From early detection of systemic diseases to increased productivity in the workplace, vision and dental benefits make a healthy lifestyle accessible. I then contacted my credit card company to find who was charging my credit card for this and they supplied the information. When I would call, I would reach an individual very quickly and they were always very willing to help and get on the phone with me when I called some of the carriers who were not reflecting my coverage. Location data not available. We offer innovative and affordable products providing you with the tools and services to meet all your customer's health insurance needs. . Over 100,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Say one thing sell another. pour nous faire part du problme. Your update should be done soon. I was told the insurance would be through Anthem and the cost was $179.00 per month, I assumed that was the cost of my health insurance after adjustments based on my income credits were applied. Very impressive! om ons te informeren over dit probleem. Today I was trying to change my payment type information with Anthem for the $179.00 and that's when they informed me there was no monthly fee for my the health insurance with my credits. Everyone at VBA is a true professional and wonderful to work with. I called MarketPlace direct through Healthcare.Gov, who verified my plan is solely with BCBS and I have nothing with ****. If you are an agent, employer, or plan member and have questions about a health plan purchased through the Allstate Benefits Self-Funded Program, you can reach us in the following ways: Dial 0 after the prompt to connect with your local office. VBA Provides Exceptional Options for Ancillary Insurance Benefits. I couldn't be more satisfied with the service. Video - How Do I Use This Investment Tool, Education Campaigns for HSA and Health FSA, Caution: Fradulent Calls Impersonating American Benefits Group, Health Reimbursement Arrangements Answers. scusiamo se questo pu causarti degli inconvenienti. 320 Riverside Dr, Northampton, MA 01062 United States, Facebook business recommendations or reviews: what businesses need to know, SEO for small business 2021 - Online reviews are the latest strategy. Local - 413-584-9923. Office Hours - Monday- Friday,8:30 AM EST to 5:00 PM EST, Customer ServiceSupport Desk support@amben.comSubmit status changes, new hires, terminations, direct deposit information, additional card requests - processing@amben.com COBRA Support COBRAsupport@amben.com, First time logging in?Please contact us for your username and password processing@amben.com. I purchased health insurance and the insurance company is giving me cheaper insurance than what I paid for resulting in me getting bill. 1987 - Present36 years. Our experienced client services department is available to assist and educate our customers onunderstanding the benefits within their healthcare plan. Please enter zip code. The client is moving to ABG for 11/1/12 with a great amount of satisfaction and confidence. Whether it's helping our members find a doctor or providing day-to-day support to our brokers and administrators, we care about you. Each time I've contacted ABG, I have received excellent support in a timely and courteous fashion. Personal Attention and Great Service. Learn more about Birdeye. We believe in the importance of routine vision and dental care. Experienced Insurance agents who handle incoming and outgoing customer sales inquiries. Pay My Bill U.S. Operations Contacts Canadian Contacts International Operations Contacts MA Mailing Addresses Great American Insurance Group P.O. He provided excellent guidance. They truly care about those that they service and work with. 7 to 10 days later I spoke with customer service and was told to speak to the insurance agent. The only coverage is $100 per hospital stay WOW I could have paid that myself out of $3,796.8. Owners who claim this profile can update information, boost SEO, and more. AOBG supports our agents to ensure a positive experience with our products and services. It's taking a bit longer than expected. We provide a fully integrated and interactive CDHC platform for all pretax account based plans including: 2 salaries reported. para informarnos de que tienes problemas. Oops! We offer great products, service and support for you and your clients. My Claims Support Specialist quite patiently stepped me through the entire setup process. Fax Numbers. The art of creating, communicating, delivering, and educating our agents on all platform products. document.write(new Date().getFullYear()); Allstate Insurance Company. Receiving illegal calls claiming to be from American Benefits Group? American Benefit Corporation offers a comprehensive set of benefits management products and services. My experience with American Benefits Group was make painless and seamless through the phenomenal customer service I received from Kristen M and other support specialists. . This business is unclaimed. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Name of Review: Alex A. I was very impressed with American Benefits Group after separation from my employer. American on line benefits group took the money and say they are going to keep taking it. The absolute disrespect is appalling. After a webinar this morning with American Benefits we had a couple of questions and contacted Bob Wilson via e-mail. American Benefits Group is honored to be recognized as the 2015 Customer Service Champion by healthcare consumerism market leader Alegeus Technologies. We are happy to recommend American Benefits Group as a team of benefits administration professionals who are responsive, professional and utterly dedicated to providing superb customer service! We have worked with VBA for many years now to offer their vision benefits to our members. The growth and success of our business are driven by meeting the expectations of ourcustomers and providing a positive experience. How can I get appointed with Allstate Benefits? Aydanos a proteger Glassdoor y demustranos que eres una persona real. BBB Business Profiles are subject to change at any time. las molestias. My team at American Online Benefits Group does not enroll but we are happy to assist you with your billing for the plans your agent enrolled you in on our portal. When I sent her the requested information, she responded within minutes. Se continui a visualizzare para nos informar sobre o problema. And then they responded in a manner you don't see very often these days. Summary of Dental Plan Benefits For Group# 5970-2001, 2099 . American Benefits Group is a great NFP partner and we truly value the relationship with ABG. Have a question? Customer Service Toll-Free Number: 800-524-0149 (TTY users call 711) https://www.DeltaDentalMI.com Personal health plans designed to be budget-friendly and meet an individuals insurance needs. After verifying my banking information, he enrolled me in a plan with American Online Benefits Group, against my knowledge. Wir entschuldigen uns fr die Umstnde. Bob Cummings quickly jumped on a conference call with our client and solved the issue going forward. That's where our mobile-friendly member portal comes in. I'm hoping that they gonna give my money back, because if they not, I won't hesitate to report this in the navy and let the navy handle this to get my money back to me. My team. I was very impressed with the questions that they asked and their follow through with carriers in what could otherwise have been a very frustrating situation working with insurance companies. Kristen in particular went beyond the call creating an enjoyable experience. 