I reached out to the manufacturer about this they do not recommend setting up this hammock indoors. The Conservation Alliance. The moment you place your order you will receive order confirmation e-mail. - How can I get shipping insurance with my order? If your item is on back-order or unavailable we will reach out to you via e-mail or phone to see if alternate arrangements can be made. If you have any questions or doubts about the financing and payment terms, you will have to contact the financing provider yourself. To read more about ShipTection, clickHERE. You will then need to be there to sign the package off, NOT BEFORE INSPECTING IT. It is 100% safe. If the case is you order a product with a lead time of 4 to 32 weeks, we will ask for your written confirmation and consent to proceed with the order. However, when we do so, if an items is damaged or lost, we need to go through the standard procedure of placing a claim, which can take up to 90 days to be resolved. Users can opt-in to the program while checking out on Moosejaw.com or at one of our stores or at any time within 30 days of purchase to accrue the MJ$ earned on that purchase. Hiya IanT, thanks for your question! *TERMS AND CONDITIONS APPLY. ShipTection is an additional service we offer, which you can purchase with your order and further protect it. We charge a much higher fee though. If 5 days have gone by and you haven't gotten the refund, call your bank. }, {id: '', name: '', image: '', type: '', components: {}, skus: []}, [], "shoppingListJSPDP", "0", "0"); As a matter of fact, we never see it. If your order is in stock, we will process the charges to your credit card it will ship within seven business days from the date of your order. - If I was approved, when will I get charged? After you placed your order, yes. Your session is about to timeout due to inactivity. Also each package is in the proper condition for transportation according to applicable regulations of the U.S. Department of Transportation and/or international agencies. That is, if we win the claim, which is not guaranteed. We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. For items made on order, such as bumpers or rock sliders, as well as Gobi or CBI products, we don't accept returns. We understand we are in an industry where products can be technical, where the items you purchase can be a big investment, and often lead times can be long. I really like this Hammock. Therefore, some items, especially tents and trailers, will ship truck freight. - I never received my order and shows that it was delivered. As soon as your order has shipped, we will send you an email with a tracking number. if(typeof(shoppingListJSPDP) == "undefined" || shoppingListJSPDP == null || !shoppingListJSPDP) { una tent tree Enjoy special offers available only to our account holders. Therefore, if you have any warranty questions or issues, email us at: info@offroadtents.com. IF you see clear and noticeable damage to your item, please take pictures of the damage and REFUSE the delivery. We cannot. - Shipping Protection with ShipTection: What is it? We first need to receive the original order, inspect it, and once approved for a return, we can exchange it. That's an additional service we offer. eval("shoppingListJSPDP.setCatEntryQuantity(catEntryQuantityObject);"); If you have any questions about how your order will ship, email us at: info@offroadtents.com. Then, they will contact you once they have reviewed your application to let you know. When it comes to Pay Tomorrow, it's quite simple, follow the normal checkout process you had with Bread, but choose Pay Tomorrow. We don't accept returns for products that have been used, installed, unboxed, or damaged by you. The intent of the program is to provide our loyal customers with a way to buy great gear for less. Also, please read more about Warranties HERE. Our product experts have helped us select these available replacements below.You can also explore other items in the Camp & Hike, Tents & Shelters, Tent Accessories, Tent Accessories & Stakes yourself to try and find the perfect replacement for you! Complete bikes will ship 4-6 Day for $4.95, loc_en_US, sid_10315630, prod, sort_[SortEntry(order=FEATURED, direction=DESCENDING), SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)], Keeps you off the ground and away from bugs, snakes and mud, Stackable to create a multi-floor super camp, Can be suspended between three trees or any other large anchors, loc_en_US, sid_10315630, prod, sort_[SortEntry(order=NUM_ANSWERS, direction=DESCENDING)]. . Lead times can be long, and there might be delays of 1-8 weeks on their orders (rare, but it has happened). On Moosejaw.com, just sign-in on any page to see your available balance. Please, if you have doubts on what to look for, take a look at How To Handle Your Order. Don't open it, don't install or use the item. The Vista Roof Kit adds insect mesh for a full Vista conversion, so you will now be able to enjoy the great outdoors with shelter overhead. After it shipped, no. If you are the one covering the return costs, and therefore it's you who are buying the label, we recommend you print it at your local FedEx or UPS center. - Does Off Road Tents offer