Connect with Straight Talk Wireless via Facebook at. Check Phone {{promo-text}} . While you're on Twitter,check the My Straight Talk Twitter page to see if it has any updates. So, to make a call I have to go to my neighbor's house and use her phone, but then I don't have access to my computer. Start great, continue great. You canuse Wi-Fi calling on Android phonesormake Wi-Fi calls from an iPhone, too. Fill Out the Form To activate your Straight Talk phone, you will need to fill out all the required information on the activation website. The link to that Review is. Chat with Support Call Directly Need guided support? This company is a Division of TracFone Wireless, Inc. I will try to return the new phone to get a refund, and then I will get a new service other than Straight Talk. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. Be sure thatData Roamingis turned on in case your phone has moved between networks and somehow got hung up. If you have any questions about StraightTalk, or would like to provide feedback about our store or website, please contact us at info@StraightTalk.com. Figured it would get fixed that eveningdid not. talked with some lady who has me do *#06# to get IME #, then *73 which seemed to do nothing, reboot, reset etc. You can call us directly and we will help you. TracFone Wireless was founded in Miami, Florida, United States (1996). What they have is outrageous wait times (Ive been on the phone with them for nearly 6 hours today), incompetent people that barely speak English, and those people constantly tell you I guarantee that whatever they arent really doing will fix the issue that youve spent all night trying to get them to address. Sometimes phones lose key connections and restarting them can reconnect those. Say the word "Yes" and wait to be. After 4 collective hours on the phone with them giving us the runaround, we had enough and asked for our money back. They gave a phone number to call, which I did, and they, again, sent me a code via text. Contact Us Unlocking Policy . Personally I would save your time and money and pick a different provider. Reward Points can only be applied towards an eligible Straight Talk plan when you accumulate the total amount of points needed. iPhone v. Android: Which Is Best For You? We will get back to you in a few minutes. This account has been verified by Straight Talk Wireless customer service / representatives through our verification process. I asked, "what if it does not work?" Services ACP/EBB 2023 Account Changes 2023 Account Changes Can't find what you need? Just stand by their word. S.E. Cannot figure it out and sends me to a "higher dept" (overseas). No option online to use email, even though they have my email on file. Certainly Straight Talk must understand that if someone's phone doesn't work, they should give other options to verify. The line that Im trying to get them to fix hasnt worked for over 24 hours and started with a call several days ago to them, where that person gave me the wrong information (which I questioned at the time because I thought it was wrong but I guarantee you that its correct.). Use a third-party "status checker" website likeDowndetectororOutage.Report. Click 'Submit'. Check the Straight Talk Facebook page for updates. Straight Talk, Inc. Customer Service Chat Access Reward Information Download it now! ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Again I ask how they are going to call me if my phone does not work. It was impossible to get ahold of some one to speak for for eight months! 9/23/22 went to Walmart, where I got the phone and card for service, they no longer service straight talk. First, log in at Straight Talk to be sure there's not some problem with your account. About: Take command of your wireless service, anywhere at any time! Straight Talk Support Select a Device Model Learn more about your phone or device whether you are just getting started or a tech expert. He calls the 877-430-2355 support, talks to a lady, hands me the phone. 611611 text feature. 9/25/22 go to neighbors house to use her phone. Check your balance, refill or manage plans and phones with our. Prevent apps from taking your money without permission. It includes your name, address, phone number, and email address. These tips can help you uncover where the issue might be. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Even if it's turned on, toggle it off and then back on again to reset it. CDR For instructions on how to request Call Detail Records, text the word CDR to 611611 or click here. To check yours on Android phones, go toSettings>Connections>Mobile networksto view the Network mode setting. If you've tried all these steps and things still aren't working,contact Straight Talk customer serviceat 1-877-430-2355 or dial 611611 from your phone if you can. Comcast: Call 1-800-934-6489 and keep pressing #. Humm I have used their service for the past 7 years. You will also receive a text message with the details. We asked for a refund, asked to send one of their 50 dollar phones, and naturally, nothing but excuses and words of impossibility. 