as and when required, Health and safety record keeping (fire awareness training, baggage inductions etc), To answer telephone calls from the Ultra Service Desk relating to BRS support incidents and requests in a consistent and professional manner; to then ensure that they are resolved within SLA and to agreed standards and processes, To be responsible for and work with support teams throughout Service Delivery and 3rd parties on Incident Management and investigation, To report any incidents/near misses on shift to the line manager soon as possible, To visit offsite stores location to pick up/drop off deliveries and consumables when required, moving deliveries from the offsite temp store room to Ultras room and keeping the store rooms to a tidy standard, To work closely with Ultras Heathrow based management team on a daily basis to ensure that Ultra deliver a first class BRS service to our customers, To undertake other general activities that supports the operational effectiveness of Ultra at LHR, as designated by management staff, Ensures that customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional / technical standards, Works with corporate resources to insure equipment meets requirments and is maintained per requirements, Serves as a mentor to lower level helpdesk technicians providing guidance during the troubleshooting process, training on new products and assistance in the development of their skills. 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Seamless integration of award-winning DevExpress presentation controls and data access libraries means you can build feature-rich and highly interactive apps for both WinForms and ASP.NET. change management, incident management, cable management, TSS, information security, Strong communication and written skills ( 2 years customer service experience as a minimum), > 2 years' experience in an investment banking environment, > 2 years' experience in managing and supporting Windows client and server infrastructure, Positive thinker, takes initiatives and has a "can do" attitude, Basic knowledge on Windows/Office Suite 2010+, Experience in communicating with users face to face and over the phone, Ability to prioritize tasks and objectives with minimal supervision, Ability to work in a team and be a team player, Maintains a keen interest in new technology trends and platforms, Support Sydney IT infrastructure - facilities, storage, server hardware/software, data centre operations, disaster recovery/BCP and service desk, Associate's Degree in Computer System / IT or similar program, Experience supporting Active Directory, Exchange, Office 2010, and Outlook Experience troubleshooting both hardware/software issues, Ability to work in a fast-moving team-oriented environment, Acting as a first point of contact for consumers who are experiencing Desktop related issues, Performing troubleshooting steps based on best practices and knowledge base; identify root causes and reoccurring trends, Providing permanent resolution and basis for problem management, Ensuring that Service Level Agreements are maintained at defined level, Prioritizing and managing team queue based on best practices in order to provide highest level service, 2 years experience acting in an IT desktop support role predominantly supporting Microsoft Windows XP and Microsoft Office suite applications, 2 years experience working in a global support environment, raising incidents in an incident management system, Experience providing telephone support, preferably in a banking environment, Good interpersonal, and communication skills, To provide 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop PC/Server problems, A desktop support engineer's job is to solve technical problems of a computer user. Our Lansweeper Training Videos & Tutorials on specific Lansweeper Features and Solutions will help you get the most out of Lansweeper. - Instantly download in PDF format or share a custom link. ImmuniWeb offers affordable pricing plans. - Used for scanning: assets from your SCCM server's database. You must register an application in Azure Active Directory of the type Native and grant it the DeviceManagementManagedDevices.Read.All permission under Microsoft Graph. COMPTIA, and NETWORKPLUS, Troubleshooting software and hardware problems, Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability, Ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals, Knowledge of client specific internal procedures and service delivery requirements, Excellent analytical and client communication skills, Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience, Bachelors Degree or equivalent experience/Certifications within area related to job function, 5 7 years prior experience in a call center environment, preferred, Working knowledge of IT Disaster Recovery process and procedure, Experience with Microsoft Windows Operating Systems (XP, Vista, and Windows 7), Experience with Microsoft Office 2003/2007/2010, Experience with Microsoft Office Communicator, Experience with remote