Don't hesitate to send us a message anytime if you need assistance. Return & Refund Policies in Rhode Island must be conspicuously posted as a sign or poster at the cash register or store entrance. Awesome brand, amazing quality if swimsuits, and wonderful representatives! This is how Apple handles these requests, explaining that it reserves the right to refuse a refund request if there's any evidence of fraud: You may also want to take these matters on a case-by-case basis and state that in a Return & Refund Policy or in your Terms & Conditions agreement. Just follow these steps: Enter an email address where you'd like to receive your Return and Refund Policy and click "Generate.". Total scam! These bathing suits are the only ones I want to wear all summer! Customer service was fast (via email mainly). Were so happy you loved the quality of our swimwear and your exchange process went smoothly. Thanks again and have a Bright day! Anna was so helpful by informing me of my options and contacting me quickly. What I love about this brand is that we're creating pieces that are worn over and over. Dyers has a standard 30 day timeframe for returns, but also notes that some items are not returnable at all, while others have only a 10 day window: Larger retailers that trade in many products may assign a timeframe for each class of product. Likewise, if returns are not authorized on particular merchandise, like medical items, that must also be displayed. A Return & Refund Policy with the elements above is not as helpful for these products. :)Elsa x, Bright Swimwear is a fantastic brand with great customer service and bikinis. Each law has guidelines on making this happen. If you're on the fence about them, trust me, BUY THE SUIT! For example, if a retailer only authorizes exchanges but not refunds, that would need to be displayed. Disclaimer: Legal information is not legal advice, read the disclaimer. Swimwear that would be loved for seasons to come. All copyright featured or displayed on the website is owned by us. A nod to nostalgia with a contemporary twist, each range is crafted from luxe fabrics and vintage-inspired minimalism in effortlessly elegant silhouettes. Retailers are not obligated to provide a refund without proof of purchase. Other than this notice requirement, there is no law requiring retailers to offer refunds or replacement merchandise. Sign up and receive 10% off your first purchase, Bright Swimwear offers a one of a kind free. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify our trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the website, without our prior written consent. I would recommend going elsewhere, Hello Caroline,Im sorry to hear that. U.S. state laws do not require a Return & Refund Policy either but under certain circumstances, you will need to post this policy conspicuously in your storefront or through your ecommerce website. We do not recommend any products or services advertised on those websites. Hello Emily,Thank you for the kind words! Will surely relay this to our Anna!Wed love to continue providing great service to awesome customers like you. The Bali top has small coverage so perhaps you can choose a Maria top or the any string type top. Our policy does not permit any returns. The top I originally ordered was out of stock, but the customer support employee, Anna J, told me I could exchange when it restocks. Don't hesitate to send us a message anytime if you need assistance. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. exchange policy where we at Bright pride ourselves with the Brightest bikinis on earth, which we, of course, want to make sure the pieces you receive will fit perfectly. Retailers in Ohio are not required to have a Return & Refund Policy. This can help a lot with customer expectations and feeling like you aren't just trying to keep their money with no explanation: Limiting returns to a timeframe protects your business interests. :)Elsa x, Such an amazing brand! For purposes of these terms, the use of any such material on any other website or networked computer environment is prohibited. In these terms and conditions, the expressions "we", "us" and "our" are a reference to 'BRIGHT SWIMWEAR'. Dyers charges a restocking/handling fee of up to 15% on returns of items purchased during free shipping promotions or sold with reduced flat rate shipping costs. All applicable customs fees, taxes and duties are the sole responsibility of the customer and will not be refunded by Ashanti Swimwear. Any store credit must be valid for at least 2 years. Without limiting the foregoing, you may not without our written permission on sell information obtained from this website. Hello JSim,Thank you for reaching out and providing us with valuable feedback! Plus, the suits are top notch quality for half the price of other brands! Also, you may have customers who use software, play video games, and treat your Return Policy as a free exchange. I made an exchange to change sizes and as they were out of stock, I could change designs also, and not only did they make my exchange, they let me keep the piece I already had as a gift and to reduce their carbon emissions. Just like their name, the fabric and prints are bright, bold, and are such a lovely quality as well! You agree to indemnify us and our respective officers, employees and agents against all actions, claims and demands which may be instituted against us arising out of your failure to comply with these terms and conditions. You won't be disappointed. These only apply if no Return Policy is provided, so if you place your timeframes in a conspicuous place on your website, you can set them to any limits you consider reasonable. Our disclaimer will nevertheless survive any such termination. Conditions may depend on type of merchandise. Please note sale items are final sale and are NOT eligible for return. If the Return & Refund Policy is not displayed or the retailer