If they ever respond. Finally I emailed again requesting a full refund with no response. A 3-minute extension occurs on any lot on which a bid is entered with less than 3 minutes remaining on that lot. I lost an auction but they contacted me afterwards to say I won. This ring fit the bill. They also charge you an extreme amount for shipping. Beware, you are not getting a bargain. By my calculations they have ripped off an extremely large amount of monies from consumers. Sold for HK$4,300,000 inc. premium, Jean Ghika is Bonhams Global Director of Jewelry. so far i am the top bidder. Shipping takes over 2 months. As a matter of policy, BBB does not endorse any product, service or business. They were unable to provide me with a delivery update. Watches (Lots 501 - 586), Jewellery (Lots 587 - 760), Pens (Lots 761 - 772) and Handbags (Lots 773 - 875), artist jewellery from the Crawford Collection. JewelryRoom ranks 80th among Gold sites. On web sites it states delivery within 2weeks of items ordered. She offers valuations across the wider Midlands area and also travels to the Leeds office for valuation events. During that time, she increased the number of sales, wide, Director of Jewellery/Head of Jewellery, Asia, Stewart Young is Bonhams Director of Jewellery and Head of Jewellery, Asia. It takes 3 to 4 months for items to start arriving usually incomplete orders. This wildly popular HPD auction includes an authentic Rolex Explorer men's watch, gold Hawaiian heirloom jewelry, Ming's bracelets, diamonds, Tahitian pearls, jade, sterling silver, Tiffany, Louis Vuitton, pocket watches, Sacagawea dollars & vintage coins, military medals, hundreds of rings & chains. Katie Smith is Junior Specialist for Jewelry at Bonhams Knightsbridge in London. But they definitely procrastinate when it comes to sending your items. Sold for US$367,500 inc. premium, A natural pearl and diamond drop pendant. With offices and representatives in nearly 50 locations, Bonhams gives buyers and sellers access to a global network of collectors, to achieve the highest price and level of customer satisfaction possible. All Auctions starting at $1 and No Reserve Prices. If you get tired of waiting ask for a refund. 3 Necklaces, Bracelet, 8 Rings Misc Sizes, Charms, etc, Gold 10K Ring 3.01g & Multiple Pair Earrings: Crosses, Chandelier, Oriental Design, etc, Multiple Jewelry Items: Approx. Products used:Jewellery. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We regularly collaborate with other Bonhams departments - from Designer Handbags and Watches to Contemporary Art - to cross-market items to new buyers. I'm really pissed about it An impressive fancy-coloured diamond two-stone pendant. A package was shipped out and tracking numbers provided. The color of the main stone is also not the same color I expected. Disgusted by them! How can i complain ! Either jewelry to be resent with proper paperwork to pass customs or a refund. Together, we can help protect our team in line with the latest advice from HM government. After waiting for 8 weeks for the wrong ring to arrive, they now have mucked me about for the last 2 weeks trying to sort it out. I paid for an empty opened unsealed package with no products. Invoice number: 120432. On web site status shows( items that I did not receive were at another facility that requires transportation) After about 4week I contacted jewelry to get status of undelivered items.they informed me to just wait. Please login to view your Split Pay options. Bought a ring, a year later and still great. Together weve been entertained and inspired by the world of gemstones and jewellery and made many friends along the way. Shipping can take up to 8 weeks. My ring that took over 2 months to arrive, cost 260 but with shipping it was 310. Sadly, you only realise your mistake of purchasing from them, after the transaction has been made and your cheap pieces reach your shores and start to peep off. They say 2-6 weeks to ship your items I am now going on to week nine and still nothing has shipped. I went to their web site and noticed a remark that said "customer issued refund so do not mail additional items" This is a lie.a refund hasn't been Issued.and they will not respond to me nor to paypal. are the items this place sells actually real? Only way other people have done it was by reporting them to the Better Business Bureau. When