Free Shipping? If you do not receive shipping confirmation from us within six business days of your order feel free to follow up with us at info@offroadtents.com. I hope this is the info you needed. Thanks for the question! We do accept back orders, but you must confirm to us you want to keep it. Simple, please email us at info@offroadtents.com with the item you have and when it was gifted to you. eval("shoppingListJSPDP.deleteItemFromCart();"); These special offers may have a cap on how many bonus MJ$ you earn during the promotion, but you will always earn the base Reward Dollars. : +1-435-213-1125 - Am I able to expedite my order with express or next day shipping? You can there check the financing options available, and see if you qualify. By opting out, you forfeit all the Moosejaw Rewards Dollars your currently have in your account, which is basically throwing away free money. It has more than 20 meters of seat belt fabric in its construction and comes with heavy-duty ratchets and webbing to provide superb stability and safety. Therefore, we have a strict no returns policy, all sales are final. Alternatively, if 30 days have gone by since you placed it, and the item hasn't been shipped (perhaps it was a backorder), then you will start getting charged! So good. Don't worry, we have a few backup options. It is one of the most versatile products Tentsile offers. Product Type The exact cost depends on the rates of the carrier you want to use. Therefore, here's an FAQ page withimportant information that hopefully will answer all your questions. Take pictures of the damages from all possible angles. If you have been enjoying your Trillium and want to add a roof to it, now you can! Still, if you want to do that, we can try and you'll haveto pay the difference, but we cannot guarantee it. 6. You do not earn MJ$ for shipping or tax charges, only from the item value. Do you want to update the other items to delivery? - I can't print my return label. Get FREE 2-Day on orders over $49! For Canadian customers, we regularly ship to the nearest freight center to the border, so you can drive down, pick your order ad then drive back up saving in shipping costs as well as duty and custom fees. If you don't see your tracking updated, please contact us between our working hours, and one of our agents will be able to clear your doubts. If you want to return your order for any problem other than a manufacturing defect or warranty, then you will have to fully cover the costs of shipping it back to the warehouse. Please note, the driver will not help with damage inspection. THF3. - Why can't I return some items that were custom made? Please check your email for confirmation message, The roof kits are not compatible with the Trillium XL, Add tear resistant insect mesh which hangs form the under-side of the fly sheet and poles to offer protection against the smallest sand fl, Removable fly sheet roof with three poles (choice of colours). Help protect yourself from loss or damage, or an uncomfortably painful claims process by: 1. - DoesOff Road Tents ship outside of the United States? You don't get earn MJ$ when you buy a gift card, but you do get MJ$ when you spend a gift card. If it was dropped at your doorstep, and it's damaged, do NOT open the box, send us pictures immediately, and we will handle it. If you see the tent, rack or package is CLEARLY damaged, do NOT sign it, do NOT accept it, and REFUSE delivery. Please take photos of the box on the pallet exactly as it arrives. You have 30 days to send back your product to either get a refund or an exchange. 30 days. Please bear in mind, carrier websites might take up to 72 hours to update the tracking information, but if the tracking email is sent, is because the item has been picked up by the carrier. He loves spending time in it relaxing, doing homework and chilling with our pup. If it has a manufacturing defect, or covered by warranty, we will send you a replacement, the moment you send back the original defective item (and we'll cover the shipping costs on those). If after opening it, you find a damage, then send us pictures, and we will file a claim.Please, understand that if a package is damaged during shipping, it is NOT our responsibility, but the carrier's. Its really overpriced at $250 and it appears to just be the base off of one of the other tents sold. If you decide to cancel any of these orders after more than 15 days have passed since placing the order, we will have to charge a 10% cancellation fee. Shipping fees will vary, please check them at checkout or in the Shipping page. 3. - Can I change my orders shipping designation after I placed my order? As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. Invoices for shipping costs can be provided to the customer if necessary.At Off Road Tents we would love not to charge these fees, but once an order is placed, we get charged paying processing fees as well as fraud insurance fees, that onceacustomer decides to cancel, we lose that money. However, if the tracking has been sent, it's because the order has been picked up and it's shipped. That's like getting 10% back in Rewards! Please inspect your package for damage prior to signing for it. Be the first