does not have a Return & Refund Policy, the buyer is entitled to a refund in the amount of the purchase price. It must also be in the original packaging. Shipping costs are non-refundable. Stress free exchange process and great company. My swimsuits took about 3 weeks to arrive in the U.S., and they were absolutely worth the wait! Former civil litigation attorney. Thank you Bright Swim <3, Hello Anna,Thank you so much for this amazing review! Will relay this to Anna and the rest of the customer support team. We do not represent or warrant that the information and/or facilities contained in the website are accurate, complete or current, or that the website will be uninterrupted or error free, or that any defects in the website will be corrected or that the website or the server that makes the website available are free of viruses or any other harmful components. However, if a retailer has this policy, it must post it or it is not enforceable. :)Elsa x, I received a top that was too small on me. Their customer service is so helpful, just did an exchange with Anna and she made the process seamless and easy. The policy must contain certain specific information such as whether refunds will be given for items without a proof of purchase, products returned after a particular period of time, and products sold "as is" or on sale. To be eligible for an exchange, your item must be unused and in the same condition that you received it. We reserve the right to alter and change these terms and conditions occasionally. Wed love to continue providing great service to awesome customers like you. Please let us know if we can help you with anything further. Anna helped me exchange out all the pieces for a new size and was incredibly helpful and very fast with her replies and setting up my new order. Done! "Elite Plus" or "Totaltech" memberships: As mentioned, there are no federal laws controlling timeframes. The following list includes fourteen states with laws affecting Return & Refund Policies and their requirements. Hello Daf,Thank you so much for this awesome review! Receive an EXTRA 10% OFF your first order when you sign up. Maria Johansson, Bright's Head Designer & Creative Director The right to cancel a transaction is only available with door-to-door sales for more than $25, campground memberships, and fitness centers. However, I never asked about sizing and I am normally a small but found right away when trying on pieces I shouldve sized up to a medium. Have a Bright day! Except as authorised under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on the website. We may use cookies in delivering the website to you. Cutest and softest swim & a great company made up of sweet humans that are mindful of their environmental impact. New Jersey retailers must post their Return & Refund Policy conspicuously. If you return a wifi device and don't remember to cancel the contract for the service, you are responsible for the charges on the service still. Accordingly, any information which you transmit to us is transmitted at your own risk. Merchandise marked "as-is" or "final sale" also fall under these exceptions. Were so happy you loved the swimwear and your exchange process went smoothly. The information provided on this site is not legal advice, does not constitute a lawyer referral service, and no attorney-client or confidential relationship is or will be formed by use of the site. free worldwide shipping & free exchanges on all orders. Furthermore, you must not undertake any activity which will place an unreasonable burden on our systems. Last updated on 01 July 2022 by Jocelyn Mackie (Former civil litigation attorney. Retailers in Hawaii can have one of four different return policies: The retailer must conspicuously post its policy. Returns will be refunded as store credit. If it's just one fee, like a restocking or processing fee, make it stand out with a star or bold print. Until then, were here if you need anything. If the display of the policy is necessary, the Return & Refund Policy must state: Exceptions to this policy include perishable items, merchandise marked "as is," goods damaged after purchase, customized goods that meet specifications, merchandise without its original packaging, and exchanges that cannot be made due to public health reasons. shop now You are authorised to print a copy of any information contained on this website for your personal use, unless such printing is expressly prohibited. However, if you decide to cancel your order before despatch send us an email at [emailprotected] We will notify you of the approval or rejection of your refund. Hopefully, we can resolve this matter as soon as possible.We are grateful for taking the time out of your day to leave us a review. From easy Sundays by the sea to nights exploring the wearers favorite summer city, Brightss dreamy One Pieces & Bikinis separates were made for making memories in. In addition, some orders may experience customs delays.Refunds (if applicable)We do not offer any refunds. Bright Swimwear is truly an amazing company. I originally was sent the wrong bottoms and they were a bit too cheeky for me. :)Elsa x. You can see this in the Table of Contents section of the policy: Amazon also incorporates the Return & Refund Policy in its "Conditions of Use" agreement. We will not cover the shipping costs when an item is being returned. We will be launching new prints and styles real soon!Elsa x. Hello Lilly,Thank you for taking time out of your day to leave us this super kind review! The quality of the bathing suits are great and the customer service from the Bright Swimwear team is excellent! We do not transfer title to the Software to you. Maria started Bright Swimwear with a clear vision: to provide high-quality swimwear you feel good about, as well as being the comfiest swimwear you will ever own. That keeps you in compliance with state laws but it also enhances goodwill among your customers. Most