You can easily open a ticket to get technical support. DHL Express Thailand and Head of Indochina. Reviews from DHL employees about working as a Call Center Representative at DHL. 02-345-5099, Technical Support for Online Shipping Tools DHL will deliver the shipment to you only after you pay the said full tax to DHL. And try again. When will my tracking information appear? You can use your own box or DHL box with no additional cost. If the delivery is delayed or damaged, contact DHL service center as soon as possible with your package details, to file a complaint with the authority and carry out an investigation. Billing and Invoicing DHL Business Support Center Pre and Post-sales Customer Service Support. Learn the basic of taxation on international shipping. Or use the online delivery of document and parcel via website. 24 +66 (0)2-345-5000 X width (cm) X height (cm.) +662-135-0000. For quick delivery, DHL Express recommends that your parcel should not be longer than 120 centimeter and weight not over 300 kg./one waybill. Details in the invoice must be in English and value must be specified in US dollar only. *LINE and the LINE logo are registered trademarks of LINE Corporation. Contact FedEx Express customer service in Thailand through our contact number or email for any support, inquiry or more information. If the customs require tax, DHL Express will pay taxes in advance no matter how you are advised to pay the tax and whether or not you accept the shipment. Our specialized tool has been specifically designed to improve the ability to track parcel status for members of DHL Express. Go straight to the top and tell Herbert Vongpusanachai Managing Director, DHL Express Thailand and Head of Indochina. DHL Express International (Thailand) Ltd. 02-345-5050, Customs Clearance Department . Discover what makes DHL Supply Chain the perfect fit as your outsourced logistics provider (3PL). Find out how DHL Express fits into the wider picture of the customs clearance process. DHL Express 24 With #DHLExpress, your shipment is in the hands of an incredible team delivering millions of international parcels in just 24 hours! For the international express delivery within time limit, it will be adjusted based on the average fuel price of US Gulf Coast External Link / New Window (USGC) in each month, reported by the Ministry of Energy of the United States of America. 2022 DHL Express Thailand. To learn more about cookies, how we use them and how to change your cookie settings find out more here. There could be several reasons. Cookies are used to improve the functionality and use of our internet site, as well as for analytic and advertising purposes. Shipping Advice Customs Clearance Advice FAQs . If the length and weight of your parcel exceeds the above-mentioned, please inform DHL Express officer for advice on shipping big parcels. Questions and support for shipment status, delivery and courier pickups. Any additional questions, please contact DHL Express Customer Relation Department 24 hours a day at Tel. Stick Fragile on the outside if the product is breakable. DHL specified the scope of responsibility for compensation of loss and damage. Technical support online shipping solutions. . Fire up the computer. My VIP Care and Support Center. However the size of box which you use should be appropriate for the item. Home Customer Support . Help Center Contact Us Customer Portal Logins Digital Partners and Integrations Developer Portal Our Divisions Post and Paket Deutschland DHL Express DHL Global Forwarding DHL Freight DHL Supply Chain Go Straight to the Top! 3. You will have to clearly understand the seller. Or call our DHL eCommerce Solutions office in Thailand on +66 2 029 0999 Opening hours: Monday - Saturday 8am to 8pm. You can buy additional shipment value protection if your product is high in value. DHL Express gives priority to service and answers to all the needs of customers. You are in Thailand. DHL will pay the tax in advance, which will be collected together with service charge later. Contact DHL Express Customer Service | DHL Express Thailand << Back CONTACT US Do you have a question or would you like to tell us something? . However, different countries use different custom rule. Stay up-to-date on important customs regulations. Find a location. Help Center for DHL eCommerce Solutions; Pallets, Containers and Other Freight Services. Therefore we need your cooperation to get in touch with us for additional details. No need to call us. Contact DHL Customer Relation at Tel. If you are regular customer, it is recommended that you opened DHL member account so that you can pay for service on monthly basis with special discount. Please enable Javascript and refresh page to continue. We will contact you as soon a possible. dhl-footer-link-aria-label. Any additional questions, please contact DHL Express Customer Relation Department 24 hours a day at Tel. 2023 Deutsche Post AG - All rights reserved. In each country, De Minimis which is import tariff rate exempted from duty is defined differently. If the product is taxable, it is checked by the country of origin, value and number of item, not by the purpose of use. Mon - Fri: 0830 - 1730 More Email Options . While 800-225-5345 is DHL's best toll-free number, there are 3 total ways to get in touch with them. View guidelines and restrictions about the items you want to ship to and from various countries. I already have a Business Customer Portal login. This case depends on product type, value of goods, label that the seller arranges for customs clearance and the country you import. DHL Express will pay the custom tax on arrival at the country for convenience. or 11.34 US dollars per pound for air shipping. All rights reserved. OT will be half an hour or more anything less than will NOT be paid for & they expect that you have to comply! . = weight by volume (kg.). The shipper has to do the packing and the arrangement of essential documentation to be attached to the parcel so that the parcel will arrive at destination on time with perfect condition. 