The morning of December 23rd rolls around and my boyfriend gets a call saying there was damage in the warehouse and the couch was on backorder until January 21st. I will be putting views on Yelp, Google and any other website I can think of. My assumption is that the call was to schedule delivery. Hi Buddy, I'm BIG JIM! Are you kidding??? Broken nightstand to complete my set. Hope this help ppl. We needed an end table for our couch and were near Bob's. I am very satisfied with the service and everything else. Two of the 3 pieces stopped working within a year. I look down and my headboard has begun separating from the beam connecting it to the footboard. Do not be tempted by the prices believe me you will pay in the end. Since i last wrote this is the current tally on our furniture order. Durante este proceso utilizamos productos bio-degradables que nos permiten cumplir con nuestras polticas ambientales y contribuir con la proteccin del medio ambiente, Copyrights 2022 Reservados todos los derechos. A month went by and nothing. Very professional and was very patient. Do not buy from This merchant. Big inventory that fills up the square footage but it didn't have a lot of variety. I have called their BS as nowhere does it state marker stains arent covered. Everything went smoothly for the delivery. Then tonight as I was sitting up in my bed doing some work I heard a strange creaking sound. small parts that may have come loose inside the carton during shipment. Pretty much my mom who relies on this chair as her main piece of furniture is left waiting more just because this company has the worse customer service i have ever experienced. Some of their most popular styles include those with mahogany, walnut, or painted veneers. If we wanted them to do it would cost more money. Their store representative is no help either. I was pissed, thinking to cancel it but I really liked the sofa so I just waited. Love my new furniture!!! At this point I'm frustrated and requested my money back. Hassel free! I've Been waiting Until around 2:40pm someone called from the company saying that they need to reschedule the appointment for next week without even telling why, or sorry. our warehouse is in San Diego" so pick up is really not an option. I was so upset that I was being told wrong information and being told I was going to get a call back but never getting any calls back and being passed around to different sales associates and managers who all could not solve my problem. That they have to send us the part to Fix it ourselves, that there will be a technician coming out who never shows and now that the part (which they supposedly already sent) is on back order. That didn't go up, just the base cost did) and had her give me a quote. I'm very big on customer service and BEATRIZ was outstanding . With bedroom sets starting below $600, customers have good things to say about the deals offered. We ordered a couch for our living room on December 11th. See how it all works here. So they want you to buy what they want not what you want??? I knew immediately there it was going to be less effort on trying to make it fit. I talked to the managers and all they say is we can reschedule. Not sure what all the negative reviews are about. I will be back for my mine. Like I said, we were told the couch would be delivered on December 23rd. Upon arriving that evening (after borrowing a friend's car and driving in rush hour from Boston), the sales reps and customer service agent said they had no record of us at all, and that the saleswoman "may have mentioned an order" but that they never kept any merchandise in stock. She gave me a number to contact another department. I had fun playing with the thing for about 15 minutes, I was able to relax and position the unit any way that I liked. That was the real reason they did not want to do the delivery. We have stupidly purchased from Bobs 4 times And each item has had an issue. The delivery guys were really great and professional. I agree with so many others here: This place would have 0 stars if Yelp would allow it. However, there were some complaints about durability and long term comfort. He helped us with everything that we wanted matching our requirements and the space for our new apartment. Nice place. Beatriz was kind enough to make sure I had all I needed. No one came to my door - we have RING and Security Cameras and 3 dogs that bark and no one called my phone, either! Manager reassured me that he would stay in contact with current delivery updates. The first salesperson said she would talk to us in a few minutes but as we are walking up the stairs some dude already starts asking us a million questions when I finally told him "we are just looking." Once you pay for the furniture ( they require payment in full before it's even delivered) you will likely encounter a big game getting the delivery at the time and date you schedule- they'll give you some excuse or claim you weren't there and refuse to come back and it's up to you the customer to rearrange your whole schedule for another day - after setting aside a day to get the delivery which most people who have busy schedule and work isn't easy to do, you will be told they will "try to get the driver to return w your furniture you already paid for" it seems to be the stores way of doing business bc even the manager and supervisor spit out same line that they're sorry but you will have to now schedule a different day w not the slightest concern or attempt to get the customers stuff delivered on the day they scheduled The other strange thing is the delivery drivers apparently don't communicate by call or text like most places So you have no way of communicating w them- if you live in a