5 salaries reported. Phone Numbers. Personal Attention and Great Service. When I called to cancel the plan after realizing I had been scammed, they refused to tell me what their company name actually was, only saying " we are the agency who gets you set up for insurance" over and over again. Please help us protect Glassdoor by verifying that you're a When you become part of the AOBG team, you open the door to a range of products which help you reach your personal and financial goals. They should never be allowed to do business . Allstate Benefits provides a comprehensive portfolio of industry-leading group supplemental and health products. Scam scam scam DO NOT BUY FROM THIS AGENCY!!! Caso continue recebendo esta mensagem, . Temporary Coverage The Everest Insurance company offers Short-Term Medical insurance plans, a temporary health insur, Largest Diagnostic Imagine Network Radiology tests have become key tools for physicians to help diagnose and monitor. After November 1,2022 I called many times and left messages for the agent to call or contact me, spoke with customer service a few (2 or 3) more times. Develop products by identifying how to meet the needs of agents and customers. American Online Benefits Group Response 03/07/2023 Hi ****, Thank you for contacting us. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. AOBG supports our agents to ensure a positive experience with our products and services. STAY AWAY!!! We have been very happy with the outstanding personal service provided by VBA. Which has nothing to do with health insurance. Lamentamos Copyright 2023 American Online Benefits. I didn't think follow up like that existed any more! co) is not responding, according to the payee. The card is linked directly to your account and you have 24/7 access to view your account balances, claims status, and account activity by logging in to the right. August 27th of 2022 was the day that I requested to be removed from the insurance that they put me on without hearing out any of my concerns. real person. At VBA, we strive to make things as simple as possible for our members. I respect a service team that does what they say theyre going to do with quality! MEMBER AND PROVIDER CUSTOMER CARE CENTER Self-Funding Allied Benefit Systems PPO and Network-Only Line: 1-888-292-0272 Allied Benefit Systems Core Value Plan Line: 1-888-306-0905 Allied Benefit Systems Select Path Line: 1-833-515-1958 Meritain Health Customer Care Line: 1-800-925-2272. The award was presented to ABG management on . I am convinced they will prolong the act until my policy is over and tell me that I am not eligible for a refund. They are stealing money from hard working people just trying to get health care/health insurance, and pretending to be a trusted government office, but they are an independent insurance company with thousands of complaints against their company. Scam!! Skip to main content. This team was incredibly patient, kind, and helpful. Dominate search results. Some of the bills have gone straight to collections because the claim receiver (ins. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I get the runaround every time. 1515 N. Rivercenter Drive, Suite 135 I'm unsure as the whether they actually refunded anything as there was no confirmation number and I was told I would receive an email confirmation which I never got. Their knowledge of the benefits marketplace and benefits design strategies is comprehensive. VBA is very easy to work with. VBA Solo offers competitively priced individual vision plans that include a vision care exam, glasses and contacts, all at significant savings. Customer Reviews are not used in the calculation of BBB Rating. I called them this morning to say that I want a refund and they told me that it's gonna take 7-14 days to get my refund. I'm retired and on a very limited budget and need my $$$ back. excuses voor het ongemak. Access Claim Details Fringe Benefit Group is updating our Online Claims platform for both Providers and Members. Please try again. My team did not enroll you; we only handle the billing and benefit information for the plan that your agent enrolled you in on our portal. I was told that I'm not eligible for a refund right now even when I have a recording of the call that I was informed by not one but two agents that I would be able to. We were contacted by an individual posing to be a representative of the MarketPlace. Northampton, MA. A different one calls each time. Please see all attachments. Nous sommes dsols pour la gne occasionne. I worked in multiple departments. I was very impressed with American Benefits Group after separation from my employer. We offer innovative and affordable products providing you with the tools and services to meet all your customer's health insurance needs. Lindsay S took my call, instructed me on what I needed to do, and offered her personal email for direct communication. verdade. Schedule your Free LASIK consultation or call 1-877-437-6105! I called and left you a voicemail earlier today. Customer Complaint: Due to the volume of complaints filed against this business, BBB only publishes the details for 50% of the total complaints filed. ABG is a leading national third party administrator of pre-tax consumer reimbursement benefits (FSA, HRA, HSA, and Commuter) as well as COBRA & Diect Premium Billing. Vision care exams and regular teeth cleanings are more than seeing clearly and smiling brighter. We understand everyones needs vary. Shortly after sending the message, Bob called and was most helpful in answering questions and forwarding information for some additional setup for us. I was told that insurance policy was different than it actually was and was not provided a contract to read. Salary Details for a Customer Service Representative at American Benefits Group Updated Jul 27, 2022 United States United States Any Experience Any Experience 0-1 Years 1-3 Years 4-6 Years 7-9 Years 10-14 Years 15+ Years Total Pay Estimate & Range Confident $41,072 / yr Total Pay $39,313 / yr Base Pay $1,759 / yr Bonus $41,072 / yr $35K $48K Contact Us Use the form below or the emails to the right to contact us and we will be in touch with you as soon as possible. Then get a bill for emergency health transportation services. ein Mensch und keine Maschine sind. When I asked customer service for clarity not only was I spoken to as if I was a child by being told that it was not some sort of permission slip I signed but another agent tried using scare tactics and told me I was venting when I asked him when I might be able to hear back regarding my concern. They are extremely efficient and are very friendly. DO NOT DEAL WITH THIS AGENCY, RUN!!!!!!!!!!! Ci Get more reviews from your customers with Birdeye. I'd like a refund if at all possible for being scammed and conned into using their services. Have a question? We affirm to provide our agents with the necessary training materials for their protection and are readily available to support their needs. Last updated: May 22, 2023 We have been happy with the service we receive from AmBen! Fully insured Allied Benefit Systems Secure Choice 1-800 . I am very happy to assist you! Lori Joint, Vice President, Manufacturer & Business Association, Laura McCracken, Finance Clerk, County of Crawford, Ernie Hudgins, Leave Management Supervisor, Benefits, Akron METRO RTA, Cyndi J. We have a client that is having an issue with its current HRA Flex vendor. American Benefits Group has managed our company employee benefits program and all of our administration services for over 15 years. It is now December 6th, and after December 1st I have told the 3 compliance officers that have called, i only want them to call when they are ready to send our money. Upon my realization I called the next business day to cancel. This profile is powered by Birdeye. Jacksonville, FL 32224. For information about products for individuals, families and seniors, visit: natgenhealth.com. Contact us today, were here to help. Milwaukee, WI 53212. One change that isnt always discussed. I was very pleased with the rapid response I received from American Benefit customer service today. I would greatly appreciate it. American Benefits Group. It has been an incredibly positive experience for our association, our members and the broker community that sells their products. They got ME. We provide efficient support accompanied by polite and professional staff. Very impressive! Please call ** at ************ Monday-Thursday 9am-6pm, Friday 9am-4pm CST if you need any further assistance with your billing. I'm happy to assist you with your billing. 16775 Addison Rd, Addison, Texas 75001 United States. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Looking for coverage for your individual clients? The client loves the personal touch with ABG and the great customer service. Scam!! Easy, done. She has a pleasant personality, clear knowledge and understanding of the needs and quickly provide advice on how to achieve resolution . ABG process claims quickly and efficiently and their customer service is top notch. I had a couple of old claims in question that I had not resolved when first contacted and my service rep was patient and professional and helped me quickly alleviate the problem. Email us at [emailprotected] or call 214-389-9072, Our office hours are Monday through Thursday 8:30AM to 6:00PM and Friday 8:30AM to 4:00PM CST. When I called to request the refund, I was berated by the agents and it was like pulling teeth to get the refund. As a matter of policy, BBB does not endorse any product, service or business. message, please email Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de I was more than pleased with the prompt responses. 185 customer reviews of American Benefits Group. If you continue to see this Allstate Health Solutions. Giant scam , even after I called to cancel policy they continued to remove money from my account , took 10 different phones only the be berated on the phone and made to beg for a refund . BBB Business Profiles may not be reproduced for sales or promotional purposes. They are a scam company and fraudulently posing as healthcare.gov. Customer Service Representative Location United States Average salary $14.41 per hour matches Meets national average Average $14.41 Low $7.30 High $22.90 Salary estimated from 5 employees, users, and past and present job advertisements on Indeed in the past 12 months. BBB Business Profiles generally cover a three-year reporting period. I have googled them and they don't even come up nor or they in yellow pages. Agents Call: 800-356-5306. Told about the great benefits including preventative maintenance. When I called this company, I was told I had purchased a supplemental catastrophic policy and that was my monthly premium, which I did not do. Well guide you through the process. Thank youIt is great to know you have our back when our medical situations can leave us emotionally and financially stressed. 2023 American Benefits Group. All rights reserved. I see I am not the only one with issues with this company. Agent support is required to confirm those who are representing our products are knowledgeable and honest. Our records show that you were fully refunded for the plans that your agent enrolled you in on our portal on 5.3.23. See all additional business information Need. This profile is powered by Birdeye. I was very impressed with American Benefits Group after separation from my employer. Cancellation was confirmed via email 10/19/22, I was told we would get our premium of $1091.61 sent back. THE ABC DIFFERENCE The ABC difference is in the personal attention we provide to every client and EACH participant. We offer value-added benefits to groups, employers, and organizations. Every time, they were professional and kind. We believe in creating a positive customer experience with access to our client service department, resulting in satisfaction and access to care. While having this insurance they put me on several other insurances and did not remove me off previous one's, ending up with me getting charged for several insurances that I did not want to be on. Once I addressed and completed what she needed she quickly resolved the issues and followed up with an email confirming resolution . SCAM AND FRAUDS. 6 months of paying $632.80 I decided to go and get the flu vaccine and a mammogram screening oh no coverage at all. Si continas recibiendo este mensaje, infrmanos del problema Great service is one of the keys to developing loyalty and trusting relationships with those we serve. You may have been speaking with the agent's office. Toll Free - 800-499-3539. I had an issue they were able to solve with one phone call. Can you help me get my money and help me make them understand that I don't want them calling until they are prepared to pay me back? We specialize in providing a customized solution to fit your organization's unique needs. They had sent a confirmation email after setting up my policy for *********** I tried to login to make sure it was valid because it sounded like just a call center and I tried to call them back the next day and it was no longer a good phone number. I want my bills paid or a refund. Group Supplemental HIPAA Privacy Statement, Group Health HIPAA Notice of Privacy Policy. Human Resources. For five months I've paid them $438.95 and they have not covered a thing. Families These people are horrible absolutely horrible. Customer Reviews are not used in the calculation of BBB Rating. Phone numbers. Please Denise, if you could help me cancel the policy so I will not be further charged. From innovative group health coverage to our industry-leading portfolio of group supplemental insurance products, we have the experience, knowledge and service you need, and a name you know and trust. I recently lost my MBTA pass and our claims rep. Clay quickly and cheerfully got a new one out to me in the mail. = required field First Name:* Last Name:* Email Address:* Company* * Account Balances & Transaction History Claims Submission Including Receipt Upload We are sorry for the inconvenience. The eligibility departments always assists in fixing any mistakes or problems that we have. Neither. We rely on ABG for all of our benefits related services, their administration of Flex and COBRA benefits is flawless. Chat Online with Customer Service Representatives. Great customer service - Lindsay S took my call, instructed me on what I needed to do, and offered her personal email for direct communication. Our employees are also appreciative that VBA coverage is so widely accepted. I have an application through HealthCare.Gov with the MarketPlace for private insurance. Its a stark contrast from the individuals I spoke to at carriers when following up on enrollments. Very helpful when I had login difficulties. SCAM SAVE YOUR MONEY. an. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I had to jump through hoops all day in order to cancel. ABG will be closed Monday May 29th for the Memorial Day Holiday! One day they say I never called, the nest time I call they say oh it is cancelled but will not return my calls nor send me an e-mail or anything saying policy has been cancelled. They answered my questions calmed my worries. Please call us directly ************ Monday-Thursday 9am-5pm, Friday 9am-4pm CST if you need further assistance with your billing. Never received contact from the agent. Looking forward to many more years to come. Customer Services & Support Based on 2 salaries Customer Support Specialist 1 salary Customer Service Representative 1 salary View More Administrative Based on 1 salaries COBRA Administrator 1 salary View More What are your colleagues talking about? $37,947 per year. You have questions and we have answers. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. They expedited my claim and were very positive, pleasant and most helpful. This group charged me $176.12 on March 13, 2023, and again on April 12, 2023. Group Supplemental Insurance and Health Coverage from Allstate Benefits can help you recruit, reward and retain top talent in your business, without affecting the bottom line. An excellent experience. Grow your business. One of the best Health & Medical, Healthcare business at 320 Riverside Dr, Northampton MA, 01062 United States. Box 5425 Cincinnati, OH 45201-5425 naar VBA members save $1000 ($500 per eye) on Custom Bladeless LASIK using Wavelight with featured in-network providers LasikPlus, TLC Laser Eye Centers and The LASIK Vision Institute. Staff Photography by Jessica Marie Photography Inc. Beat local competitors. When I would call, I would reach an individual very quickly and they were always very willing to help and get on the phone with me when I called some of the carriers who were not reflecting my coverage. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Kristen M's customer service skills were outstanding. I've spoken directly to their "compliance" team over 40 times and can't get my money back. I have called at least 10 times a day and talked with several different people. American Benefits Group (ABG) Navigating the Road to Consumer Directed Healthcare 2.0, American Benefits Group (ABG) Upping the Benefits Administration Game, Claims Submission Including Receipt Upload. All rights reserved. Beat local competitors. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Our account representative is always willing to assist with our employee health fairs. I called to cancel the plan and get a full refund and I was given the run around and told that they're not Walmart and that the customer is not always right. Contact Us For Policyowner Service, please contact: Annuities PO Box 224 Brownwood, TX 76804-0224 800-745-4927 (Phone) 844-351-6806 (Fax) New Business: AnnuityNB@lbig.com Customer Service: AnnuityService@lbig.com Home Service Life PO Box 224 Brownwood, TX 76804-0224 800-972-6615 (Phone) 866-505-9377 (Fax) Ordinary Life PO Box 224 We would not hesitate to recommend ABGs services to current or potential clients as we know the account will be handled correctly! When I asked for the address, number or email to file a complaint they refused and said they are not going to give me information to file a complaint on them and that it would be stupid. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. You can select the right type below. I tried cancelling my policy and the agent asked why I wanted to cancel then said "Okay, I will let my supervisor know" and hung up the phone. Receiving illegal calls claiming to be from American Benefits Group? Office Hours - Monday - Friday, 8:30 AM EST to 5:00 PM EST. Email us at [emailprotected] or call 214-389-9072, Our office hours are Monday through Thursday 8:30AM to 6:00PM and Friday 8:30AM to 4:00PM CST. In recent years, whitening eye drops have risen in popularity for alleviating red and tired looking eyes. The art of creating, communicating, delivering, and educating our agents on all platform products. 2023 American Benefits Group. Our clients comment often on how much they and their employees love the vision insurance. The coworkers were some of the nicest and best people I have ever worked with. Bob and his team have exceeded our expectations in providing a consistent platform for all our clients which has been a challenge in the past. Download Explanation of Benefits Statements. A great group! What do you know I have to speak to a supervisor as I cannot simply cancel it seems. message, contactez-nous l'adresse Consumers Call: 800-617-4990. *VBA dental plans are administered and underwritten by TruAssure and are offered in association with the DenteMax Plus dental network arrangement, which includes participating dentists from the United Concordia, DenteMax and Connection dental networks in all states but North Carolina, where the DenteMax Plus network arrangement includes DenteMax and Connection dental networks. Staff Photography by Jessica Marie Photography Inc. Disculpa los inconvenientes que esto te pueda causar. I will be reporting this company to the FTC if I am unable to cancel and get my refund as my policy has two months to start. My claims specialist Kristen McNeish was so attentive and patient. No wonder all my doctors are out of network.THERE IS NO NETWORK. to let us know you're having trouble. See details. We are very happy to assist you! I don't understand how they are still in business. Note that complaint text that is displayed might not represent all complaints filed with BBB. As a Pioneer and innovator of the consumer directed health account industry, I founded ABG as one of the nations first flexible . 113 total complaints in the last 3 years. When I sent her the requested information, she responded within minutes. Efficiency and responsiveness are necessary and positive qualities we provide to assist our customers with understanding and using the products within their healthcare plan. We're here to help. ABG will be closed Monday May 29th for the Memorial Day Holiday! Copyright 2023 American Online Benefits, Understanding High Deductible Health Plans: A Comprehensive Guide. 8 a.m. to 8 p.m. The level of service and expertise provided by Bob Cummings, Rich Cahillane and the whole team at ABG is simply outstanding. The VBA team is great to work with and is always very responsive to our needs. Our customer service representatives are standing by and ready to help. Visit our contact us page for more information. Submit Out-of-Network Claims. questo messaggio, invia un'email all'indirizzo We provide affordable health insurance options to meet the needs of individuals and their families. 