I was wearing it, the stone is not centered on my chest. I love it. Thx in advance. Legal action is being prepared. I did actually receive a partial shipment within 3 wks totaling $1`21.00 total paid. I won an auction for a 1.06 caret blue diamonds ring and was sent one less than half that size. We champion wearable art and works by 'artist jewellers' - from Andrew Grima, John Donald and David Thomas in the UK to Art Smith, Betty Cook and William Spratling in the US. Tip for consumers:Don't get scammed like I did. I totally stopped purchasing from this site. Then they say if I must return it I have to pay the 35 $ shipping! This business is a scammer. Based in London, she oversees all jewelry auctions in the UK, Europe, America, Hong Kong and Australia. Items not as described. These site is bulsheet! Kelly holds a Graduate Gemo. I work with heavy tools and this ring only had a few scratches. If you haven't received it by now. This is a scam I purchased an item and after nearly a month they still have not sent tracking info. Eleonora D'Ottavi is Head of Jewelry at Bonhams in Rome. I believe I will never buy a piece of jewelry anywhere else again because here I have found the best ring for my fianc. The say you get what you pay for is exactly the slogan this company should have on their webpage. Thank you so much . ComplaintsComplaints for JewelryRoom.comJewelry StoresView Business profile. Date of purchase, 05/25/2021 , date of received 07/25/2021 , item in question is a 10k solid gold rope chain priced at ***** what i received is a 6 dollar silver metal tiny chain ? You will lose your personalisation settings if you close this window. Well guide you through the process. Products used:I've tried to contact customer service, they won't respond to any of my messages. Similar but NOT the exact ring and you can tell its not real, just looks so fake and cheaply made. Totally disgusted by such fraudulent people and organisation. You people are scammer!. l. sinnott. Contact was made again with jewelry room. Really BAD, BAD, service. They will take your order & your payment and you will never hear from them again . No ring. Submit your item online for a free and confidential valuation. This site is a scam. There delivery time is not what they state on their webpage. We thank you for your continued to support and wish you and your loved ones the best of health as you stay safe. Am wondering how long it will be till i get a response on where my product is, I recently bid on a blue topaz and diamond pendent. I waited 5.5 weeks for a delivery. I shouldnt have to do this to grt an approved refund. unfortunately i will be out of town when the bidding ends. Actually, 2. Please give me back my money. for undelivered items. Jewelry room owes me $421.00 . The Better Business Bureau tried to get involved by contacting them and they ignored their messages. All the rings I bought from this site as gold are now tarnished. Error message. Frauds ordered a pair of citrine earrings never received it took my money and ran it was transferred to another store never gave name phone ofstore. Total rip off. We hold over 40 auctions a year across all the key jewellery markets: New York, London, Hong Kong and Los Angeles. I have never seen anything like this. Consumers can file complaints with Better Business Bureau at. Consumers can file complaints with Better Business Bureau at www.bbb.org and with the Federal Trade Commission Consumer Protection at https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc. I enclosed a copy of the invoice & the customer sevice email & mailed with USPS & it was delivered to them on June 29th. Just go in person to a jewlery store or pawn shop. Sold for US$1,244,075 inc. premium, Fine ruby and diamond ring. Anyone getting scammed by jewelryroom.com should do the same don't let it go. If any one has suggestions Im open to them. All Rights Reserved. You win it then diamons test it. If its suitable for sale, a specialist will provide an auction estimate and advise on the next steps for selling. Its bull$#*!. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Prom season is here, and you deserve to look and feel amazing for your big party! Sold for US$1,452,500 inc. premium, A rare and impressive fancy colored diamond and diamond ring, Van Cleef & Arpels. Its like they have a book of standard sayings and thats it. It took a bit of time to receive my first package that probably was my fault over extending my limit(what can a girl say) Jewelryroom.com is really RTOVERSEAS INC. This company will not even answer questions like how long do refunds usually take etc. The auction has ended, bidding is closed. Gemporia uses cookies to give you a great web experience. Kelly Sitek is a Cataloguer for Bonhams Jewelry department in Los Angeles. We use cookies to remember choices you make on functionality and personal features to enhance your experience to our site. Shipping is outrageous. None of the stones have fallen out, it has not tarnished or is bent. I am concerned about the authenticity of this site. BBB Business Profiles may not be reproduced for sales or promotional purposes. It is also of very very pore quality. After searching the company I find others have had the exact same issue. Sold for 2,685,000 inc. premium, A fine fancy pink diamond. I would like a full refund . We will continue to do everything we can to treasure and honour our relationship with you, following 3 key principles: Safety: The safety of our partners is paramount. The customer service section of website just gives an. Its now been 8 weeks & still no refund & no answers. I'm a size 8, and was skeptical if it would fit or not and it fits perfectly. 4 Necklaces, Bracelets, Rings, Pendants, Earrings, etc, Shell & Metal Necklace w/ White and Brown Conch Pendant 19" L, Multiple Jewelry Items: Necklaces, Bracelets, Rings, Pendants, Earrings, etc, Multiple Pair Earrings: Pearl, Bead & Stone, Chandelier, Hoops, etc, Gold 14K Hawaiian Ring w/ Black Enamel Lettering 'Hoopono' (?) Purchase diamond ring got it checked out by a jewelry store it's the real deal Ive heard of fake gold & gems so what seems to good to be true & then theres me. the web site offers express shipping. 25 July 3 August | Hong Kong, Admiralty, 22 30 September | Hong Kong, Admiralty. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Don't bother to complain they don't respond. I don't take it off when doing dishes or showering. Not worth it. Don't get scammed like I did. Get a free auction estimate by submitting your item online or contacting your local Bonhams. For example, one measure we are exploring is how our help team partners can answer your calls from their home. The owners use multiple aliases as misdirection. Anastasia Chao is Consultant for Bonhams Jewelry in Hong Kong. In unique situation, you may contact us at http://www.jewelryroom.com/helpdesk/ for time extension. Consumers further allege after several weeks they have not received their products, or, the items shipped to them do not replicate the item they bid on. Online auction ends March 18 (starts ending at 6pm in 15-second intervals). It says from Hawaii but it is from Hongkong. She has a particular interest in large wh, Based in Los Angeles, Emily Waterfall is the Director of the Jewelry Department for Bonhams Auction House. The Jewelry Room is wonderful place to buy jewelry. A company with so many financial related complaints from both suppliers and customers should be able to attract new customers to their con. I'm shocked they are still in business. Their "customer service" has given me the run around after my asking for a full refund. 7.38g, Pair 14K 585Gold Hoop Pierced Earrings 1.10g, Qty 2 @ 14K Gold Pendants: Cross w/ Stone & Square Letter "M", 2.08g, Qty 2 @ 14K Gold Earrings w/ Blue Stones & Diamond Accents 4.57g, Carved Green Stone Bangle Bracelet 3" Diameter, Fashions Jewelry Designs 14K Gold w/ Diamond & Blue Stone Accents Bracelet 10.3g, Gold 14K Hawaiian Ring w/ Black Enamel Lettering 'Craig' (? Find out more. Ex: A real 1/2 c diamond is advertised with and up for bids. 2 pairs of earrings that I "won" at $20 a piece $40 total ended up costing about $75 with shipping. and promotions, competitions and more! When I ask how long that will take or ask for a supervisor I get no response. Please enter your email address below, we will send you a notification email when the sale is available to view online. According to my return tracking they received my return on June 29th. Save your money! The "diamonds" if they're real which i doubt are super super tiny. Based in Hong Kong, he works with the wider global jewellery team on promoting all sales in the region. Casio Men's G-Shock Protection Analog Watch - Water & Shock Resistant GA-1100, Casio White Baby-G Unisex Analog Watch - Water & Shock Resistant BA-110GA, Casio Black Rose Baby-G Woman's Digital Watch - Water & Shock Resistant BG-169G, Casio White Baby-G Unisex Analog Watch - Water & Shock Resistant BA-110, Casio Gray Baby-G Unisex Analog Watch - Water & Shock Resistant BA-110GA, Casio White Rose Baby-G Woman's Digital Watch - Water & Shock Resistant BA-110, Qty 5 Watches: Geneva, Casio, Suunto, Pocket Watch, etc, Qty 5 Watches: Fossil, Relic Wet, Acuet Japan, etc, Seiko Quartz Sports Watch w/ Metal Band - Water Resistant 360605, Qty 5 Watches: Collezier, Geneva, Oleg Cassini Swiss, Bulova, Frontier Collection, Accutron Swiss Watch w/ Metal Band - Water Resistant 516912, Maurice Lacroix Swiss Automatic w/ Leather 15 Lezard Veritable Band 52256, Qty 2 Citizen Quartz Watches: 0023378 w/ Leather Band & 4070109 w/ Woven Band, Qty 5 Watches: Airtec, Geneva Elite, Cv Cheval, Standard, Radis, Qty 5 Watches: Timex, Exactly, Collezier, Xanadu, Adolfo, Qty 5 Watches: Timex, Geneva, Jacmor, Fada Industries, etc, Qty 5 Watches: Wrangler, Guess Waterpro, Citizen, Unlisted, etc, Seiko Bell-Matic Waterproof Watch Japan 993949, Qty 5 Watches: Shaarms, Nixon, Accutime, Guess, Armitron, Qty 2 Watches: Men's Seiko Automatic Water Resistant & Bulova Ladies Quartz, Qty 5 Watches: Diamond, Titus, Accutime, Girl Star & Water Resistant, Qty 5 Watches: Timex Pocket Watch w/ Chain 16"L, Diamond, Bulova, Armitron, etc, Qty 4 Watches: 2 Seiko Japan, Anne Klein, etc, Qty 2 Watches: Nixon Leila Hurst Signature Serie & Vellaccio Blue Water Resistant, Movado M Circa Innovation Watch New w/ Tag 0606575, Qty 3 Watches: Titanium Quartz, Casio Illuminator, LED Digital Watch, Multiple Jewelry Items: Approx. I need help getting my refund but I no longer know really where to turn. i bought on the auction ring on 27/12.2019 inv.118208 auction 521837 should be delivered to my address within 2-6 weks ! As for the 2nd question - Yes, we're selling 100% genuine diamond and solid gold jewelry. I have been kicked out from ordering because i refused a ring that i was bidding on because they put my bid up without my permission. On September 17, 2020, Better Business Bureau recognized a pattern of complaints from consumers regarding delivery and customer service issues. If you have any trouble and you need to return good luck. Thinking of selling? https://www.jewelryroom.com/product/4/5-ct-chocolate-diamond-14kt-solid-gold-eternityring/620793/invoice#139971where's my purchase? I have sent multiple messages to their customer service. We aim to provide a friendly, accessible environment in which to buy and sell a select edit of modern and antique jewelry particularly pieces from the Georgian, Victorian, Edwardian, and Art Deco periods and luxury and designer brands. This is now over 2 yrs. Ive sent them proof of return & delivery but they are refusing I am at my wits end & I don't know what to do. The total cost was for over $200.00. Submit your item online for a free auction estimate. They will not give you a definite answer when I asked where was itheir response I will just have to wait. Impossible to receive reply from the vendor. Before joining Bonhams in October 2021, Altha wo, Allison Osborn is a Specialist in the Los Angeles Jewelry Department. Way better than the picture! Ellen Sin is Consultant for Bonhams Jewelry in Hong Kong. I bid on a **** karat diamond ring and what I received was definitely not that. Do not use it. We have stated very clear on each product description if metals are solid gold or gold plated. Since joining Bonhams in 1995 as a porter, , Sara Lodge is a Specialist for Jewellery and Silver at Bonhams' Knowle office. Sometimes they are NOT real gold and if you sell as such YOU'LL be on the hook, Currently won auctions will be held in cart for 48 hours. Just keep it! (46:47) i will not have access to a computer. The Jewelry rooms concept is a good one. And fits like a glove! https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc, International Association of Better Business Bureaus. This business should be SHUT DOWN. They don't hesitate to take their payments. The necklace is pretty and the Swarovski crystal is sparkling. I paid 1268.80$ 3 weeks ago I cannot get any information as to when and where my products are.

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