to see the latest styles, events and madness. iKamper: The Story Behind the Skycamp RTT, The Story Behind Roost USA, a 100% USA-Made Brand, 8 Softshell RTTs For Hardcore Overlanders, Rincon RTT By HIT Vs Type E By Odin Designs, Affordable Roof Top Tents - $1500 or Below, Dometic Portable Electric Fridges & Coolers, Prinsu Design Studio Rack System Collection. If it's a smaller item, even a roof rack, we might be able, but please keep in mind the rates might be a bit high. Guana Equipment Wanaka 55" Roof Top Tent Setup With XL Annex, Tuff Stuff Ranger Overland 3 Person Roof Top Tent & Annex, Smittybilt Overlander Roof Top Tent - 2-3 Person Capacity, ARB Series III Simpson Roof Top Tent & Annex - 2-3 Person Capacity, Guana Equipment Nosara 55" Person Roof Top Tent Setup - 3 Person, No more than 30 days have gone by since you received it, Product must be unused, and in the original package, We need to get pictures beforehand, to approve the return, We will give you a Return Merchant Authorization number (RMA). If you want financing with PayPal, then you must select to checkout with PayPal, and choose the option to get financing WITH THEM. As shown on the steps above, you will choose Bread as checkout option, then click on "Complete Order". If a package shipped ground it'll be dropped off at your front door. It'll let you know in detail how to inspect a package before signing it off. Looks like not all the items in your cart are at this location. Sorry, but I hope this helps! }); We will also send you a monthly email that details your balance and other account activity. Get a copy or take a picture of the signed delivery receipt that shows the freight loss or damage notation. We need 5 business days after receiving the returned item to inspect it, then a refund will be issued, and it will take from 3 to 5 business days for your bank to issue the refund to your account. If it's an item that ships freight (such as a roof top tent), that's a no. On top of that, we may charge you a restocking fee, which is generally of 20%. In stores, provide the email address attached to your account to learn your balance and apply to your purchase. If you want to get financing from Pay Tomorrow, choose them at checkout. Sorry gift givers. wcTopic.subscribe("ShoppingList_Changed", function(serviceResponse) { Email us so we can get you a quote and offer you the best option for you! If you ordered a roof top tent, a trailer, a drawer kit, a cargo carrier or an oversized rack, then you will need to sign off the item, or refuse it before you can have it. Tentsile does now offer Trillium roof kits; unfortunately, we do not carry them at this time, but hopefully we will soon! Normally we don't. The Tentsile Trillium Hammock is a three person hammock for resting alone or with two friends high in the trees. We really, really don't want to that to happen, so please opt-in or we'll feel terrible. This item has been successfully added to your list. Send you a link to try and get financing with Klarna, another financing partner we have. Note: The Vista roof cannot be fully sealed and is therefore not suitable for extreme weather or very heavy rain. una tent tree $700 OFF IKAMPER!! All information collected and used to facilitate the Moosejaw Rewards program is directly related to the program's ability to provide value to the customer. We don't accept returns on items made on order, such as rock sliders, bumpers, or any CBI and Gobi product. An order is considered shipped the moment we send you an email with the tracking number. a police report at your local precinct, it usually takes only 15 minutes, and it'll make sure we have evidence of a missing or stolen package, so we can win the claim against the carrier. We can ship to Canada, but it's an expensive thing to do. Read the terms and conditions of the service HERE. Every so often, we'll have special offers where you can earn bonus MJ$, like an additional 10%, 20% or 40% back. Tentsile Tents Vista Roof Kit has been discontinued by Tentsile Tents and is no longer available. If you have any additional questions regarding this tent, please call us at: +18442003979, write to us in the chat box below, or email us at support@offroadtents.com. Some of them, such as trailers, can only be shipped to a freight center given hoe big they are, and you will have to go pick them up there. We already offer you NO TAX on all states except Wyoming, plus we offer Free Shipping onall orders above $300, except trailers. If theorder has already shippedandthecustomer still wants to cancel it, there will be a20% restocking fee plus the cost of shipping the item back to the warehouse it shipped from. In some cases yes. Expedited shipping may also be impacted by stock levels and what warehouse the shipment originates. This is the perfect hammock to hang below your Tentsile Tree Tent,add 3 more sleeping spaces to your tree camp, expand space for extra gear, provide bed for dogs, wet stuff and much more. Trees don't grow perfectly spaced to set something like this up very many places. We want to make extra-sure you realize that you've added a special order item to your cart. All users must accept these terms and conditions and create an account with Moosejaw