condo w a back security gate they can't find they'll pull up look for a second and drive off and since they don't answer their phone or reply to text you have no way to COMMUNICATE w driver I mentioned my frustration to a older salesperson who shrugged and said sorry but look at the bright side that I'm sure one of these days soon it will get delivered?????? There were sales people hounding before we even got five feet inside. I am in the process of throwing out the couch as it's unsafe to sit on it due to the sharp object that is currently sticking out from the side. Will be ordering again, Deajah was phenomenal she was tentative knew her pricing and products and her customer service was amazing!!!! I was waiting for this place to open up for a while. Thank you for purchasing this quality product. Conveniently, this is not the paperwork we received and were not informed of a different date. Like all things you read on the Internet, understand there is no better judge than yourself. They should deliver the table and leave. This was my first time shopping at Bob's, and it definitely won't be my last! I have had my table and chairs for less than two weeks and two chairs have broken already in the same place(wtfreak). He directed us to the manager. They won't even give me a refund peopleits only been 2 weeks. I was so unhappy, but as I never had a receipt I did not see the three day return policy. Unfortunately, both pieces came with pieces of wood glued and stapled to the top. When l called I was calmer and I spoke to Victor and all of a sudden everything was wonderful. Well worth your time to check this place out. Please never do business with bobs furniture. To top it off I have a 90.00 a month payment for a cheap rug because they lied about the monthly payment too. ***Caution: Please read all instructions carefully before starting the assembly process. I realized Bob's probably tries to keep overhead in check, but there needs to be a better avenue for customers to reach centralized customer service. The delivery: Bob's called us the day before delivery and gave us the window of 1:47pm-4:47pm. I was told they would look at the schedule and call me back. How many managers does it take to resolve a simple delivery issue? This was unbelivable, I feel as if they just took my money. The customer service representatives are unprofessionals with no knowledge of how to address issues of such. Guess what?! Was going to buy a Average Loveseat today. In store staff was great. On the delivery day a portion of my sons bed was broken either in transit or accidentally by the installers. Good customer service would offer the customer some kind of compensation for the company's mistake. Bob's is a shyster. Est dirigido por profesionales en el rea, nutricionista, Chef y personal Do not buy anything from them! mantenimiento de instalaciones. This is "just a showroom". And, the recliners work intermittently. Again, they apologized and stated another week without a couch. Footboard and storage rails by using bolts "e", King headboard king storage footboard queen /king rails (3 pages), 6/0 headboard; 6/0 storage footboard w/slats roll; 6/0 high rails (2 pages), King panel headboard & footboard, queen/king side storage drawers, california king side rails (5 pages), Manual will be automatically added to "My Manuals", Indoor Furnishing Bob's Discount Furniture ELEVATIONS KING BED 20062629 Assembly Instructions, Indoor Furnishing Bob's Discount Furniture COSMOPOLITAN QUEEN BED 20065812 Assembly Instructions, Indoor Furnishing Bob's Discount Furniture Bennett Assembly Instructions, Indoor Furnishing Bob's Discount Furniture Tremont California King Gray Upholstered Bed 20052224 Assembly Instructions, Indoor Furnishing Bob's Discount Furniture Laurel California King Storage Bed 20053065 Assembly Instructions, Indoor Furnishing Bob's Discount Furniture Diva II King Bed 20053570 Assembly Instruction, Indoor Furnishing Bob's Discount Furniture Elements California King Bed 20040278 Assembly Instruction, Indoor Furnishing Bob's Discount Furniture CHADWICK FULL PANEL BED 20040270 Assembly Instructions, Indoor Furnishing Bob's Discount Furniture CHADWICK II CAPTAIN'S BED 20040384 Assembly Instructions Manual, Indoor Furnishing Bob's Discount Furniture CHADWICK TWIN-TWIN BUNK BED 20040427 Assembly Instructions Manual, Indoor Furnishing Bob's Discount Furniture Mystic Bay Chest Assembly Instructions, Indoor Furnishing Bob's Discount Furniture Scarlett Vanity Cabinet L Assembly Instructions, Indoor Furnishing Bob's Discount Furniture Portsmouth 20062007001 Assembly Instructions, Indoor Furnishing Bob's Discount Furniture DIVA II VANITY DRESSER W/STOOL & TRI-VIEW MIRROR Assembly Instruction, Indoor Furnishing Bob's Discount Furniture Mystic Bay Dresser & Mirror Assembly Instructions. The mattress was terrible as well as the salesmen (who gave us a dirty look when we said we had an IKEA bed frame) and the delivery guys who showed up an hour and 45 minutes late. I will not be purchasing the remaining furniture for my home here as I planned on. after you give them your money, they change agreements and they never tell you why. She said it wouldn't be a problem and said she would check and see if it was in stock and would call me back. Desmond gave great customer service. She looked in the computer and said "We have plenty of stock, but because of the upcoming holidays, it wont be delivered until the first week of January. Called "Customer Care" back and spoke with a helpful woman that worked directly with the Dedham store to cancel my transaction. It will take two weeks to get it! Slumber Search is supported by readers. I didn't like: To many stories lies, This products sold and customer service