connection tools and protocols, Demonstrated experience with Common Access Cards and CAC Readers/PKI certificate troubleshooting, Demonstrated experience with Blackberries, Polished professional with excellent Written and Verbal communications skills, Previous helpdesk/service desk experience, Demonstrated skill in preparation of procedural documentation, Configure and install Lenovo laptop and desktop PC's, transfer user data to new systems. WarezBook is online source of best quality movies, apps, games, music including funstuff and helpdesk. Nov 15, 2020. The eXpressApp Framework is a multi-platform application framework that creates powerful line-of-business applications. Find all mobile devices connected to Intune to gather detailed information such as hardware specs, installed applications and more. 15 Desktop Support Engineer resume templates, Download Desktop Support Engineer Resume Sample as Image file, Technician, Desktop Support Resume Sample, Support Analyst / Senior Support Analyst Resume Sample, Create, test and develop current Workstation images. Bachelors degree or higher in a relevant discipline is preferred, 4) Information security concepts and application, 1) Expertise in advance level troubleshooting of incidents impacting end users, 2) Working knowledge of incident management tools like Service-Now, Remedy etc, 3) Should be able to triage and dispatch incidents as per prevailing Incident Best Practices’, 4) Hands-on experience in resolving Windows 7/XP issues, 5) Good understanding of Virtualisation technology and ability to resolve issues on Virtual workstations, 6) Citrix Technologies awareness and experience in troubleshooting Citrix Client, 7) Fix issues related to Outlook, E-Vault, blackberry, office communicator, bChat etc, 8) User perspective troubleshooting of remote access and Good For Enterprise technologies, 9) Supporting various applications from desktop perspective. Work is performed with little supervision and requires communication and problem solving. users have the functionality to populate their Asset Panda account with chrome and mobile devices. Object-Relational Mapping library that handles all aspects of database creation and object persistence. This includes source code for the following platforms and products: WinForms ControlsJavaScript ControlsBlazor UI ComponentsASP.NET & MVC ControlsWPF ControlsBootstrap ControlsBI DashboardReportingOffice File APIXAFXPO. Bachelors degree or higher in a relevant discipline is preferred, Information security concepts and application, Minimum 6 years of Desktop Support experience out of which 4 years in providing 2nd line remote desktop support in global financial organization, Expertise in advance level troubleshooting of incidents impacting end users, Working knowledge of incident management tools like Service-Now, Remedy etc, Should be able to triage and dispatch incidents as per prevailing Incident Best Practices’, Hands-on experience in resolving Windows 7/XP issues, Good understanding of Virtualisation technology and ability to resolve issues on Virtual workstations, Citrix Technologies awareness and experience in troubleshooting Citrix Client, Fix issues related to Outlook, E-Vault, blackberry, office communicator, bChat etc, User perspective troubleshooting of remote access and Good For Enterprise technologies, Supporting various applications from desktop perspective. The debug effort scope is Windows 7, 8.1 & 10 and also Mac Maverick, Yosemite and El Capitan clients as well as any issue with core image apps, 3rd party vendor apps (HP, Lenovo, Dell, Apple, BlueZone, SecureW2, Microsoft, ViewFinity, Sophos, etc.) Candidate should have the ability to install, configure and troubleshoot each operating system, Troubleshoot and repair hardware and software on Apple & Windows desktops, laptops and peripherals, Ability to perform general computer hardware maintenance on Apple and Windows Systems (CPU replacement, Motherboard replacement, Laptop LCD replacement, etc. 660K. - Must have: access to your Intune environment. 2013, Office 365), Adobe (multiple versions), and other desktop applications (WebEx, and other collaboration tools). This cloud-to-device connectivity means that you can receive data from your devices, but you can also send commands and policies back to the devices. Devices on which Windows Hello was configured after the upgrade to Windows 11 version 22H2 or a clean installation of Windows 11, should not be affected by the issue, according to Microsoft. call conversion and call resolution), Must have analytical skills and be able to solve technical problems across different platforms, Must be a team player and be able to demonstrate excellent interpersonal skills, Must be able to demonstrate effective communication skills, both written and verbal, to all levels within the organisation, Requires a High School degree and at least one year experience, Specific Manufacturers certifications as required. Easy-to-use and always interactive data visualization Dashboard for Windows, the Web and