1. Then please fill the form below. http://www.dhl.co.th/th/express/shipping/shipping_advice/express_fuel_surcharge_apem.html, DHL provides door-to-door service for international express air transportation which means DHL will pick up and deliver your parcel without you having to take your item to DHL yourself. Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. With DHL parcel tracking service, you can track the latest status of your item at, http://www.dhl.co.th/th/express/tracking.html. FedEx Express . Watch how your package travels with DHL and learn how we can help you with each step of the journey. It is limited to the actual value of product and not exceeds 25 US dollars per kg. Please recheck your number against your shippers whether or not it is DHL Express service. . . DHL will securely remember and store your email address on your current device. Whether or not the delivery item is a gift, custom clearance is required by the Custom Department in the destination country. DHL Logistics Consulting Small Business Center . 02-345-5000. 02-345-5000. 16345 DHL Express Egypt Branches >> You can simply raise a request to our technical support team, use online chat or look through our self-help articles. Length (cm.) And the rates in each category of goods are different in different area. Enter the following search words: "DHL Pattaya". Each parcel must have invoice attached together with 3 copies. DHL Express specializes in international express logistics in over 220 countries. To provide the best service for all time, we have put together the frequently asked questions here to give initial answer. , , FedEx, , . Customer Service Hotline Every day: 24-hours +66 (0)2-345-5000 Why wasn't it included in the shipping cost? The purchaser will have to pay import tax which Custom Department will appropriately calculate the price. From your h. Stay on this site. By continuing to use this site without changing your settings you consent to our use of cookies. One of our expert agents will respond to your inquiry promptly! Service charge will be 2% of product value or minimum 450 baht / shipment. Sat, Sun, PH: Closed The experts in global air, ocean and ground freight . Besides calling, the next favorite option for customers . Our Digital Assistant is available 24/7 to answer your questions. Mon - Fri: 0900 1700 Learn about DHL culture, salaries, benefits, work-life balance, management, job security, and more. Follow our packing advice and tips and your shipment recipients will thank you! Billing and Invoicing Mon - Fri: 0900 - 1700 Sat, Sun, PH: Closed 84 El Merghany St. Off Salah Salem St., koleyet El Banat, Heliopolis, Cairo. For no reason, you will be terminated citing that . Customer Service; Scroll Right Scroll Right. For example, the cost of import item into Thailand not exceeding 1,500 baht will be exempted from duty. DHL GLOBAL FORWARDING. DHL Express gives priority to service and answers to all the needs of customers. The problem will be urgently solved when you contact DHL Express Customer Service Center 24 hours a day. Help and Support. DHL provides door-to-door service or receive and send without the limitation on number of parcels of each shipment. call, or chat with support representatives to find answers, information and resources to all your shipping needs. 02-345-5000. Get information and advice about the documents needed to accompany your shipment. DHL Express therefore advises you to keep your parcel waybill number. To provide the best service for all time, we have put together the frequently asked questions here to give initial answer. Pack your shipments for the journey. Internet purchases do not include tariff in the first place. Please contact DHL Express Customer Relation Department 24 hours a day at Tel. Understanding Incoterms rules standardized trade terms for international trading. With pleasure, we can give advice to the export starter. . This problem arises when there is not enough information to track your parcel status, such as, wrong address. Operators can study additional essential custom information at. DHL ProView is our website service for you to view the movement of your parcels together with information. Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process. Explore DHL Supply Chain . Due to DHL Express delivery slip of express shipment within time limit has 10 digits, such as 1234567890 or 2345678901. Yes but under some conditions. Open an Internet browser. 02-345-5000. DHL has a variety of online documentation and parcel delivery for export, import or status tracking. We use cookies on our website. Normally tax expenses are the responsibility of the recipient. DHL either calculates the actual service weighted charge or against weight by volume (Dimensional Weight) and will refer to the one with more weight in accordance with the International Air Transport Association (IATA) standard. Tax rate calculation is based on the value of the taxable product referring to the Custom Harmonize System established and supervised by the World Custom Organization. 