is horrible. I wanted to know where it was made and no one in the entire building knew. Purchased a bedroom set in early October and didnt completely get it all until mid November! Sad. Bob's customer service stops at the phone recording. She has helped me many times in the past on many purchases! If so, I accept. Their service is very bad. They only have two color options and we picked the light grey color which turned out to be a special order that was supposed to take 4-6 weeks. So to my surprise - not, when the second chair broke a few days later, and mind you I have not received the initial chair yet in the mail, now I have to send all these pictures of the chairs etc just to see if they will send me another chair. A second delivery day was rescheduled and on day of that particular delivery,it appeared they were running late. We went to Bobs to see what furniture they had. How was that when we have a CCTV and proof that no one came at all! I told you I would be to pick it up at 9. BUYER BEWARE! The leather set we currently own has started to fall apart after just a few years. If there was a negative star then I would choose that. They are so sleezy they took a picture of the couch standing up in the building doorway to send to their manager to show the couches "didn't fit" so they could go ahead and cancel the order. GO to Jordans, it is priced higher but you get better quality products along with better customer service! Their customer service is a call center.. every time you call them you get someone new and no one follows up. I turned in 2 of the products for the guardian protection plan that we purchased both were denied coverage. They all agreed to this. Lots of options and all reasonably priced. "Hello!".. Takes me walking out to get someone to say something to me and by that time. Attach storage rails to Headboard by using bolts "b", and washers, then attach "L" metal plate "f" to. I still may return to Bob's, they gave me some great design ideas and the selection here is so damn impressive. Called back on Thursday To speak with the sales rep who sold us the couch. That's the type of service I'm looking for. Monetary Loss: $300. I explained no one came to my door and that I can send them video and a pic of my incoming call log. No customer service at all. Great selection, prices are good, picked out a nice power reclining chair for my wife at a very decent price. I was told I would get a phone call the day before our scheduled day and be given a 2 hour window when they would show up. I'm so spoiled having just purchased at PC Richards. We literally had the delivery techs come out more than 5xs! Asking me and my friends for ID as if we walk into a club not believing our age. Bob's offers competitively priced recliners in both power recline and manual recline options. I work in sales and I know this is no way to do business. They said to replace it but it will be in the next month. Online customer service is abysmal. I tried three times to get a frame and headboard for the mattress set I bought there, but they couldn't figure it out. When I called Bob's to check the status as I hadn't received a call from them, I was told a later delivery/pick-up date. My boyfriend and I jumped at the opportunity since we just got a cat and figured should anything go wrong like her scratching it, we would be covered. So we would have to pay a couple of hundred EXTRA dollars to rent a U-Haul and get a loaner couch because of their mistake. Took the bed anyway. He was very welcoming once we got there. While there was an online tracker, it has not helped make this worth our time. He then proceeded to transfer me to a non-existing number that kept ringing. I was told I had wait 30 days. Purchased a bed set for them, as soon as the delivery guys set it up and placed my mattress on it the whole bed fell apart! I took the day off work twice already for this! Nico Martin really added a ton of value to this experience and I'm very grateful for him. I was waking up with back pain after 2 days! The order dates were changed twice on inconvenient days. Be sure to check all packing materials carefully for. We were in there the last week of September - they said the items were all on backorder until 10/4. Well organized store. Well guess what, that NEVER happened. It's beautiful & comfortable to sit for an extended period of time with company. Please never do business with bobs furniture, Low Quality Products and Insurance won't cover most of the claims. I would like to say ALEX in the Oxnard location is AWESOME. The love seat center back console broke due to sitting on the center console and the back broke, again denied. The team that assembled few furniture they derived, never tighten all screws I mean all screws, I had to go through them and do some work on every screw. The cons: Some problems with durability reported in some cases. I won't bore you with those details. I told her that I like the chest it was just damage. The Furniture is comprised of leather and padding over Metal Frames. I bought couches and had several issues with delivery. Where the problem begins is with the delivery team. Had our furniture for about a month and one of the handles broke. There were no negotiations in the prices here at Bob's, not even a buck! So here comes June 29th stock date for my swivel chair and ottoman. See, the very essence of scheduling a delivery is to make sure that we are there in the house. I highly recommend asking for him for any questions or concerns you may have. A month ago, I noticed a small rip between the side of the couch. Some links on Slumber Search are referral links. So now I have a metal frame with no headboard. Okay, now lets talk about the TV chest it was