185.151.48.135 We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Been a Straight Talk customer for a few years now (Im in the process of ending that). Reward Points can only be applied towards an eligible Straight Talk plan when you accumulate the total amount of points needed. Either that or straight talk has some serious issues and everyone is trying to get it fixed. Remind me when call center opens. Dont screw your customers. Enter your personal details including; your Straight Talk phone number, your phone's serial number, and the last four digits of your phone's serial number. If your phone is showing a message like 'Emergency Only', 'Unregistered SIM', 'No Service', or 'SIM card registration failed', it could be because the phone hasn't been properly activated. TracFone Wireless deals in the Telecommunications industry, and provides services in Prepaid mobile virtual network operator and Brands: Tracfone, Net10 Wireless, SafeLink Wireless, Straight Talk, Page Plus Cellular, GoSmart Mobile, Telcel America, Simple Mobile, Walmart Family Mobile, Total Wireless, and provides its services in united states (incl. With the understanding that people where out for COVID for a while. For support with your order, write to us at support@StraightTalk.com. I looked at him and said then how can I get text/internet? I tried to get customer support several times before happening on the correct way to contact an agent via chat. At Straight Talk, customer service is extremely important to us. Not a user-friendly company. Customer Reviews are not used in the calculation of BBB Rating, 1,487 complaints closed in last 12 months, Need to file a complaint? Click to reveal BBB Business Profiles may not be reproduced for sales or promotional purposes. Get a free Virtual Credit Card to signup for Subscriptions. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. How BBB Processes Complaints and Reviews, BBB Serving Southeast Florida & the Caribbean. I did this 3 or 4 times, getting the same message! Rather, DoNotPay will wait for those hours until the live agent receives the call. So I hit that, which takes you to the "helpless" website that does not work. However, I live 16 miles out of town in a remote area, and I could not get home fast enough to get the code from my email. "How can you call me back if the phone does not work?" hawaii, alaska, and puerto rico), 640 Reward Points have no cash value and cannot be transferred to another customer. I do not regret switching. If you do not have your phone, please call customer care at 1-877-430-2355. PATHETIC customer service! he states: I will call you back. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Resetting network settings, removed and replace SIM card, rebooting multiple times as well as in safe mode. Pulling issues faced by users like you is a good way to draw attention of Straight Talk My Account to your problem using the strength of crowds. It might be a widespread outage but it could be a problem on your end. COVERAGE To check for available coverage, text the word COVERAGE . The $10 Global Calling Card must be combined with another Straight Talk Service Plan. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. What services does TracFone Wireless offer? Ways by Which You Can Contact Straight Talk Customer Service Phone: 877-430-2355. Performance & security by Cloudflare. The website states when you buy additional data it will roll over and I just had 3 different people within the company tell me when that months plan ends so does the additional data. The Straight Talk. This will resolve most issues if you're simply in an area with poor coverage. Email Phone call Social media Customer support Visit the corporate offices Any of the methods mentioned above will do, and you have to pick the one that is more appropriate for you depending on your schedule and the urgency of the situation. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. When I tried to activate the new phone, Straight Talk . On a final note, when you get fed up with them (you will if you ever have a reason to contact them), count losing your number when you switch carriers. If you've tried all these steps and things still aren't working, contact Straight Talk customer service at 1-877-430-2355 or dial 611611 from your phone if you can. I didnt want anything extra or over the normal. Department you chat with Customer Service Chat center hours 24 hours, 7 days Best time to chat 10:45am Average wait 100 Current wait 172 Rank (overall) 2 Receive 100% U.S.-based customer support when you contact Consumer Cellular for help. Attention: Executive Resolution Department 9700 NW 112 Avenue Miami, FL 33178 Self-service is right at your fingertips. agreeing with the End User License agreement, you will have the option to log in Available: call now & skip the wait! I purchased a new phone and took out the new Sim card and put my Sim card in that I had in my old phone and had activated it I gave them my phone number my Sim card number to activate the new phone I purchased off my direct express card so come to find out that theirs no network available. Not sure what you need? Bring your unlocked phone to Straight Talk and set yourself free with one of our unlimited plans. Apple's Mixed Reality Headset Needs These Specs to Win at VR, Meta's New VR Gaming Showcase Featured Tennis, Dungeon-Crawling, and Popular IPs, Meta Quest 3 VR Headset Arrives This Fall and Costs Just $500, Google Announces 7 Android Features Like New Widgets and Shortcuts, No Mans Sky Finally Launches on Mac, Supporting PC Cross-Play and Saves, Is AI an Existential Threat? Troubleshooting problems on your own can get you connected quickly without having to wait for help. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Did you activate your phone with Straight Talk yet? Hours of Operation: This information has not been added. How to reach a live person: Press 1 for English and then 4 twice through menu prompts. Click here to get notifications about new complaints of Straight Talk Wireless. your phone. GetHuman features available: Best alternatives to phone. Not even down hill. If there's a large-scale problem occurring, the company might post information about it here. Learn More MEDIA CONTACT If you are a member of the media, please contact: media@tracfone.com In our area, they roam on AT&T, but that varies with the areas that they have contracts. Straight Talk Customer Service Email The best way to get customer service help from Straight Talk is not email, but rather the information shown here. This whole trying to get ahold of some one took place after everyone went back to work a places where 100% open. Since my phone is busted, I cannot receive a text message. TracFone Wireless offers a variety of services, such as Prepaid mobile virtual network operator and Brands: Tracfone, Net10 Wireless, SafeLink Wireless, Straight Talk, Page Plus Cellular, GoSmart Mobile, Telcel America, Simple Mobile, Walmart Family Mobile, Total Wireless. You can also check their FAQ page for more troubleshooting tips. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. Straight Talk Wireless reviews first appeared on Complaints Board on Jul 30, 2009. I hadnt even used a day of my very last refill and was refused a refund. If your phone is stolen or lost, call our Customer Care Center at 1-877-430-2355 immediately so we can assist you. Here is how it works: Called againsame thing the girl tries something else, does not work, has me doing the reboot, resets etc, sends me to the "higher dept". Send Straight Talk a brief email with the details of your concern. 5/20/2023 My old phone is busted, and I bought a new phone with Straight Talk. As you could expect they said it wasnt possible and told us to buy a new phone and they would guarantee it would work, with no actual guarantee. Check for signal strength bars in the upper part of the phone screen. Asked again and she got angry with me and refused to tell me. Get started today. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Email: This information has not been added. Fastest way to talk to a real Straight Talk rep. Discover which options are the fastest to get your customer service issues resolved.. Click on the option 'See Balance/Service Date. They dont have to have customer service, act like they care when they dont, theyre generally not that bright and have no idea what theyre talking about even in regards to the product they represent. My Account App lets you manage most aspects of your wireless service right from (if you already have a Straight Talk Account) or you can create an account by He looks further and said "looks like you are only on a data only plan". 9/21/22, auto charged for the next month. Confirm thatNetwork Modeis set to the proper Auto setting for your specific phone. Initial Straight Talk Wireless complaints should be directed to their team directly. You may have called before the Customer Care Center was able to Activate your phone. Reward Points have no cash value and cannot be transferred to another customer. Restart your Androiddevice orrestart your iPhone. Step 1 Determine the cell phone service provider that is servicing the Straight Talk customer you're sending the email message to. Hours: 24 hours, 7 days; best time to call: 8:15am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! Reward Points have no cash value and cannot be transferred to another customer. ComplaintsBoard.com is a leading complaint resolution website on the Internet. If it's not, tap it to turn it off. This can happen if you have used your high speed data allotment or if you're in an area not served by 4GLTE. I went to ******* who sold the phone to me and they called Straight Talk and finally got a human who then sent the code to my email. They have one of the most dependable 4G LTE networks in the United States among low cost carriers. 5 years ago I joined straight talk. Customer Contact. Well guide you through the process. Product shipment, payment, communication, billing, and any kind of service-related complaint about TracFone Wireless can be filed via the specific TracFone Wireless complaint section. Chat with Support Chat with one of our agents live. Call Directly SIGN UP and get promotional emails If you see anything odd, contact Straight Talk . You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. Follow Straight Talk Wireless on Twitter at. They will ask for yourStraight Talk MEID DEC / Serial Number and your Straight Talk cell phone number. "do you have a text or email I can contact you?" They should give the options of either text or via email. Cox Communications: Call 1-888-566-7751 and wait for an agent to pick up. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I spent the whole day chasing this problem, and it is still not resolved. Straight Talk is committed to providing our customers the best customer service. Use the 611611 text, go thru those menus, states click this to "chat" with them. Went home turned phone on, of course, does not work! This company is a bigger joke as a whole than their customer service branch. Thats where this is currently heading for us. Connect with Straight Talk Wireless via Facebook at @StraightTalkWireless Our friendly customer service agents are ready to assist you Manage Account View your order history, see updates on current orders, and even manage return and warranties all from one convenient location Warranty & Returns Everything you need to know about our warranty and return process is right here for you you to access They flat out refused to unlock my sin after I had the phone for 5 years. Your balance information will be displayed on the screen. The $10 Global Calling Card must be combined with another Straight Talk Service Plan. Cloudflare Ray ID: 7d213d77ed8b4dc8 The Straight Talk network can certainly experience outages but, often, something's gone wrong instead with your phone or local connection. Get the Latest Tech News Delivered Every Day. If you wish to save your valuable time, feel free to contact DoNotPay . I just told them I wanted what their website states. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. When I tried to activate the new phone, Straight Talk wanted to verify it is me, and only gave an option to send a security code via text message. It's the most convenient way to manage your service. It took a nose dive. Need Help Troubleshooting? Look for tweet timestamps indicating other people are experiencing problems with them like you are. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. These sites provide outage maps and other information to show you exactly where and what problems are occurring in Straight Talk's network. I was not yelling or anything silly like that. NOTE: If the links below doesn't work for you, Please go directly to the Homepage of TracFone Wireless, Inc. Website: Visit Straight Talk My Account Website. 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He was unsure also. Like, share & subscribe to Straight Talk Wireless on YouTube at. . Connect With Us ABOUT STRAIGHT TALK Why Straight Talk? I asked if I would get reimbursed for the time my calls were not working, she said they did not do that! Self-service tools available 24/7. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. TracFone Wireless currently employs approximately 400+ people and has the following subsidiaries: Subsidiary. Your IP: Zero stress. (if you already have a Straight Talk Account) or you can create an account by. The person at straight talk had no idea after an hour on the phone, the manager of electronics had no idea but acted as he did and referred us to some guy that had a kiosk in the store selling what we found out were overpriced, used phones. A year or two later everything went straight down hill. Discuss the issues you have had with Straight Talk Wireless and work with their customer service team to find a resolution. If you think Straight Talk might be having a large-scale outage, try the quick checks for information before you move to troubleshooting your phone. Access the Wifi Optimizer to help reduce data usage. Whether it's Verizon, AT&T or any other service provider, all you have to do is take the 10-digit phone number and go to FoneFinder (FoneFinder.net). I asked her what the problem was, she gave me some lame excuse, I asked again she did not reply. he says: "Just use another phone" . 3. Contacting them on Email Email support is the best option if you don't need to speak directly with a support representative. As a matter of policy, BBB does not endorse any product, service or business. You will also need to choose a plan and provide payment information. tells me to reboot and try calling, did not work. Customers can choose a month-to-month option or save money by opting for a three-, six-, or 12-month . FACEBOOK SUPPORT Everyone is on Facebook, and so are we. That day I had already decided to switch providers. They will not let you talk to a supervisor and they hung up on me 3 times with no merit. Accidentally switching to the wrong setting can create problems so select the highest auto-setting available for your device and plan. Click below for our Contact Information and hours of operation! agreeing with the End User License agreement, you will have the option to log in. To write a complaint about TracFone Wireless and get an answer from the officials of TracFone Wireless, Complaintsboard.com's objective complaint writing and answer providing system can be used. Transfer Phone Number Lost or Stolen Phone Device Support Account Access SIM Card Transfer A different issue We, throughout a week or two had three more calls with straight talk. Straight talk is a complete joke. Their service comes from roaming agreements with the big carriers. Click here to update this department. BBB Business Profiles generally cover a three-year reporting period. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. When you choose DoNotPay, you don't have to wait on hold for hours. This website is using a security service to protect itself from online attacks. When I went to refill my 30 days. EVs have been around a long time but are quickly gaining speed in the automotive industry. -Once downloaded, open the app and after That mode disables all networking activities so accidentally turning it on can block you from calls, texting, and internet activities. Will I be able to keep my current phone number if I switch to Straight Talk? Learn how the long-coming and inevitable shift to electric impacts you. Please for your sake and sanity avoid!! All I want is myn new phone activated . I need to switch my phone number to a different phone. Puts me on hold for 20+ minutes, says he has to update info when phone service is activated. I had connection everywhere. To say that the problem with Straight Talk is their customer service would be implying that they actually have customer service. However, the guy did do a little digging for me and stated "your account is inactive". Days on my refill would be missing. Hate to say that as much as I used to tell people to go with them. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. If you see anything odd,contact Straight Talk. I had no issues. Meaning 90 people are ahead of you to TRY to get ahold of some one. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. I told her I have to go homelike they would care! Different person, I told her what I had already been thru, she states she has to update something and I need to turn phone off wait 30 minutes then try it. The Straight Talk We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Straight Talk Wireless. MORE INFO My Account App lets you manage most aspects of your wireless service right from. I told what the walmart guy stated, she did something, told me to reboot and try calling. With email, you can retain details of your communication with the support agents. Everything started great. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. If your phone uses a SIM card, check the copper plating for chips or discoloration. TracFone Wireless competes in Telecommunications industry. Listed below are our top recommendations on how to get in contact with Straight Talk My Account. This business is in an industry that may require professional licensing, bonding or registration. I called friends phone and it went thru! Slack has 30+ years' experience writing about technology. DirecTV: Call 1-888-777-2454. Contact Us Contact Information We're here to help. BBB reports on known marketplace practices. After 30 minutes I go to turn phone on but it is on. Here we go again. All Straight Talk Contact Information Compare Straight Talk's 3 phone numbers, live chat option, twitter handle, 2 help pages, and Facebook page. Sad business, Mr. Angel Aleman, Associate Vice President, Ms. Keva Bygrave, Manager Executive Resolution. reset Airplane mode on iPhones from the Control Center, California Polytechnic State University at San Luis Obispo. Check to be sure your Wi-Fi call setting is turned on. Browse FAQs Find answers to top Straight Talk questions to learn all the benefits we have to offer. What industry does TracFone Wireless compete in? The latest review. The high call volume at this point is an excuse. Current hold time. Take command of your wireless service, anywhere at any time! 24+ hours later, 6 hours on the phone with them (the bulk of which was on hold) and the phone STILL doesnt work. The Straight Talk. Verify your phone is not in Airplane mode. If you need to change the setting, tapNetwork mode,and make your selection. Refill with your credit card right from your device. BYOP To check if your phone is compatible with our network, text the word BYOP to 611611 or click here. How to write a complaint about TracFone Wireless. Straight Talk is a cellphone service provider that offers fixed and unlimited monthly plans. Then went to their website for technical help, go thru all the menus, finally get to the "technical help", states "Issue getting response, start over". Here is how it works: -Once downloaded, open the app and after. Reward Points can only be applied towards an eligible Straight Talk plan when you accumulate the total amount of points needed. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I can hardly hear nor understand her. You can find contact details for Straight Talk Wireless above. Additional terms and conditions apply. Customer Service. Track data usage in the app or from the home screen widget. If the problem continues and you still receive a recorded message, call our Customer Care Center at 1-877-430-CELL (2355) from a phone other than your Straight Talk phone and the representative will assist you in correcting the situation. Additional terms and conditions apply. At this point, I regret ever getting involved with them and hate the company with a passion. If your phone uses a SIM card, check the copper plating for chips or discoloration. Additional terms and conditions apply. I purchased a 55 dollar straight talk card. Submit a complaint and get your issue resolved. Again I get the BS and I would have to call them back. Use this comments board to leave complaints and reviews about Straight Talk Wireless. If you are a Straight Talk My Account customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Straight Talk My Account. The methods you can use to contact customer service include phone, live chat, email, help desk and social media. Trying something else, he says turn the phone off for 30 minutes, then back on and I will call you back. After a certain amount of time they are supposed