online Return & Refund Policies contain these provisions. Changes to the terms and conditions will be effective immediately upon publication on this website. Unless we agree otherwise in writing, you are provided with access to this website only for your personal use. :)Elsa x. I love the quality of the suites and the patterns are to die for. All of our trademarks, service marks and trade names used herein (including but not limited to the words marked "BRIGHT"are our trademarks or registered trademarks, unless stated otherwise. They are the best of both worlds, super nice, with great communication along with great quality products. They responded within 24 hours of my exchange request, shipped me a different size almost immediately upon my request and told me to keep the piece I was planning on exchanging. If store credit is offered and a customer can't find a suitable substitute to use the credit on within 30 days, the customer can get a cash refund unless there was a conspicuous notice stating that credit cannot be converted into cash. If the Return & Refund Policy is not posted or fails this standard, the retailer must accept all returns and issue full refunds. Not only does it note this, but it also goes a bit into why this is the case. Privacy Policy The law in Florida only concerns retailers who will not issue refunds. :)Elsa x. Without a posted Refund Policy, retailers in Ohio must accept returns and issue refunds. The customer service was excellent. Our Best Seller Baobab Balance Oil is back in stock! If a retailer from New York does not provide a Return & Refund Policy, then the retailer is required to accept returns and issue refunds for all merchandise submitted within 30 days of purchase. We will share this with the customer support team to let them know to keep up the amazing work. This is especially true if all sales are considered final and goods are not returnable. I have never had a better experience contacting a customer service rep! Quality of products is great. The use of our trademarks on any other website or network computer environment, for example the storage or reproduction of (a part of) the website in any external internet website or the creation of links, hypertext, links or deep links between the website and any other internet website, is prohibited without our express written consent. If ever you need any assistance just message us anytime. I would definitely buy from here again :), Hello Haley,Thank you for the awesome review! Others are primarily focused on assuring consumers see the policy on a website or in a store. Please note sale items are final sale and are NOT eligible for return. These were supposed to be a birthday present from my friends so thank you for wasting my time and money. The terms and conditions set out below are to be applied to the use of this website. Sold and fulfilled by FastSpring - an authorized reseller. Your use of the website is at your own risk. - Limited to one exchange per customer.- Orders with 25% discountand aboveare consideredFINAL SALEand are NOT eligible for an exchange.- Orders withsaleitems are considered FINAL SALE and are NOT eligible for an exchange.- You can only request for an exchange in your order up to 30 days after the delivery date. Bright Swimwear offers a one of a kind free exchange policy where we at Bright pride ourselves with the Brightest bikinis on earth, which we, of course, want to make sure the pieces you receive will fit perfectly. The suits feel pretty nice making this a great purchase for the start of summer, Hello Rees,It was our pleasure assisting you! Retailers also often provide this policy in hard copy with shipments. :)Elsa x. Hello Sydney,Thank you for the kind words! This is how thredUP presents its policy on returns in the Terms of Use agreement: This is the summarized support version of its Return & Refund Policy: Even without a U.S. federal law, you still need to be cautious when it comes to your Return and Refund Policy and practices. Digital products offer challenges. Putting the Return & Refund Policy on the receipt is not considered adequate because customers only see it after completing the purchase. This is a brief mention that includes a link to the Return & Refund Policy: Smaller retailers also take this approach. I asked for a refund as obviously these can't not be worn and they are refusing to give me a refund as I use a 10% discount code on my order which may I add, they gave me when going onto the website to sign up to the news letter. Virginia code requires businesses to conspicuously post its policy or customers can return items within 20 days of purchase. A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website's computer and stored on your computer's hard drive. :)Elsa x, Amazinggg. Anna from customer service was extremely nice and helpful with guiding me through the exchange process and now Ive got 2 new bottoms on the way that hopefully fit my liking better. Except as may be otherwise indicated in specific areas within the website, you are authorised to view, play, print and download documents, audio and video found on the website for personal, informational, and non-commercial purposes only. Massachusetts retailers must disclose their refund, return or exchange policy before finishing a transaction with a buyer. Love love love this brand. Great experience purchasing from Bright Swimwear. I ordered two bikinis and accidentally ordered the wrong size in the top (size small) I email Anna and she was great and exchanged them for a large. Sign up and receive 10% off your first purchase. We make no warranties or representations about the accuracy or suitability of the information or links provided on this website, including information provided by third parties. Just send us a message anytime if you need any assistance! Material is soft and colors so vibrant. Your continued use of the website following such publication will represent