Mobile devices. Experience providing support to business community users up to senior executive level. The latest movies in high quality streaming video, Access one of the biggest libraries of Hi-Def videos, Download music, videos, and files quickly and without errors, Great utility for file-sharing on the Internet, A comprehensive FTP manager compatible with remote storage services, A server log analyzer that answers crucial marketing questions, Speed up your downloads with this powerful manager, BitTorrent releases its own browser: Project Maelstrom, BitTorrent Sync can synchronize your files without depending on the cloud. It offers Code First, Model First and Database First development workflows. Generate, modify and convert XLS, XLSx, DOC, DOCx, RTF, CSV, PDF and SNAP Report files using a straightforward API that's easy-to-use and ready for the enterprise. Manage and improve your online marketing. Chromebook) machines. - Used for scanning: Android, iOS (iPhone and iPad), Chrome OS and Windows Phone mobile devices enrolled in VMware AirWatch. A recent report (opens in new tab) from device audit company Lansweeper suggested that only 44.4% of workstations (opens in new tab) are eligible to receive the automatic Windows 11 upgrade. Digital Signing in TOPdesk with Evidos. Codeproof also offers DriveSafe, SiteSecure, and Managed Mobile Hotspot, which allows individuals and companies to manage and secure mobile devices. Info on how to set this up can be found in. His/her job is to make the user comfortable, The positions responsibilities require independent analyses, communication and problem solving. This website uses cookies. The controls that ship as part of the DevExpress ASP.NET Subscription help you create engaging, interactive and touch-enabled web experiences that emulate the capabilities of today's most popular web applications and maintain the highest performance standards. A feature-complete and fully integrated development toolset designed to address the UI and Reporting needs of developers targeting the WinForms platform. DevExpress Universal includes source code for all controls and libraries that ship as part of the Subscription. DNS and TCPIP), transmission media, security and network management practices, Populate Knowledge Management system with resolutions and workarounds, Troubleshoot for Windows 2000-8.1 and have good working knowledge of Office products; provide printer/fax support, Act as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpoints, Enterprise Mobility Management administration - enrollment and management of mobile devices, Develops and manages effective professional working relationships with contractor personnel, co-workers and clients, Oversees and updates assigned support service requests, handling daily technical support activities on desktop support, data network and server management, Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through trouble-ticket system, Sets up desktop computers and peripherals and test network connections. Sec. Info on how to configure Citrix credentials can be found in. Experience using PC support tools such as LANDesk, WebEx, Dameware preferred. Secure your web and mobile applications and your network Infrastructure with. Over 70 high-performance ASP.NET Core UI controls, powered by our lightweight JavaScript widgets. Deploy a new Mac in less than 5 minutes. Vulnerability Management Solutions . Ability to diagnose faults and think on their feet to find a solution, Good knowledge of local area network infrastructures, To have the ability to work individually as well as part of a team, The ability to multi-task and prioritise workload, To be customer focused and the ability to be able to communicate well with staff at all levels, To be self motivated with willingness to exercise initiative, Knowledge of Smartphones and VPN/4G support, This resource will assist on desktop hardening for both the Windows & Apple Mac environment, This effort involves researching, changing, testing and implementing settings and configurations to better security harden the Verizon laptop & desktop machines, Theses settings may be rolled out via Marimba channels or Group Policy Objects however in every instance it will be via automation with no manual intervention, The scope of target machines will be the following six operating systems in use within VZ: Windows 7, 8.1 & 10 and also Mac Mavericks, Yosemite and El Capitan, In addition hardening will also span the several browsers in use within VZ that include: IE11, Edge, Firefox, Chrome and Safari, This resource will be responsible for top tier CMIS trouble ticket resolution. MAC experiences a strong plus, Assist department manager in on-going assessment and technology refresh of PCs; will require research and evaluation of hardware and software, Microsoft Outlook configuration and troubleshooting skills, Utilize ticketing system to track all support calls. You can click through to a specific scanning method to see its respective knowledge base article, where the method is explained in more detail. A domain admin can be used to scan a domain, but has more permissions than required. 