to opt-in to the program and earn, accrue, retain and redeem Moosejaw Reward Dollars (MJ$). Existing program members prior to that date must still formally opt-in and accept the terms and conditions to continue to retain, earn and redeem MJ$. You will have to note to the driver you are refusing it for clear and noticeable damages, and we will replace it immediately. They think it's great! Hi Rich, good question! How do I return it? We have three financing options: You will be able to check if you're eligible for financing at the product page, no need to go to checkout. An idea that 10 years ago sounded completely ridiculous, now is a reality and its even more awesome than everyone imagined. For the sake of making it all easier, we'll break this down into sections: Let's begin with the first of thesetopics. Click OK to extend your time for an additional 0 minutes. May have to purchase the Stingray for that. ShipTectionis a Shipping Insurance and Protection Service that you can purchase at checkout to protect your order from: Thanks to their service you can file a claim for a refund due to a damage or a lost or stolen order. Ship Date" is the date we expect items to leave our warehouse so add your chosen shipping speed to see when it will show up at your door. Still, if you can't find what you're looking for in here, send us an email at: info@offroadtents.com or even better, call us at: 844-200-3979. All items we sell are eligible with the exception of gift cards or other items specifically noted. Get FREE 4-6 Day Ground Shipping on all bike accessory orders over $49.00. Big tears, dents or signs of clear mistreating the packages shouldn't be accepted (Refer to Images 1 & 2 above for reference). Small tears to the boxes can happen and might not compromise the tent or package, meaning you can accept small tears that don't show clear damage, and are a simple result of being moved around by a few people and trucks. If the order ships freight you will need to sign for it. Simply, as shown on the image below, click next or below the product image where it says: "As low as". Enter your order number and email address below. Imagine being able to hang with two more people in the same hammock! From brand to brand shipping times may vary. We will send you a confirmation email once the refund has been made form our end. Other items that ship air or ground, will not require your signature, and will be left at your door. If you can see the box IS damaged, please contact us immediately at: info@offroadtents.com or call us at 844-200-3979. We have quite a few different payment options: Absolutely. For more information on shipping times, fees and such, please CLICK HERE and scroll down to the "Shipping" section. Be the first to ask a question about this. }); Simple, it's very expensive to ship there, sometimes it costs us even over $1000. "Discounted items" includes items on sale or discounted via coupon code or use of MJ$. WELCOME TO YOUR PREMIUM OVERLANDING GEAR STORE! At Off Road Tents we have the goal to make sure youare as satisfied as you can with your order. That means, the ground shipping UPS or FedEx trucks you see around, they're not really able to carry a roof top tent. If you're approved for financing, it depends on the options either Bread, PayPal or Klarna gave you. Bought this for my sons birthday. Its not very difficult to setup and it feels well made. Email us at: info@offroadtents.com or call us at 844-200-3979. For more information on ShipTection, click HERE. I bought this for my grandchildren. Hammock, Product SKU You probably would've looked amazing with it too. Check the spam folder in case the email goes there. If you have a carrier or some company you know, please email us, send us the information and we will gladly change the shipping fee to charge you as little as we can! If any of the product(s) appear to be damaged or crushed do not accept delivery. If you used the MJ$ and your balance is less than deduction, then your refund is reduced by the difference. Most of the products in our store ship free, if they are above $300. When it comes to freight, we'll also use other carriers such as SAIA, ABF, Pilot Freight and such. Once your order is signed for at the delivery point, the package becomes your property and thus, our liability ends as far as shipping damage is concerned. We will check and make sure it shows as delivered and that it's not a problem from the carrier's website. After 30 days we won't accept any returns. An order is considered shipped the moment we send you an email or sms with the tracking information. Please read VERY carefully the product description, as well as the lead time email we send you, or ask our team, we will be happy to clarify any doubt regarding the lead time to receive your product. We can try, but normally the cost of re-routing the package is quite expensive and not worth it. We do make exceptions different times of the year, so be on the lookout! Free Shipping Red flags are BIG punctures or any sign of forklift damage or clear negligence by the carrier. We already insure your shipments for free. So sorry, but only 4 items are allowed for comparison, so we're comparing the first 4. Get Up to 40% Off Summer