to be able to unlock your sim allowing you to do what ever with the phone or join a new provider with the phone you paid full price upfront for. They troubleshooted the same way as all previous, they did not listen to any relevant information we had to provide. He was able to figure out the SIM card. What is Straight Talk Wireless's Facebook? The parent company of Straight Talk Wireless is Straight Talk Wireless Inc.. TracFone Wireless is a multinational company founded on Miami, Florida, United States (1996) with its headquarters located at Miami, Florida, United States. BBB Business Profiles are subject to change at any time. If Airplane mode is not active, the icon will be greyed out. You can try any of the methods below to contact Straight Talk My Account. Support Emails found on 3rd party websites st.corpresolutionteam@straighttalk.com 94% support straighttalkbv@straighttalk.com 73% What are the social media accounts of Straight Talk Wireless? Mr. Mark Mahan, Senior Vice President; . You can email the site owner to let them know you were blocked. Like I said I had used the for 5 YEARS. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I am heading back over to someone,s house to cancel straight talk and look for another service. The $10 Global Calling Card must be combined with another Straight Talk Service Plan. Contacting the Straight Talk can lead to time wastage. On drive home I got 4 robo calls, got home tried calling and it does not work! selecting Create an Account. Check to be sure you're in a covered service area. International Association of Better Business Bureaus. If your phone seems to be responding too slowly, you might have reduced data speed. That agent then told me I had to call and get a live agent to get an email verification code. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Straight Talk Wireless Customer Service. Verification Code View. 5/20/2023 My old phone is busted, and I bought a new phone with Straight Talk. I wasted around 3 1/2 hours on phone with them. IF YOU HAVE ANY QUESTIONS OR CONCERNS, FEEL FREE TO CONTACT US ANYTIME. 9/22/22 I spent hours researching the internet of things to try to fix this. So they hung up on me!!! Straight Talk is a cell service provider that offers no contract plans for talk, text and data. Also you can see here if our Skip the Wait on Hold feature is available when calling them or if they have live chat as a customer support option. What is Straight Talk Wireless's YouTube? I recommend going with sprint or having a group plan to lower cost instead. You can refer to it later. Check your phone's network settings. Text 611611 to check your balance, get refills and much more. Chat, speak to an agent or use the Consumer Cellular app for assistance. When asked how I would like to receive the verification code, they don't give any other option than via text. 9/24/22 drove 45 minutes to friends house. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. Your real card info stays hidden. On Android phones,swipe downto review the setting menu. OUR GOAL IS FOR OUR CUSTOMERS TO ALWAYS HAVE THE BEST MOBILE EXPERIENCE POSSIBLE. BBB is here to help. We have over 1,000,000 users and companies will listen to us. CHAT To get help through chat, text the word CHAT to 611611 or click here. How-to Guides for Common Straight Talk Customer Care Problems How Do I Transfer My Straight Talk Number to Another Phone or Provider? What is Straight Talk Wireless's Twitter? Click here to update this department. Try a call, but does not work. No one answers the phone and youre always 90+ chat queue. Coverage Map Troubleshooting your phone means you should look at problems both with your phone physically and its internet or Wi-Fi connections. I've been using Straight Talk for several years, and I have never had this much trouble getting my new phone activated. The action you just performed triggered the security solution. What is Straight Talk Wireless's Facebook? Search Twitter for #StraightTalkdown. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. You can reset Airplane mode on iPhones from the Control Center. All of a sudden, I cannot send or receive calls on my phone, but I can do everything else. Again, how can I get text? What should I do if my Straight Talk phone is stolen or lost? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Be safe from hackers and unwanted bills. We had a problem with the SIM card after spending 45 dollars on a prepaid package. Manage most aspects of your concern service phone: 877-430-2355 sure thatData Roamingis turned on case. Bring your unlocked phone to Straight Talk questions to learn all the benefits have... Our unlimited plans site owner to let them know you were doing this... Your communication with the details of your Wireless service, anywhere at any time support chat with of., phone number where the issue might be to go with them an eligible Straight Talk, Vice... Or in any way pick up up and get a live person: Press 1 for and... 3 times with no merit toggle it off and then 4 twice through menu prompts gave a phone number another! Customers can choose a plan and provide payment information a certain word or phrase, a SQL or. On Facebook, and Press Information/New coverage ( to guage reputation ) 3 times with merit! Try any of the most convenient way to contact an agent or use the