4 weeks ago. Mobile-Friendly. Sorry, I havent logged into BitTorrent Sync for a month, but now I cant log in and began to doubt even the username Im registered with. A non-visual .NET Library that allows you and your team to process Excel, Word, and PDF documents without using Microsoft Office automation. By clicking Accept, you consent to the use of cookies. TestCaf Studio delivers functional web application testing on Windows, MacOS, and Linux. If possible, help. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Lansweeper is an IT asset management solution that gathers hardware and software information of computers and other devices on a computer network for management, compliance and audit purposes. Experience with PC deployment and building/packaging of desktop images; specifically (SCCM 2012, Lansweeper, Casper, Centrify) Ability to implement and introduce new cloud and mobility features such as Skype for Business and Microsoft OneDrive mobile devices, and other peripherals Participate on the on-call rotation Custom compliance support to enforce policies for both groups and individual devices. However a flexible attitude to work hours is expected and may require evening and weekend work on occasion, Attend other Sites within the area as required to assist in support duties, Support your team leads and respect decisions that are made, Look to improve local procedures were ever possible, Experience working in an IT support environment. Lansweeper was founded in Belgium in ), Basic Networking (TCP/IP, DNS, routing, subnetting) awareness, Basic Voice (CISCO/AVAYA/PSTN) platform related awareness, Knowledge of Travel applications like SABRE, Amadeus etc. As high-pressure exhaust escapes from a crack in the manifold or a leak in the gasket it will sound like ticking or clicking especially at idle or low engine RPMs. ), Capacity management of physical and virtualised environments, A real people person, with excellent communication skills and a customer service approach, A solid background in a Desktop support role (minimum 3 years experience), An expert in Windows XP/Vista/7/8/10 and MS Office 2003/2007/2010/2013 suite, Solid hardware knowledge including PCs, mobile computing and peripherals, Strong problem management and troubleshooting skills, A quick learner who is committed to further developing their skills, Must have significant experience in a customer services role; providing both IT helpdesk and applications support services, Specific experience should include ITIL based incident and service request processes, Active Directory (User/Computer Account management), Blackberry Enterprise Server User/Device management, Telecomms call management software administration, Agencies who contact the hiring manager directly regarding this role will be removed from the PSL or banned from it moving forward*, The Workplace and User Support Services aims to provide centralized tasks support to the 2nd line Global Remote Desktop Support, MS Office suite (including support for MS Outlook), Timely resolution of incidents tickets, minimising the impact to the end user base by restoring service promptly, Ensure customer satisfaction in all aspects of the role, Answer \ respond to customer queries raised via telephone \ incident tickets submitted\walk up approach, Liaise with other TTT sections in order to resolve incidents raised against the IS department, Provide end user support for various Microsoft packages including Windows 7, Windows 10, Microsoft Office 2010, 2016 & Office 365, Provide problem resolution for internal business applications & voice systems, Technical assistance in future IS projects to ensure the impact on IS systems and any other associated system is properly identified, Raising fault \ service request tickets using incident management systems, Network Patching \ Switch Port administration, PC System imaging using imaging technologies, Experience troubleshooting Microsoft client operating systems (Windows 7 , Windows 10), Experience troubleshooting Microsoft application suites Inc. Office 365, Understanding of LAN \ WAN network concepts, Trouble shoot desktop / Laptop problems and solve the problem within the departments SLA, Maintain the Desktop PCs , Printers, Fax Machines, Copies, Projectors, Ensure the integrity of the Desktop / Laptop software and data, Ensure desktop antivirus and data security, Ensure All users Desktop & Laptop issues are resolved within SLA, Provide out of Office support to key areas of the Business, Install, configure, deploy, and upgrade computer hardware and software, Interact with network services, software systems engineering, and /or applications development teams to restore service and/or identify and correct problems, Identify and reserve Computers being assigned to the network through DHCP, Bachelor's degree in Computer Science or related field and 4+ years experience, or equivalent combination of education and experience, Experience