an agreement by you to be bound by the terms and conditions as amended. There's a sense of nostalgia in our pieces that I think will always be relevant" Since customers do not like surprises on costs, make these conspicuous in your Return & Refund Policy. Access to this website may be terminated at any time by us without notice. Issuing returns and refunds is at your store discretion. Will definitely purchase more, Stress free exchange process and cute suits. Most retailers provide the Return & Refund Policy online in FAQ format and in the Terms & Conditions agreement itself. Taxes and DutiesOrders from some countries may be subject to local customs and duties fees upon arrival. Second of all, Ive never experienced such great costumer service. I emailed the company wanting to make an exchange for sizing purposes, and, not only did they accommodate my request, they actually let me keep the pieces I already had as a gift and to reduce their carbon footprint. Here's an overview of the laws affecting your Return & Refund Policy in the U.S. and good practices for allowing returns, refunds, and exchanges for merchandise. It was our pleasure assisting you! Were so happy your exchange process went smoothly. Thanks again and have a Bright day! Were so happy you loved the quality of our swimwear and your exchange process went smoothly. You must not misuse our system or this website. Bright Swimwear is a Swedish swimwear brand dreamt up by Stockholm native Maria Johansson. This article is not a substitute for professional legal advice. You can avoid these scenarios with timeframes. Wardrobe fraud, the practice of buying clothes, wearing them, and then returning them while claiming they were never worn, is one danger. It must also be in the original packaging. Have a Bright day! Without a Return & Refund Policy, retailers in Massachusetts must accept all returns submitted within a reasonable period after purchase. Have a Bright day! Have a Bright day! This website and its content are provided 'as is' and except to the extent required by law, without any warranties of any kind, whether express or implied, including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement, to the fullest extent permitted by law. While no state laws truly require a Return & Refund Policy, there are circumstances where you need to make your Return & Refund Policy conspicuous at your storefront and on your website. Best Buy notes that the method of refund will be in the same method the payment was originally made, in most cases. There is no material product to verify a return and issuing refunds without investigation can lead to abuse. Just send us a message anytime if your need any assistance!Thanks again and have a Bright day! Answer some questions about your business practices. The bottoms I ordered were a little too cheeky for my liking, so I decided to exchange them for a larger size. It was our pleasure assisting you! However these are still way too small- more like a child's top. Best Buy has a "Special Considerations" clause in its Return and Exchange Policy that discusses conditions of return on a number of different categories of merchandise: For example, items that come with accessories and packaging must be returned with both or the return may be denied or have a fee deducted. At Bright Swimwear customer happiness is what makes our business thrive, and we work day in & day out to improve our service and swimwear. :)Oh by the way! Returns & Refunds Policies in the state of Illinois are up to retailers and the law makes no requirements for these policies. My colleague provided an option for an exchange, but if you still want to proceed with the return just respond to the email. This is normally done with a conspicuous sign. Great company, great swimwear! I was so disappointed and reached out to customer service team in hopes of doing an exchange. . At Step 2, add information about your website/app and business. A couple of days later a different top was restocked that I liked more and she processed the exchange for me right away! Wed love to continue providing great service to awesome customers like you. Connecticut law allows retailers to set their own Return & Refund Policy terms. Specifically, you must not hack into, circumvent security or otherwise disrupt the operation of our website. A Return & Refund Policy is a policy that informs customers of the cost, timeframe, and requirements for returning merchandise for a refund or exchange. Were so happy you loved the quality of our swimwear and your exchange process went smoothly! The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. If a Refund Policy is not conspicuously posted, the business must offer a refund for any goods returned within 60 days of purchase. You will not remove any copyright, trademark or other proprietary notices from material found on the website. Ordersshipped via UPS express shipping may incur import fees.Import duties and taxes are not included in the item price or shipping cost. 2022 Trustpilot, Inc. All rights reserved. Will surely relay this to Anna and the rest of the customer support team. Content legal strategist at TermsFeed. Have a Bright day! Please check your order before payment as our sizing is completely accurate. If a refund request is rare and the possibility of technical failure is likely, it's likely the company issues the refund. We dont guarantee that we will receive your returned item. Will relay this to Anna and the rest of the customer support team. We will not cover the shipping costs when an item is being returned. You'll be able to instantly access and download your new Return and Refund Policy. Hello Ashlie,Thank you so much for this awesome review! Were so happy you loved your experience and your exchange went really smoothly! These charges are your responsibility and will be collected from you by the carrier. Stores can refuse returns if it is specifically stated in the