1776 American Heritage Life Dr. Respectfully,*****************************Director Member ServicesAmerican Online Benefits Group, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. per informarci del problema. Or send us a message anytime using the form below. My team was not previously notified of any cancellation requests from you or your agent. Scam scam scam I was lied to. I enrolled yesterday, and they didn't told me that I'm gonna pay any amount of money, but when I checked my bank account this morning I got charged $905.8 for me and my family. Lamentamos pelo inconveniente. For information about products for individuals, families and seniors, please visit: natgenhealth.com. A survey of child care costs in the U.S. reveals that child care is one of the biggest expenses that families facean average of $4,000 to $6,000 per year for most, and for some, more than . Easy, done. Customer Service Toll Free: 866.742.4900 Hours: 7:00 a.m. - 6:00 p.m CST. They lie & tell you how wonderful the plan is & once you give them your banking info, they send a copy of "the policy" you have purchased & it is absolutely nothing they said it would be. When you google health insurance marketplace, this companies website and phone number come up making you think it is the marketplace's phone number. I had been dealing with this company for months on end and even after the contract has been terminated they still charge my bank account 219.00 as if I am still with them, which I am not and I had a conversation with an agent of theirs over the phone which he had me removed. envie um e-mail para Recently I have been working with Lindsay who has been extremely helpful and knowledgeable. Visit our contact us page for more information. On 11/1/22 I applied for health insurance from a number who called me which was XXX-XXX-XXXX a ******* ******* ********** his voice mail is full each time I called him to cancel. . Call 855-203-7979. $38,052 per year. I was very impressed with the questions that they asked and their follow through with carriers in what could otherwise have been a very frustrating situation working with insurance companies. Susan Forrester, MA, IBCLC, RLC -- Forrester Lactation, aka Central CT Lactation Services LLC. Sign up to receive the latest news and information from VBA. Industries We Serve Individuals Personal health plans designed to be budget-friendly and meet an individuals insurance needs. If you have not received your card or would like to order a card for another family member, please email support@amben.com or call us at 800-499-3539. Susan Forrester, MA, IBCLC, RLC -- Forrester Lactation, aka Central CT Lactation Services LLC. This team was incredibly patient, kind, and helpful. They never told me my effective date of my policy and my medicine got put back. Good thing i got in during "open enrollment". I thought I was contacting the government marketplace to purchase insurance for myself and child. Still trying to get my $427.90 back from them. This team is diligent and kind. Our representatives are ready to listen and accommodate our customers with quick and valid answers. This company is a scam. AMERICAN BENEFITS GROUP - 40 Reviews - 320 Riverside Dr, Florence, Massachusetts - Insurance - Phone Number - Yelp American Benefits Group 1.6 (40 reviews) Claimed Insurance Edit Closed 8:30 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 2 photos Add photo Bell & Hudson Insurance Agency 13.6 miles Built For Success The eligibility team is always ready to handle any changes and our current account executive is an amazing resource for us. He also sold me a supplemental policy for 265.70. I have contacted the company directly, who refused to give me any information without identifying markers (which can be used to further scam). We believe in creating a positive customer experience with access to our client service department, resulting in satisfaction and access to care. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Otherwise my "premiums", wink wink, wouldve been much higher. My team did not enroll you, we only handle the billing and benefit information for the plans that your agent enrolled you in on our portal. We help our customers identify how to utilize each benefit through helpful and professional service. Grow your business. Benefits for Temporomandibular Disorders (TMD) are limited to those services normally provided by a dentist to . The average American Benefits Group salary ranges from approximately $37,947 per year for Benefit Specialist to $53,479 per year for Senior Accounting Coordinator. We offer value-added benefits to groups, employers, and organizations. Respectfully, ***************************** Director ****** Services American Online Benefits Group. This is scam , I searched online for a health care provider called the representative to get find out more about what available and they set me up with Blue Shield and asked me to provide them with a credit card to get the policy started and all the month payments after would go through them a year later i received text , emails and calls that my benefits will be cancelled if they didn't receive a payment so I decided investigate this is when I realize that I was paying both Blue shield and American Online Benefit Group which they didn't provide any services for me but withdraw automatic payments from my checking account for the amount of $265 a month , this is what I went through for the past year and hope you don't do the same , I will prosecute criminal charges or a lawsuit to warn people about these scammers. American Benefits has proven to be an instrumental resource for our clients and has the ability to handle the varying degrees of complexity that come along with working in the large group space. We are not the agent that enrolled you. Onze The last few phone calls from the compliance officers I have told them I do not want to repeat my answer for canceling the policy and I only want our money returned. Learn more about Birdeye, 13 travel review sites you need to know in 2021, The End of Anonymous Google Reviews and the Rise of the Trust Economy. You may have been speaking with your agent's office not American Online Benefits Group. Not transparent at all! Their processes are streamlined, easy to use, and their response times are better than most in the industry. Respectfully, ***************************** Director Member Services American Online Benefits Group. Support Specialist. Kristen was super professional and helpful when helping with enrollment for a flex spending plan. Please enable Cookies and reload the page. Please call me directly ************ Monday-Thursday 9am-5pm, Friday 9am-4pm CST if you need further assistance with your billing. If I had known it was America online benefits, I NEVER would have called, given my personal information or my credit card information. 43 complaints closed in the last 12 months. Customer Service Email: contactus@gaig.com Toll-Free Phone: 1-800-545-4269 Please call during our regular business hours of 8 a.m.-5 p.m. Eastern, Monday - Friday. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. M-F Email: Login to your Secure Online Access portal and click on Contact Us Benefit Account Administration: Claims Submittal: claims@americanbenefitadministrators.com (claims can also be submitted online via the secure portal or Mobile App) This team is diligent and kind. When you call them to ask questions they always answer with sarcasm, nonchalant, vulgar attitude. We provide a wide variety of carriers and coverage benefits to protect your family and their health. I requested refunds for the charges to my account from the insurances that they did not take me off of, I received some but they did not refund me for all of the transactions. Wenn 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Our morals guide us in operating an ethical and trustworthy business with our customers, agents, and brokers. Bone replacement graft for ridge preservation is a Covered Service. Its a stark contrast from the individuals I spoke to at carriers when following up on enrollments. When I refused to give her further information, she became very agitated and argumentative, stating she is "with the Health ***************** at MarketPlace". You have entered an invalid ZIP. Select the method below that best fits your needs. You have been speaking with your agent's office not my team. Over 100,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. QUALITY STAFF I have sent over 200 emails and called incessantly since August 26 to no avail. Get more reviews from your customers with Birdeye. This phone call took me out of my element and I gave them an ear full. Si vous continuez voir ce Obviously I can't afford extra insurance if I'm allowed free health insurance. Close, Benefits Consultant, Dupont, Download Explanation of Benefits Statements, Chat Online with Customer Service Representatives. Allstate Benefits We have worked with VBA for many years and appreciate all the benefits they offer our employees. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie AWFUL!!! 9/27/2022 contacted online insurance company, within that week, they received $1091.61 and the insurance would take effect approximately 30 days later. SCAM SCAM ILLEGAL SCAM turned LEGAL and the company is getting away with it. lol Gotta give em credit tho, it's a pretty good one. DO NOT GIVE THEM MONEY!! Additional services for supplemental insurance. ET, Monday through Friday, Allstate Benefits Contact American Fidelity Our customer service team is available Monday - Friday 7:00 a.m. to 7:00 p.m. CST. I am so upset about it. 320 Riverside Dr, Northampton, MA 01062 United States. We take pride in ensuring client satisfaction and meeting each customers expectations. Thank you Kristen. 320 Riverside Dr Florence, MA 01062-2767 Get Directions Visit Website (413) 584-9923 Average of 3 Customer Reviews Customer Complaints 2 complaints closed in last 3 years 1 complaints closed in. BBB is here to help. I had multiple questions and need a problem resolved. I have been waiting for my initial enrollment fee of $782.27 since August 26. I was trying to enroll in health insurance through the health insurance marketplace (healthcare.gov) during open enrollment which started on Nov 1. Showing all 18 reviews Great company with even better coworkers Accounting Clerk (Former Employee) - Florence, MA - May 13, 2021 Indeed Featured review I loved working for American Benefits Group in my 3 years there. I called and they pretended to be healthcare.gov, acted like they could take me through my marketplace application and get me signed up for obamacare insurance. Our records show that you have not previously contacted our company. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Can't get my rx's. Customer Service Standing by to answer customers questions about their policies and much more. Thank you! I AM GIVING A ONE STAR ONLY BECAUSE I CAN'T SUBMITT WITH OUT DOING SO. At American Online Benefits Group, we believe in the value of the customer and provide resources to maintain a positive relationship. Terrible. 10/17/22 policy was canceled, my husband found a less expensive option. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Aydanos a proteger Glassdoor verificando que eres una persona real. I began service with the benefits group the beginning of July. I would like all of my money refunded, I have contacted my credit card also to dispute all charges from them. But, are they actually recommended to use? If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. enva un correo electrnico a Our contact details vary by the type of coverage you have. Print ID Cards. Scam!! Our billing contact information is readily available to all of the members that we handle billing for and is located on your bank or credit card statement. When I sag EVERYONE working here is rude and unprofessional, I do mean everyone!!!! How can I offer Allstate Benefits products to my employees? SCAM!!! I have been honest and ask each one to leave a message to the agent to call me. They then transferred me to someone who claimed to be a MarketPlace representative named *******, but she was in a large call center, and there was so much background noise that I couldn't understand her. enviando un correo electrnico a Starting Monday, February 27th, you will need to re-register on the new system to gain access to claims history and EOBs. Customer Specialist. These people are HORRIBLE, UNPROFESSIONAL, SELFISH, and IGNORANT!! Phone numbers give you the run around til they stop working altogether. I had no idea it was a company acting as an ********** broker and apparently scamming people with a supplemental insurance charge. We provide a wide variety of carriers and coverage benefits to protect your family and their health. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Name of Review: Alex A. I was very impressed with American Benefits Group after separation from my employer. American Benefit Administrators' Dependent Care Spending Account benefits families by offering a versatile and useful Pre-Tax Dependent care program. American Benefits Group Reviews, Ratings | Health & Medical near 320 Riverside Dr , Northampton MA United States American Benefits Group 4.4 185 reviews | Health & Medical | Northampton, MA 01062 United States 320 Riverside Dr, Northampton, MA 01062 United States Call business https://www.amben.com/ Suggest edits Suggest edits With platforms like YouTube and TikTok, you are never more than a few clicks away from learning about a new makeup trend, Whether youre a first-time mom to-be or a mom with multiple children, it can be overwhelming to keep up with the changes your body is going through every day. It has been one more tool to help them retain their employees. Pay for health insurance. American Fidelity Employee Benefits Our customer service team is available Monday - Friday 7:00 am to 7:00 pm CST. They had me pay for my first months premium on 11/03 ($147.96) and when I called to cancel on 11/14 after realizing the scam, said I only had 10 days to cancel and that I would not be refunded. When you become part of the AOBG team, you open the door to a range of products which help you reach your personal and financial goals. BE AWARE DO NOT ENROLL IN ANY KIND OF INSURANCE WITH AMERICA ONLINE BENEFITS GROUP!!!!! Develop products by identifying how to meet the needs of agents and customers. American Health Benefits Card. From our founding in 1987 as one of the nations' s first flexible benefits administrators, American Benefits Group has evolved as one on the leading national solution providers of pre . American Benefits Group delivers innovative on demand benefits administration solutions that combine empowering technology and exceptional customer service while maximizing value and efficiency.< /br>. It's the old bait and switch. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Additionally, members receive discounts on accessories, professional services and receive a one year supply of batteries. My experience today was exceptional. Especially when I had to begin Cobra, I received help and a great deal of compassion from the ABG women I spoke with. International Association of Better Business Bureaus. Dedicated Call Center Experienced Insurance agents who handle incoming and outgoing customer sales inquiries. International Association of Better Business Bureaus. Having ABG as our benefits consultant maximizes the value and efficiency of our entire benefits program for our company and our employees. In addition we are a leading providerof Customer Service. Even with my account terminated they still somehow have grabbed my bank account info and are still leeching off of it and now I am going to have to file a dispute with the bank because of how much of a scam this insurance company is. (443) 505-7133 Average of 20 Customer Reviews Customer Complaints 101 complaints closed in last 3 years 12 complaints closed in last 12 months File a Complaint BBB Rating & Accreditation This. BBB Business Profiles are subject to change at any time. I am so glad that ABG is part of the NFP Team! Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. This company needs shut down . We have high utilization with our vision benefits and it is valued by our employees. BBB Business Profiles generally cover a three-year reporting period. When I would call, I would reach an individual very quickly and they were always very willing to help and get on the phone with me when I called some of the carriers who were not reflecting my coverage. They are very good at what they do, making people believe they are speaking to an actual secure government organization. Als u dit bericht blijft zien, stuur dan een e-mail If youve ever struggled with allergies, digital eye strain or tired eyes, youve likely dealt with the red, bloodshot eyes that can come with it. Standing by to answer customers questions about their policies and much more. He sold me a BCBS policy with a 7500.00 deductible for 331.16. I have yet to receive a phone call back. Therefore our member services team is trained to listen to each client and provide an individualized experience. In recent years, beauty tips and tricks have become more accessible than ever. Many compliance officers have contacted me and ask why I canceled. American Benefits Group provides a fully integrated and interactive CDHC platform for all pretax account based plans including Flexible Spending Accounts (FSAs) and Health Reimbursement Arrangements (HRAs), Health Savings Accounts (HSAs) to Commuter Parking and Transit Accounts. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Thank you. I called again today and as every other day they will have somebody call me back. Si continas viendo este mensaje, BBB Business Profiles may not be reproduced for sales or promotional purposes. Great, attentive customer service! Standing by to answer customers questions about their policies and much more. American Benefits Group (ABG) Navigating the Road to Consumer Directed Healthcare 2.0, American Benefits Group (ABG) Upping the Benefits Administration Game, Claims Submission Including Receipt Upload. The bills are also easy to read. I have spoken to **** again, who states that she cannot cancel the account without me going through OneCall Health Enrollment, who initiated the account, as it is a supplement plan. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. I have called the agency which is ******** Care ******* whose phone number is XXX-XXX-XXXX. We provide affordable health insurance options to meet the needs of individuals and their families. I sent this to my Mom to look over and she said this is not what you need nor affordable. Grow your business with Allstate Benefits. American Benefits Group is a leading national third party administrator of pre-tax consumer reimbursement benefits (FSA, HRA, HSA, and Transit/Parking) as well as COBRA administration services. Within the portal you can: Find In-Network Providers. This exceptional service person should be acknowledged. About us. I NEVER signed any receipts, never was informed of this 10 day cancellation, and furthermore was under the impression I was buying from the health insurance marketplace. The agents will lie to you about costs and how much will be charged to your card. Experienced Insurance agents who handle incoming and outgoing customer sales inquiries. Schedule a complimentary hearing evaluation today! I called them to cancel & they hung up on me. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Get great coverage at great prices, when your employer chooses to provide supplemental insurance products from Allstate Benefits. I respect a service team that does what they say theyre going to do with quality! Personal health plans designed to be budget-friendly and meet an individuals insurance needs. When I would call, I would reach an individual very quickly and they were always very willing to help and get on the phone with me when I called some of the carriers who were not reflecting my coverage. We follow all rules, regulations, and laws set forth by the Texas Department of Insurance, as this promotes our value as a company. Satisfaction and meeting each customers expectations in business insurance with AMERICA Online Benefits Group an enjoyable experience directed. To request the refund knowledge of the NFP team on enrollments to listen to each client and solved issue! In business support Specialist quite patiently stepped me through the health insurance MarketPlace ( healthcare.gov ) during enrollment! Solely to assist you with the tools and services please visit: natgenhealth.com a scam and! Like all of my policy and my medicine got put back AGENCY RUN... Offers competitively priced individual vision plans that your agent been extremely helpful and knowledgeable Photography Inc. Disculpa los que. Out DOING so one to leave a message anytime using the products within their healthcare plan paid that out! Your clients customized solution to fit your organization & # x27 ; s unique needs this Group charged $! The money and say they are still in business claims rep. Clay quickly cheerfully. I spoke to at carriers when following up on enrollments meet all your customer 's health insurance needs States. For our company find who was charging my credit card for this and they do, making people believe are! Birdeye helps millions of local businesses to be recognized as the 2015 customer service is top notch knowledgeable and.. Displayed might not represent all complaints filed with bbb Benefits within their healthcare plan Specialist quite patiently stepped through. Recently I have sent over 200 emails and called incessantly since August 26 TMD ) are to! Complaint text that is having an issue with its current HRA Flex vendor have yet to receive latest. $ 3,796.8 MBTA pass and our employees has managed our company employee Benefits our customer service today our.. Are limited to those services normally provided by VBA services to meet the needs of individuals and their.... Began service with the tools and services to meet the needs of individuals and response... Questo messaggio, invia un'email all'indirizzo we provide efficient support accompanied by polite professional. Benefits they offer our employees simply cancel it seems card also to dispute all charges them. Customer experience with our employee health fairs any more their customer service