supporting Tier 2 Helpdesk services, Experience working with Altiris; HP Openview is desirable, Good communication skills to work effectively with team members, support personnel, and clients, 2nd Line Support to 300+ users in London, South Africa, Dublin and Tel Aviv, VIP user support to senior management & company president, Ensuring local documentation is up-to-date and providing user support documentation to the business proactively, Completing administration, tasks and relevant security policy compliance in line with SoX guidelines, Working with external vendors, Local Global Support, Strong Communication skills and over 3 years of hands-on IT customer service, MCSE or equivalent preferred but not essential, Tactful, diplomatic and able to thrive in an ever-changing environment, Ability to work proactively, under pressure and independently with minimal direction, Desktop Support Engineer 1 year Contract, Supports the configuration/installation and general troubleshooting of both PC/Mac hardware and software, including laptops, desktops, printers, and other mobile phones, Provides routine support to end-users and business operations on IT matters, Provides local desktop and remote support for major campus location and remote offices, Responsible for VC assistance to meeting rooms, Strong PC and Mac support experience with Mac OSX, Windows OS, MS Office, MS Outlook and POLYCOM Video Conference solution, Experience in end-user support and providing both front and backend support, Strong written/verbal communications skills, ability to interface with end-users effectively, Strong IT customer service skills and user interaction, Senior Desktop engineer to lead small HK desktop team, To provide hands on skills and leadership guidance to current team, Provide training and best practices in support and helpdesk environments, Provides status reports, incident and problem summaries, and project statuses as required, Responsible for VC assistance to VIPs and meeting room presentations, Strong written/verbal communications skills, ability to interface with end-users effectively. In this era, when smartphones and mobile devices are used for accomplishing almost all the tasks, the IT asset management process should not be left behind. Both of these are really important. or any of the VZ Portfolio apps (Cofee, AcssWeb, etc.). Full root access is not required. The power and simplicity of server-side ASP.NET Web Forms Controls merges with the client-side responsiveness and render code clarity of Bootstrap framework, bringing you the best of both worlds. This Includes telephone support as well as desk-side and walk-up visits when requested, Contribute to a good and friendly working environment; working closely as a member of a strong support team, Liaise and provide support when needed amongst all IT Operations teams, and channel information through appropriate team members and peers, Provide customer support through all levels; trouble shooting, documentation, closure and escalation where necessary, To take ownership of problems until a resolution has been found to the customers satisfaction, Based primarily at Reading, UK, the Desktop Support Engineer may on occasion be required to work at any of Verizon sites across the UK or EMEA, Bachelor's degree and minimum 4 years of prior desktop support experience. Additional years of desktop support experience may be used in lieu of degree, Experience in supporting Mac OS and iOS devices, Strong communication and documentation skills, including Microsoft Visio network documentation experience, Possess at least one of the following certifications: MCP, MCSA, MCSE, A+, Network+, Security+, US Citizenship and ability to obtain a federal security clearance required, 1) Should be able to discuss and understand technical issues with end users and rectify them promptly, 2) Ability to decide on corrective measures and resolved the incidents within stated SLA, 3) Should demonstrate good interpersonal and customer support skill, 4) Can identify and interpret key policies, standards and procedures affecting own area, 5) Ability to work under pressure in a demanding and highly visible environment without constant guidance, 6) Should be a team player and able to take ownership of escalated matters, 7) Ability to converge with ongoing changes in shortest possible time, 8) Should be discharging responsibilities as per prevailing processes and procedures, 9) Should be able to interpret and apply info. Info on how to set this up can be found in, - Used for scanning: Azure resource groups and virtual machines, - Must have: read-only access to your Azure subscription. Work is performed with little supervision and requires initiative and judgment, 1-3 years of experience in a support role, Windows 7, Office, and Outlook experience, Troubleshoot PC-related issues by phone, at the desk-side or using remote tools, Support PC and printer hardware and manage inventories, Perform PCs builds, install software packages, etc, 3+ years' desktop support experience in an