Styles from Top Outdoor Brands. I bought this , so my wife and I could lay around our camp site and be off the ground. Plus, the items are way too heavy to ship by air. We do have some similar items available right now though. Remember to always read the instruction manual before use :). Please readfirstHow To Handle Your Order, so you know how to deal with a damaged shipment or package. Shipping Insurance with ShipTection, can be a good idea to quickly solve damaged product issues. Sometimes Bread or Pay Tomorrow won't approve you. MJ$ expire two years after earning and are redeemed on a first-in, first out basis (in other words, we always use your oldest MJ$ that are closest to expiration). For a more detailed view of lead times, view our full Shipping & Returns Policy. As a result, this eats a lot of our margins, and we cannot really offer as many discounts as we'd like to. Sorry, this product is only available in select stores, Sorry, this product is not available for store pickup, Sorry, this product is not available for ship to store. What would your grandmother say about that? Depends on the item. Only wish they made a bug mesh to keep the black flies off. I enjoy laying back in it too. You may choose to leave the Moosejaw Rewards program at any time by logging in and clicking on the Opt out Rewards Program link within the My Account Summary page, Email, calling 877-MOOSEJAW (877-666-7352) or in-store with help from our employees. After that, lead times can vary depending on your location and where it ships from. What should I do? Sorry about that! Why? We ship from different warehousesaround the country, so it will depend on the item or your location where you should send it to. The program is FREE to join and membership is ongoing until or unless the user requests to be removed or is removed due to abuse of the program. We offer some customized orders, or items made on order, for example: bumpers and rock sliders. Once signed in, you will see your available MJ$ and maximum that can be redeemed in the payment section of the checkout process. The center hatch can be left open or closed and used for entering or just climb aboard from the sides. I've checked out as a Guest on Moosejaw.com. The Trillium Roof Kit comes complete with 3 poles and a rain fly of your choice. If you choose PayPal, then once you're checking out through the PayPal portal, it'll give you the option to get financed by them. The third thing to do is to file. Before you send it back, you need approval from us, and we will also give you a Return Authorization Number (RMA) for you to label the package with. Some of our products are made on order and have lead times that go from 4 to 32 weeks until they are delivered once the order is placed. For more information, READ HERE. However, you will not start getting charged until the item SHIPS, or 30 days have gone by. We will then see what order number it was and we will help you handle it! If you send an item back to exchange it, it can take up to 30 days for you to get it back if the item is in stock. On top of that, there are certain brands that by contract, we cannot offer any discounts on. Summer Clearance is good only on in stock items. It then takes us from 2 to 4 business days to get it out the door (please be patient as some of these items are big and bulky and require special boxing and shipment). Why? However, there are some cases with items such as trailers, rock sliders and a few tents where we will charge a flat fee.To look at the shipping fees, CLICK HERE and scroll down to the "Shipping" section. Full-priced items earn 10% back while discounted items earn 2.5%. You can also call the carrier's phone number on their website, they can also locate your package with the tracking number we provided. As to items from brands such as CBI and Gobi, these are also made on order, so, once again, sales are final and no returns are accepted. Deal cannot be applied to prior purchases or with other promotions. 5. }. Make sure you email us to: info@offroadtents.com in case you need to expedite an order! If you order a Gobi rack, the cancellation fee will be of $550. It's not realistic to take this backpacking it takes up far too much space and weighs too much but great for day hikes and car camping. close. If you want to change the address, please email us to info@offroadtents.com IMMEDIATELY, and if you can call us to 844-200-3979 even better. Great service and fast shipping too. All around great purchase worth the price! The floor dimensions are 13.5 x 13.5 x 13.5ft or 75ft². shoppingListJSPDP = new ShoppingListJS({ For any additional Tentsile products, click here. Customers rate us 4.7/5 based on 648 reviews. To help us win the claim, take as many pictures as you can and be PATIENT. In order for you to return an item these criteria must be met: If the item has a manufacturing defect, it's covered by warranty, or was refused by you when delivered, we do accept returns, free of charge, andwe will take care of it. Hiya! So, although not necessary, we recommend it. After you fill it out, Bread will tell you if you're approved, as well as letting you know what the options are!

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