damage, so they say we can not do anything we have to get a tech out to fix that. It was high time to toss out our 70's decor living room set and I'd looked at Wayfair (online) but was wary of purchasing a living room set online (rugs, lamps I'm OK with) I found Jerome's to be rather suffocating with a salesman that followed me around the store - like a hawk ready for the kill and the majority of what I saw style-wise just wasn't to my taste. What will I buy with that there's so many choices my wife lost two days pay I had to cancel a doctor's appointment which I got charged for but thanks for that $75 .Go to Jordans and save yourself so much aggravation because this is not the first time I've gone through it with bobs on the positive side the head salesman / manager handled it with class and the best he could but he could only do so much custom makea that's a joke. I responded the the BBB that I reject the offer of store credit because it would cost me another $1000 to purchase the same furniture that we have. I'll preface this saying that I've had great experience with Bob's in the past I've bought a lot of furniture over the years, but never worked with the Dedham store. I scheduled 7/18 for delivery. In the short - their quality of furniture is decent, the price is good, but if they tell you that everything you want is not in stock, fork over the extra cash & go somewhere else. Unfortunately, about 2 weeks after our initial order (& several phone calls), we receive word that our 1/2 our furniture order was in & ready to be delivered. I went to 3 other furniture stores in the area looking for the best deal. They even have a nice snack area in the back. Next thing you know the first salesperson jumps in as if she was hiding behind the furniture listening to our conversation. The first order was ok but with this second batch of order, I think they have lost me forever as a client. They do charge for delivery but with the prices so low, idc I save over $2200. May all benefit! I had an expected delivery on March 31st. Stay away from Bob's. We went in there and we bought a pair of love seat Genuine LEATHER couches . Not sure what all the negative reviews are about My BIGGEST mistake ever was to purchase a living room set. The product also came in and wasn't correctly shaped. They outright rejected my request for the manual furniture or I could wait until they send out the two replacement powered pieces. Call up customer service and told them this but apparently their customer service don't work together to have this into their system. I'm so unhappy with this couch, I'm so disappointed, the cost ended up being much more than I expected and although I have asked over the phone twice and online once for an invoice I still have nothing. Delivery is asked as an option but it's really not an option. " Most options come in color tones such as grey, beige, brown, and navy. They rejected that but did offer store credit. Want to know which is the closest to your home?Take a look at the handy store locator for more information. Take it from me, go spend your money somewhere else. The delivery guys came (3 guys) and one walked to the door, with no measuring tape or anything and started saying it's not going to fit. However, the wood pieces were cracked because it's not real wood and the manufacturer screwed in the screw too tight! This was the WORST EXPERIENCE I have ever had and I would rather pay 10x the cost to never work with this terrible company again. I highly recommend working with Sebnem! They were fantastic!! Their work is ridiculous. I'd heard about Bob's and was extremely pleased. All the delivery people were nice. suciedad de cuarto dormitorio baos ,pisos, paredes y ventanas, se. La inclusin laboral fortalece la responsabilidad social empresarial, por ello, en nuestra .. En el marco de la responsabilidad social empresarial DURANGAR LTDA interacta.. Est dirigido por profesionales en el rea, nutricionista, Chef y personal And 3 of those weeks we weren't even here. Dedham is a clearance center and there is plenty of parking! So, my initial "backordered" bedroom set to be delivered in the 2nd week of October will finally & hopefully be finished tomorrow. I called Bob's and a nice man answered who then informed me that since I had moved since I bought the furniture (apparently they have never heard of a 1 year lease) they could do NOTHING for me!!!! ASK FOR NICO MARTIN, HIS CUSTOMER SERVICE WAS INCREDIBLE !!! We never authorized a delivery but they did it anyway. It seems extremely wasteful to replace an entire couch for something that can be easily repaired or reinforced to an acceptable quality standard, but the fact that they take care of the issue is a welcome relief. Stopped in here to check it out. It was a Sunday after a long weekend, we were tired and just wanted to browse ON OUR OWN. I hope Bobs gets a warehouse out here. Customer Service seems to be of little importance to these people. I asked for clarification as to what the response was. The protection plan is the biggest scam Bob's has. Alimentacin, lavandera, camarera, aseo y No Bobs. I am very disappointed. Bob's Discount Furniture is one of the most well-known discount furniture chains in the US. Upon further investigation, it was observed to be a seam separation. Absolutely the worst business to do business with. Called customer service and they wanted to give me a $125 GIFT CARD BACK TO THEIR STORE!!! I've waited again for weeks. Totally dissatisfied! EVERY manager I spoke with was extremely rude, unprofessional and made it clear they did not care I was not valued as a customer at all. Thank you! WHATTTT. These parts, are cumbersome and heavy. Also delivery here is not free.

Sitemap 29