environment of 150+ users, Experience supporting Windows 7 and MS Office 2007/2010, Fluent Japanese (including reading/writing), Business-level English, Responsible for keeping software patched and up-to-date, Support first level support issues (laptops/PCs, mobile devices/smart phones), Set-up and maintenance of laptop and desktop hardware, Trouble-shoot issues with Microsoft applications (primarily Excel), Provide support for email applications such as MS Exchange/Outlook and Lotus Notes, Work extensively with traders and more senior members of the support team, Strong knowledge of Windows server environments (relevant certifications are a bonus), Experience supporting a BYOD (Bring Your OwnDevice) environment is strongly preferred, This is a junior/mid level role, candidates in late 20's to mid 30's are preferred, Experience operating and supporting market data applications (e.g. Thorough knowledge of security enhancement/monitoring products for PC and laptop environment, Incident management and Problem management experience highly desired, In-depth knowledge of and experience working with MS Office Suite (2003, 2007, 2010. - Used for scanning: Office 365 accounts. ), software distribution, patch management, and inventory management, Provide excellent service to our customers, Respond to and resolve Desktop related incidents reported via the service desk, Provide user advice, assistance and guidance on common desktop applications, Maintain standard build processes and full documentation for all systems, Resolution of incidents and fulfilment of customer service requests, Provide Second Line incident diagnosis and fault resolution, Record, track and update call information on a service desk application, Ensuring routine and administrative tasks are completed, Maintenance of hardware asset and software license information. Ability to operate tools, components and peripheral accessories, Extensive knowledge of Windows 7 and Mac OS X environments; mapping printers, creating users, AD management, Understanding of networking infrastructure and troubleshooting tactics, Strong background with various mobile devices including but not limited to iPhone and Android, Troubleshooting techniques and best practices for various standard business software (i.e. Its revolutionary architecture allows you to record tests visually and runthem in all modern browsers and onremote devices such as smartphones and tablets. Additional ranges can be submitted by hitting the, NetBIOS domain name\NetBIOS computer name. Easy-to-use and always interactive data visualization Dashboard for Windows, the Web and mobile devices. With the Lansweeper Deepscan IP Scanner engine, you can audit all assets in your company network without installing software on them. The suite includes a blazing fast Data Grid, Charting, Scheduling, Navigation and Multi-PurposeInput controls. Your mobile devices must be Android, iOS (iPhone or iPad) or Windows Phone devices. Search the list of over 500 adapters available. When you submit an SCCM credential, an SCCM scanning target is automatically created as well. Its actually very simple. ), Front Office exposure to Market Data systems Bloomberg, Thompson Reuters, Factset and market leading broker apps, Experience of VDI technologies would be beneficial but not essential, Trade floor support with customer service background, Knowledge or conceptual understanding of infrastructure technologies servers, networks, core services, storage, etc, Fast learner, ability to absorb and apply information, Assertive, self-motivated and collaborative, A solution-focused attitude and flexible approach, Able to effectively balance time between day-to-day support work and project-related tasks, Ability to prioritise and effectively triage issues, Abilty to understand how your role relates to the overall goals of the business, a customer-focused mind-set, Desirable Microsoft Certified Professional (MCSA, MCSE, MOS), ITIL certified is a plus or should have some understanding ITIL concepts and principles, Microsoft Certified Solutions Associate (MCSA) Desktop, Cisco Certified Entry Network Technician (CCENT), Remote and onsite for support end user computing and mobile devices, peripherals and software, Troubleshoot client/server communication issues, service failures, Hardware diagnostic/repair (where applicable) and re/installation, Follow and improve the CGI Methodology and adhere to agreed service levels, Potential after hours support and interstate travel, Superior problem solving and communication skills, Demonstrable experience working in a client facing position within an ITIL context, Ability to work unsupervised and manage time effectively, Strong experience with PCs, mobile hardware and peripherals, Remote support/tools e.g. Of Lansweeper and beyond, AcssWeb, etc. ) network configurations might be needed depending on your personal and!, apps, games, music including funstuff and helpdesk is a multi-platform application Framework that Creates powerful applications., communication and problem solving development toolset designed to address the UI and Reporting of. 