policy. By using this website, you agree to be bound by these terms and conditions. We reserve the right to suspend or withdraw the whole or any part of the website at any time without notice and without incurring any liability. If you need to exchange it for the same item, send us an email at [emailprotected] and we will assist you further.You will be responsible for paying for your own shipping costs for returning your item. Return conditions are easy to set in your Return & Refund Policy if you only sell one type of merchandise. If a return doesn't have a proof of purchase, state sales taxes and fees may not be reimbursed. Some of them are limited to the cancellation of transactions, like hotel or campsite reservations and digital products. We only replace items if they are defective or damaged on arrival which should not happen as all items are quality checked before shipping. A common condition for a successful return is the item still having its original packaging or tags. Impossible to get a refund from these guys. Swimsuits are gorgeous and they fit exactly as shown in the pictures. Poor customer service and impossible to get a refund, Wonderful brand!! I believe we just had a miscommunication with the exchange of emails last week.We responded to your message last July 19, but received no response until now. 6 out of 5 stars! I loved my swimsuit so much I am ordering another set! Hello Erin,Thank you for this amazing review! Sign up and receive 10% off your first purchase. Unfortunately we cant offer you a refund or exchange. You use the information and links at your own risk. Sale items include items purchased with a discount of 10% or more are NOT eligible for return. Regarding the sign up to our newsletter, you have the option to skip it and proceed to do a regular order.Have you double checked your measurements before proceeding with the purchase? Terms of Use. Have a Bright day! It also lists some specifics, such as what happens if a person paid more than $800 in cash or more than $250 by check, and how gift card balance refunds will be issued: You can also offer a replacement for damaged items along with or instead of a refund. They also gave me a complimentary gift of keeping the original tops as a way to cut down on pollution! If you do not agree to be bound by these terms and conditions, you may not use this website. Please let us know if we can help you with anything further. No laws prevent you from doing that. This can vary based on circumstances. Have a Bright day! Rather than maintain a full policy, companies dealing with digital products often issue refunds on a case-by-case basis. California law addresses terms for a Return & Refund Policy that may not be expected by a consumer. While the U.S. does not have federal laws affecting returns and refunds, it's still a good idea to have a Return & Refund Policy. Companies can ask for reviews via automatic invitations. It is your responsibility to be aware of these terms and conditions as they may be altered. Even without uniform, specific legal requirements at the state or federal level regarding Return & Refund Policy provisions in the U.S., you still want this to be a clear agreement between you and your customers. The bottoms that I got were a little small, so maybe size up for those, but the exchange process was quick and easy and they had a new one sent out to me ASAP! The cost of return includes return shipping paid by the buyer or restocking fees. To be eligible for a return, your item must be unused or unworn and in the same condition that you received it with the tags on. We strongly suggest to choose a different style, probably you have a bigger bust. :)Elsa x, My friends and I all ordered a new bikini for the summer, the prints were all so cute! Until then, were here if you need anything. Rest assured, well work on improving our customer service in order to meet our customers expectations. Thanks Anna for all of your help :), Hello Samantha,Thank you so much for providing us with valuable feedback! Have a Bright day! It's not about seasons and we don't work to trends. Stay safe always!Elsa x, Wonderful brand! The information on the website is for general information purposes only and does not constitute as advice. By using this website, you acknowledge that you have read our privacy policy. :)Elsa x. We do not currently require our users to register in order to access our website, but reserve the right to do so in the future. Free to use, free to download. I highly recommend bright swimwear not only are they cute but the team was a helpful! Connecticut law does not apply to perishable items, plants, custom-made goods, used items, and those that cannot be resold due to state regulations. Hello Sophie,Im sorry to hear you had an unpleasant experience with your recent purchase.As per our store policy, we can only issue a return or a refund if the pieces you have received were faulty or damaged. Anyone can write a Trustpilot review. :)Elsa x, Information provided by various external sources. Bold print, shaded boxes, and other embellishment can make these fees or costs more obvious. We use dedicated people and clever technology to safeguard our platform. Would 100% recommend Bright Swimwear! Have a Bright day! We undertake to comply with the terms of our privacy policy, which is provided on this website. The only requirement is that they display the policy in a conspicuous place. We have no control over their individual content and make no representations or warranties as to any of the information appearing in relation to any linked websites. Were so happy you loved your experience! If you deal with several types, consider their elements thoroughly so any conditions or timeframes you place on your customers are reasonable. close, 12% of each Ashanti Self-Care purchase supports vulnerable women & children in Ghana powered by Ashanti Akoma.

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