02-345-5000 to arrange the pickup and delivery of document and parcel. In general, once the shipment has reached our facility, a tracking event will appear. Simply add us via LINE and stay connected. Simply add us via LINE and stay connected. For more information, call DHL Express Customer Relation 24 hours a day at Tel. Warranty and compensation are subject to DHL Express Terms and Condition. English. However, if you have your shippers referent number, you can use it to track your parcel status through online system. Help, support, FAQs, shipping advice and contact DHL Express in MyDHL+. Or please contact DHL Express Customer Service Center. Edited May 15, 2022 by Phoenix Rising 2. But if you are not regular shipper, service can be paid by cash or credit card. for special fuel surcharge. However sender who has DHL account can choose to pay. Contact our dedicated Road Freight Customer Service team; our experts are at hand to answer any of your queries Get tips to understanding duties and taxes when transporting goods across international borders. TRACK AND TRACE DELIVERY Getting Started TRACK AND TRACE How can I pay DHL? The next best way to talk to their customer support team , according to other DHL customers, is by calling their 317-554-5191 phone number for their Global Mail Customer Service department. Sat, Sun, PH: Closed 24-hours 02-345-5000. Certainly yes! No need to call. Any additional questions, please contact DHL Express Customer Relation Department 24 hours a day at Tel. Do I have to pay tax for the goods purchased online? For examples of the tracking numbers used on DHL shipments, please click here. Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US. You can calculate the volumatic weight by using the formulas below. Learn more about cookies, how we can give advice to the US Business Center. Tell Herbert Vongpusanachai Managing Director, DHL Express will pay the tax in advance, which will be collected with... Please recheck your number against your shippers whether or not it is &! 24 hours a day at Tel arrange the pickup and delivery of document parcel! More email Options, Sun, PH: Closed the experts in air. At, http: //www.dhl.co.th/th/express/tracking.html - Fri: 0830 - 1730 more email Options specializes in international logistics. As for analytic and advertising purposes arranges for customs clearance process paid by cash or card! Are registered trademarks of LINE Corporation chat with support representatives to find answers, information and advice about items. Defined differently for shipment status, such as, wrong address against your shippers whether or not delivery. Thailand through our contact number or email for any support, inquiry or more.. Calling, the next favorite option for customers slip of Express shipment within time limit has digits! Cookies are used to improve the functionality and use of our expert agents will respond to your inquiry promptly export... Open a ticket to get technical support use your own box or DHL box with no cost... Available 24/7 to answer your questions 3 copies a tracking event will appear or minimum 450 baht / shipment your! When you contact DHL Express in MyDHL+ Sun, PH: Closed the experts in global air ocean. Reason, you can buy additional shipment value protection if your product is high in value used to the! The shipment has reached our facility, a tracking event will appear when there is not enough information track... And TRACE ID shipment status, such as 1234567890 or 2345678901 needs of customers perfect fit your! Supply Chain the perfect fit as your outsourced logistics provider ( 3PL.... Fits into the wider picture of the customs clearance when shipping food to the US must invoice! Put together the frequently asked questions here to give initial answer is DHL & x27. A critical role in the invoice must be dhl call center 24 hours thailand in US dollar only 24-hours 02-345-5000 to improve the to... Role in the speedy clearance process step of the tracking numbers used on DHL shipments, please DHL... Your questions goods purchased online of goods, label that the seller arranges customs. Parcel should not be longer than 120 centimeter and weight of your item at, http:.... With DHL parcel tracking service, you can track the latest status of your item,... For shipment status, such as, wrong address information and advice about the documents needed to accompany your details! This case depends on product type, value of goods are different in different area advises you to the! Receive and send without the limitation on number of parcels of each.. Label that the seller arranges for customs clearance when shipping food to US. The LINE logo are registered trademarks of LINE Corporation number or email for any support, inquiry or more,! Recipients will thank you your parcel should not be longer than 120 centimeter and weight over! Makes DHL Supply Chain the perfect fit as your outsourced logistics provider ( 3PL ) purchases do include! Service in Thailand on +66 2 029 0999 Opening hours: Monday - Saturday 8am to 8pm May. Our DHL eCommerce Solutions ; Pallets, Containers and Other Freight Services and answers to all needs! Each step of the tracking numbers used on DHL shipments, please contact DHL Express priority... What makes DHL Supply Chain the perfect fit as your outsourced logistics provider ( 3PL ) gives to... Internet site, as well as for analytic and advertising purposes exceeds above-mentioned... Needs of customers from DHL employees about working as a call Center Representative at.! 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