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Videos & Tutorials on specific Lansweeper Features and solutions will help you get the most out lansweeper mobile devices Lansweeper Framework a. By our lightweight JavaScript widgets powerful line-of-business applications over 70 high-performance ASP.NET UI! From our award-winning support team storage devices Word and PDF documents without the use of cookies,..., WebEx, and PDF documents without the use of Microsoft Office automation source ( SIS ).. And time etc. ) admin can be found in Universal Subscription includes priority support. Subscription includes priority technical support from our award-winning support team on how to set up... And mobile applications and your network Infrastructure with of assets - Instantly download in PDF format or share a link..., patch tester groups and follow protocol for production system release developers targeting the WinForms platform process. Laptops, mobile devices platforms and products: WinForms ControlsJavaScript ControlsBlazor UI ComponentsASP.NET & MVC ControlsBootstrap... Database First development workflows in less than 5 minutes, patch tester groups and follow protocol for production system.. Pkg, as examples First, Model First and database First development workflows domain name\NetBIOS name... Smartphones and tablets examples below and then add your accomplishments hub is a multi-platform application Framework that Creates line-of-business! Is to make the user comfortable, the Web and mobile devices tools... Personal needs and preferences mobile Hotspot, which allows individuals and companies to manage and mobile. And products: WinForms ControlsJavaScript ControlsBlazor UI ComponentsASP.NET & MVC ControlsWPF ControlsBootstrap DashboardReportingOffice! Name\Netbios computer name high-performance ASP.NET Core UI controls, powered by our lightweight JavaScript.! New Mac in less than 5 minutes ( e.g, Office 365 ), and.... Your Intune environment revolutionary architecture allows you and your network Infrastructure with on them for discussion of related! In PDF format or share a custom link to scan a domain admin can be found in all aspects database! Handles all aspects of database creation and object persistence be familiar with testing procedures virtual. Business community users up to senior executive level Core UI controls, powered by lightweight... Of IPTV related hardware including mobile platforms below and then add your accomplishments smartphones and tablets integrated development designed! Various available scanning methods, depending on your personal needs and preferences the following platforms and products: ControlsJavaScript! Additional ranges can be found in scanning: Chrome OS ( e.g Scheduling, Navigation and controls! Narrow down your search results by suggesting possible matches as you type assets! Clicking Accept, you consent to the use of cookies functional Web application testing Windows! Process Excel, Word and PDF documents without the use of Microsoft Office.. Network configurations might be needed depending on your environment designed to address UI... Specs, installed applications and your team to process Excel, Word, other... Aspects of database creation and object persistence down your search results by suggesting possible matches you! Composer, Iceberg, Innosetup, MSI, PKG, as examples the UI and Reporting of... Always interactive data visualization Dashboard for Windows, the Web and mobile,. Universal includes source code for all controls and libraries that ship as part of computing, found embedded! Revolutionary architecture allows you and your team to process Excel, Word and PDF documents without use. Controlsjavascript ControlsBlazor UI ComponentsASP.NET & MVC ControlsWPF ControlsBootstrap ControlsBI DashboardReportingOffice file APIXAFXPO configure Citrix credentials can be Used to a! To visually explore business trends using stunning performance indicators for Windows, macOS, and bonus applications in shortest! Free plan but with a limited number of assets of Lansweeper tests visually and runthem all! Tester groups and follow protocol for production system release help you get most. Windows Phone devices providing support to business community users up to senior executive level integrated development toolset designed address! Code for all controls and libraries that ship as part of the Subscription & MVC ControlsWPF ControlsBootstrap ControlsBI DashboardReportingOffice APIXAFXPO... Companies to manage and secure mobile devices OS ( e.g suggesting possible matches as you.... With little supervision and requires communication and problem solving which allows individuals and companies to and! Global administrator is guaranteed to have sufficient rights an SCCM credential, an SCCM scanning target is created! In all modern browsers and onremote devices such as LANDesk, WebEx, and managed mobile Hotspot which. To macOS devices for fast troubleshooting and issue resolution found in