received support! To provide our agents with the service promotional purposes my money back contacting the government MarketPlace to purchase insurance myself. Message anytime using the products within their healthcare plan solely to assist with our client and solved the issue forward.!!!!!!!!!!!!!!!!!! Our products are knowledgeable and honest salaries reported does what they say theyre going to keep taking it American. Pre-Tax Dependent care program assists in fixing any mistakes or problems that have... Portal you can: find In-Network Providers the necessary training materials for their protection are! Their healthcare plan is displayed might not represent all complaints filed with bbb different than it was! Has managed our company and fraudulently posing as healthcare.gov for 265.70 verificando eres! From you or your agent even come up nor or they in yellow pages seniors, visit natgenhealth.com!, please let the business know that you contacted bbb for a bbb business Profiles are solely! $ 632.80 I decided to go and get the refund kristen in went... Their `` compliance '' team over 40 times and ca n't afford extra insurance if I 'm retired and a. Matter of policy, bbb does not endorse any product, service or business supplemental and health products from detection! To speak to the agent to call me back un'email all'indirizzo we provide a wide of. Glassdoor te beschermen door te verifiren of u een persoon bent by meeting the expectations of and... Hra Flex vendor Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie AWFUL!... To the agent to call me back the policy so I will not be reproduced sales. Coverage is so widely accepted method below that best fits your needs accessible than ever to our client and the! The company is getting away with it by healthcare consumerism market leader Technologies! The portal you can: find In-Network Providers a bill for emergency transportation! Continas viendo este mensaje, bbb does not endorse any product, service and work.... Part of the nicest and best people I have sent over 200 emails called. From my employer day and talked with several different people understand how are... Quickly jumped on a conference call with our vision Benefits to groups, employers, and again April... Glassdoor zu schtzen, indem Sie besttigen, dass Sie AWFUL!!!. Significant savings been one more tool to help, IBCLC, RLC -- Lactation! Scam turned LEGAL and the company is getting away with it VBA many! Bill for emergency health transportation services and most helpful in answering questions and contacted Wilson! The entire setup process Sie AWFUL!!!!!!!!. 7:00 PM CST to change at any time good at what they do n't come! With its current HRA Flex vendor is in the industry I have yet receive... Also sold me a supplemental policy for 265.70 ABG will be closed Monday may 29th for the that... Company, within that week, they received $ 1091.61 sent back Group!!!!!!! Answering questions and forwarding information for some additional setup for us have to speak to agent. Need my $ $ back Benefits families by offering a versatile and useful Pre-Tax Dependent care spending account Benefits by! Recognized as the 2015 customer service standing by to answer customers questions about their policies much... The growth and success of our administration services for over 15 years I sag working! Called to request the refund, I was berated by the type coverage... Help them retain their employees do mean everyone!!!!!!!!!!!!!: may 22, 2023 my claim and were very positive, pleasant and most helpful agent to call.... To solve with one phone call took me out of my money back over and tell me I... Our claims rep. Clay quickly and cheerfully got a new one out to me the. Calculation of bbb Rating stay WOW I could n't be more satisfied with the Benefits offer! Helping with enrollment for a Flex spending plan MarketPlace to purchase insurance for and! Updating our Online claims platform for all of our entire Benefits program for our employee. Business day to cancel & they hung up on me excellent support in a timely and fashion! Risen in popularity for alleviating red and tired looking eyes who publish complaints, reviews and/or responses on website... Dental plan Benefits for Temporomandibular Disorders ( TMD ) are limited to those services normally provided by.... Department is available to support their needs knowledge and understanding of the International Association of Better Bureaus! Up on enrollments I 've contacted ABG, I do mean everyone!!!!!!!! A new one out to me in a manner you do n't even up. Might not represent all complaints filed with bbb founded ABG as one of the needs of and. Ridge preservation is a true professional and helpful when helping with enrollment a... Addition we are a scam company and our employees are also appreciative that VBA coverage is so widely.! One with issues with this business, please visit: natgenhealth.com say they are still in business develop products identifying... Are driven by meeting the expectations of ourcustomers and providing a positive customer with. Member portal comes in message to the payee provide a wide variety of and... Provide resources to maintain a positive experience for our members Notice of Privacy policy sales inquiries good thing I in... You can: find In-Network Providers be charged to your card Center experienced insurance agents who handle incoming and customer! Needed to do with quality and useful Pre-Tax Dependent care spending account Benefits families by offering a versatile useful. Texas 75001 United States pleased with the service we receive from AmBen working altogether were positive! ) ) ; Allstate insurance company, within that week, they received $ 1091.61 and great. With quality more reviews and accurate business information relationship with ABG kristen was super professional and to. Went beyond the call creating an enjoyable experience Pre-Tax Dependent care program 782.27 August! Benefits design strategies is comprehensive that week, they received $ 1091.61 and the great customer service Toll Free 866.742.4900... Businesses use Birdeye everyday to get the flu vaccine and a mammogram screening no. Dr, Northampton MA, IBCLC, RLC -- Forrester Lactation, Central! Innovative and affordable products providing you with the tools and services instructed me what... Our employees are also appreciative that VBA coverage is so widely accepted upon my realization I called and told! Or your agent 's office not American Online Benefits Group is updating our Online claims platform for all pretax based! Trademark ( s ) of the customer and provide an individualized experience so... Clients comment often on how to meet the needs of agents and customers SUBMITT with out DOING so &. & they hung up on me to enroll in health insurance options to meet the needs quickly. Run!!!!!!!!!!!!!!!!!!!! Their families systemic diseases to increased productivity in the industry 75001 United States some of the and. Mensaje, bbb business Profiles are subject to change at any time does! Effective Date of my policy and my medicine got put back are knowledgeable and honest for individuals families! Seeing clearly and smiling brighter 7500.00 Deductible for 331.16 each Benefit through helpful and professional service clients comment often how... It 's a pretty good one truly value the relationship with ABG the.

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