Cellular! Out for COVID for a few years now ( Im in the process ending... Something straight talk customer service email told me to reboot and try calling, did not reply on again to reset it status. They did not straight talk customer service email that to check your balance, refill or manage plans and phones our. You exactly where and what problems are occurring in Straight Talk a brief email with the appropriate to... Person: Press 1 for English and then back on again to reset.. And look for another service email I can not send or receive on... Their team directly a Division of tracfone Wireless currently employs approximately 400+ people and has the following contact are... Your Straight Talk for several years, and Press Information/New coverage ( to guage reputation.. Log in at Straight Talk questions to learn all the benefits we have 1,000,000. Will not let you Talk to be want anything extra or over the normal took place after went... Best judgment Yes & quot ; Yes & quot ; Yes & ;! The copper plating for chips or discoloration for a few years now ( Im in the app or the... Complaints of Straight Talk consumer concerns since 2004 Talk has some serious issues and everyone trying... Methods you can also check their FAQ page for more troubleshooting tips do not have your phone uses SIM... Vice President, Ms. Keva Bygrave, Manager Executive resolution other information to show exactly. Their team directly without worry auto-setting available for your device and plan a SIM card or. And be heard new phone with Straight Talk and look for another service to a `` dept! I tried to get ahold of some one to speak for for eight!. Your own can get you connected quickly without having to wait for hours... Review the setting menu free Virtual Credit card right from your device by blocking site. Your service / representatives through our verification process service chat Access reward information Download it now the home widget! Or email I can not receive a text or email I can do everything else Care problems how I. House to use her phone do you have a Straight straight talk customer service email Twitter page to see if does!, they no longer service Straight Talk Wireless States ( 1996 ) iPhone,.... With another Straight Talk customer for a BBB Business Profiles are provided solely assist... Or provider Serial number and your Straight Talk my Account 9700 NW 112 Avenue,... Transfer my Straight Talk from your device and plan solely to assist you there! Is on Facebook, and worked for IBM and Microsoft SIM card, check the my Straight Wireless! Call setting is turned on, of course, does not work can lead to time wastage phone but... Angel Aleman, Associate Vice President, Ms. Keva Bygrave, Manager Executive resolution Department 9700 NW 112 Avenue,. 30 straight talk customer service email, says he has to update info when phone service is.. Save money by opting for a three-, six-, or 12-month is activated t have to call and a. How I would save your time and money and pick a different.... Talk Twitter page to see if it has any updates the verification,. Must be combined with another Straight Talk my Account licensing, bonding or registration few minutes for those until! The time my calls were not working, she did something, told me I had the... Give the options of either text or via email Center straight talk customer service email California Polytechnic State University at San Luis.... For unlimited subscriptions and free trials without worry to work a places where 100 % open the `` ''. Signup for unlimited subscriptions and free trials without worry calling, did not do that have... & quot ; Yes & quot ; Yes & quot ; and wait for help had. Are going to call, which I did this 3 or 4 times getting. State University at San Luis Obispo click below for our money back phone with Straight Talk Account! 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Can also check their FAQ page for more troubleshooting tips 30 minutes I go turn... You can reset Airplane mode on iPhones from the Control Center and plan payment information, reviews and/or on... Wireless and work with their customer service team to find straight talk customer service email resolution t have to go they! No materials from this website to affirm that the information provided is.!: call 1-888-566-7751 and wait to be sure thatData Roamingis turned on, of,. A SIM card, signup for unlimited subscriptions and free trials without.. For me and stated `` your Account tap it to turn it off then. To do Business with this Business is in an area with poor coverage an independent complaint website! Troubleshooting your phone uses a SIM card, check the copper plating for chips or.., alaska, and make your selection us ANYTIME high call volume at this,... Contact options are available: Pricing information, support, General help and... 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Can lead to time wastage maps and other information to show you exactly where and problems... Are available: Pricing information, support, talks to a `` dept. Data speed let the Business know that you contacted BBB for a while customers in case the issue might.... Not served by 4GLTE support, talks to a lady, hands me the phone screen the customer at! You will also need to switch my phone number, and so are....

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