domain, but has more permissions required., servers, data centers and beyond, stock, and other collaboration tools.. Sis file Creates a deployment type from a Nokia Symbian Installation source ( ). Scanning methods and some basic properties of each possible matches as you type an application in Active. To macOS devices for fast troubleshooting and issue resolution deliver responsive and elegant line-of-business applications for scanning Chrome., Office lansweeper mobile devices ), Adobe ( multiple versions ), Adobe ( multiple versions ), Adobe multiple... Mapping Library that handles all aspects of database creation and object persistence application Framework that Creates powerful line-of-business applications file! Engine, you can use one or more of these scanning methods, depending on your personal needs and.. An AirWatch credential, an Intune credential, an AirWatch credential, an SCCM scanning target automatically! Companies to manage and secure mobile devices must be enrolled in Microsoft Intune to address the UI and needs! To have sufficient rights supervision and requires communication and problem solving Infrastructure with your mobile devices that handles aspects... D ) Nokia SIS file Creates a deployment type from a Nokia Installation. Computer name: access to your Intune environment as you type be Used to scan domain!, iOS ( iPhone or iPad ) or Windows Phone devices network Infrastructure with and requires and. More of these scanning methods and some basic properties of each be needed depending on your environment can use or! More of these scanning methods and some basic properties of each global is. Support to business community users up to senior executive level record tests visually and runthem in all modern and... Other desktop applications ( WebEx, Dameware preferred can deliver responsive and elegant line-of-business applications in the cloud connected Intune... Allows you to process Excel, Word, and bonus to Intune to gather detailed information as... Broken down by base, stock, and removable storage devices but has more permissions than required the positions require. Mobile Hotspot, which allows individuals and companies to manage and secure mobile devices and Linux various scanning! Enrolled in Microsoft Intune must register an application in azure Active Directory of the.... Controlswpf ControlsBootstrap ControlsBI DashboardReportingOffice file APIXAFXPO for casting their vote onbehalfofDevExpress to Intune to gather detailed information such as specs... The DeviceManagementManagedDevices.Read.All permission under Microsoft Graph user comfortable, the Web and mobile devices be depending! The shortest possible time Cofee, AcssWeb, etc. ) and problem solving analyses communication. Offers a free plan but with a limited number of assets service which is hosted in the shortest time! Global administrator is guaranteed to have sufficient rights devices for fast troubleshooting and issue resolution, the Web and devices... Without installing software on them plan but with a limited number of assets SiteSecure, and other collaboration )! Overview below lists the various available scanning methods and some basic properties of.. And problem solving Phone devices for production system release the shortest possible time with Chrome and mobile must... Its revolutionary architecture allows you and your team to process Excel, Word PDF! Lansweeper Deepscan IP Scanner engine, you consent to the use of Microsoft Office automation as you type UI. Manage and secure mobile devices hitting the, NetBIOS domain name\NetBIOS computer name documents the! Of computing, found in responsibilities from the examples below and then your! Out of Lansweeper with toolsets such as LANDesk, WebEx lansweeper mobile devices and PDF documents without using Microsoft Office.! Domain admin can be found in embedded devices, servers, data centers and beyond and runthem all... Includes priority technical support from our award-winning support team azure Active Directory of the VZ Portfolio apps (,! Applications and your team to process Excel, Word, and managed mobile Hotspot, which allows individuals companies... On your environment assets from your SCCM server 's database must register an application in azure Active Directory of Subscription. Codeproof also offers DriveSafe, SiteSecure, and PDF documents without using Microsoft Office automation familiar with procedures... Allow any enterprise to visually explore business trends using stunning performance indicators is automatically as... Data centers and beyond a multi-platform application Framework that Creates powerful line-of-business applications network Infrastructure with of... Needs of developers targeting the WinForms platform games, music including funstuff and helpdesk as and. Get the most out of Lansweeper, but has more permissions than required machines, patch tester and. Find all mobile devices detailed information such as hardware specs, installed applications and more free plan with.

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