BlueStar ranges originated in Reading, PA in 1880 from Prizer-Painter Stove Works, a manufacturing company of residential and commercial ranges, hot water heaters, furnaces, and heating stoves. ***** had a technician from Capital on the phone during the installation to ensure the proper installation. How important is design in ensuring the most functional outdoor kitchen space possible and what are the benefits of having an outdoor kitchen space designed by your team of experts? Fit and finish are perfect, performance is unrivaled, and build quality is exemplary. From professional-style engineering, to superior design and craftsmanship, Capital exceeds culinary expectations and redefines the standard of residential cooking. I paid $******- CASH for this range after waiting almost 40 years to own a range this size and am just SICK about the problems and nonresponsiveness to rectify this problem. Either repiar the range with adequate parts and service or replace it with a new one so that we may enjoy our investment of over $******. hbspt.cta._relativeUrls=true;hbspt.cta.load(91694, 'e0d654b4-6d35-4a2a-853f-1e70b1c5a965', {"useNewLoader":"true","region":"na1"}); It seems that every appliance review has nothing but glowing comments about almost every product, yet you read customer reviews and they are almost universally bad. Please respond asap for the repair of the oven, as I have A LOT of company coming and need this to cook!! I really want to be happy with my purchase. International Association of Better Business Bureaus. The Salamander broiler allows you to quickly sear foods. Not fair to waste warranty time when not in possession of appliance. The only number available is for a secondary company named ADCO who procure warranty parts and schedule service appointments. After 7 months of waiting with a variety explanations for the delay the part finally came and the tech returned on September 30th to install the part. He determined the cooling fans had blown and needed to be replaced. In less than too years it started smoking during a cleaning cycle. We offer special consulting services to help with the most detailed kitchen specifications. This year has been a year of transition for me and my family, and weve decided to sell our home, and with it, my beloved Capital Culinarian. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Fast forward to 2020, and the panel has stopped working completely. BBB Business Profiles are subject to change at any time. Well guide you through the process. In search of custom colors, trims, accessories? More oxygen is able to reach the gas flame on an open burner for a higher/hotter temperature. If you want to break away from the stainless steel look, then BlueStar is your best option in terms sheer numbers of choice. Capital was founded by Surjit Kalsi in 2004. Also, the large oven has stopped working several times. Im a huge fan of Alfresco and their lineup of outdoor kitchen appliances, and Ill be talking more about them in a separate article, but from there, the company expanded to become what is now SES brands, after acquiring numerous leaders in the commercial appliance market. The email trail is attached and I am happy to provide additional information if needed. The latest phone, a newer television, the cutting edge fashion trend all provide instantaneous gratification, but their usefullness is short lived, and within a relatively short time period they will all fade away, only to be replaced by a newer, better counterpart. You can configure the cooktop any way you like, 6 burners, 4 burners with a charbroiler / griddle or French top. In other words, despite being a residential kitchen brand, Capital is now backed by a world leading commercial appliance manufacturer, which only strengthenes its position at the top of the professional home range market. Well over 195,000 people have read a Yale Guide. The Capital Culinarian has become unequivocally one of the greatest purchases I have ever made, not just in terms of my kitchen, but of anything Ive bought, period. Many new and exciting products came out of this which have since become industry standards, i.e., the trash chute, dry storage pantry, drawers and bottle openers, just to name a few. Please consider subscribing or adding to the conversation in the comments below. You can also get a French door style which is a pretty cool feature for a Pro range. After several issues, finally took receipt of range in Jan 2019. Within warranty dates. Despite our best intentions, there are few purchases that, to any lasting degree, ever really change our lives for the better. Their big advantages are self-cleaning and a rotisserie. I've had to cancel my Thanksgiving dinner as a result. I was very impressed with the features of the Capital Culinarian. | There are many options with the BlueStar 36 model. We'll attach technical data about this session to help us figure out the issue. We paid $****. It is a Capital Culinarian ******** - Serial #: **************. The first one was replaced on 11/5/14, three months after the brand new stove was first used. ), and has this positively impacted your residential brands? We will look at the companies, the products then compare. I was told by the installers that is how it's designed, and I need to purchase simmer plates for my burners. These are almost completely different yet similar ranges. While the two share identical cooktops, including burners, griddle and grill, the difference between the two lies in the ovens. Since I received no response, I then wrote to the president, *************** on 1/10/20. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. According to Capital, everything was set up properly. Preferably, I would like a superior or reengineered broiler igniter that lasts longer than the present one which fails on average every 16 months (5.5 years/4 igniters). To add insult to injury there is no customer service contact available. It has become not only the heart of the kitchen, but really the heart of the home. One repair was performed after waiting several months. Read, Professional Ranges When I contacted customer service in the fall 2019 after the 3rd broiler igniter failed in a little over 5 years of usage, CS sent a free igniter. (in that order). A commercial kitchen is designed to take a veritable beating and our products are designed for the vigorous standard. The rotisserie allows you to cook meats that will self-baste sealing in all of the juices. Pricing on this blog is for reference only and may include time sensitive rebates. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. BlueStar, WEBINAR: How to Light & Vent Your Kitchen. When we began people basically put freestanding grills on their patios, but originating from Southern California we began promoting the concept of an outdoor kitchen utilizing the premise of commercial kitchen as our guide. On 12/15/19 I wrote to the VP of Engineering, **** *********** with my complaint. But no response from them to take care of this matter. Prizer-Painter Stove Works continued to manufacture high-end cooking products for over a century. So why did I choose the Capital Connoisseurian? Usage began on 8/4/14 upon move into new house. After the third service repair to install the last parts, service tech refuses to come back out for 4th problem, citing he does not want to be responsible for any malfunction that causes our home to catch fire. 3 year old range won't work. In general, it seems to me if you spend $****** on a stove it should work better and problems should be addressed quickly and with the highest-level of customer service. I reached out SES CEO Jeff Bernstein before writing this article, and I asked him some questions about his company and his acquistion of Capital. With such success in the outdoor market, what made SES decide it was time to look to indoor appliances and why Capital Cooking? Refund I want a brand new oven immediately or a complete refund. This oven does not work at all now for unknown reasons. We purchased a Capital Culinarian 48-inch duel fuel range via Monark Appliance in 2017 (Model ********). The ***** tech was referred to an engineer at Capital who later spoke to him. Me: After launching the Alfresco brand, youve since expanded into numerous other sectors with the Artisan, Penguin, Acme, Adamation and Capital brands, targeting both residential and commercial industries. And a special thanks to Jeff for taking the time to answer my questions and giving us a deeper look at SES brands. The parts did arrive the week of 10/27/2019 and ***** came to install them on 10/31/2019. The company lists BBB A+ rating. Its precisely what Ive come to know and love about the Capital brand. No reponse either. We have not heard anything from Capital. We contacted the company, who said we were out of warranty. I am seeking a full refund for the amount paid for the range. The customer service email address Provided on their website gets bounced back and there is no other mode of contact available. Most electric convection ovens have the third element. The reviews were good, and the warranty was impressive. I have heard that ************* is *reorganizing* and was told by **** that no one is picking up calls at corporate or answering emails. Me: The founders of Alfresco have a background not only in commercial kitchen appliances but also in commercial kitchen design and space planning. Jeff: We have wanted to move back into the indoor market for a long time and had been working on designing a commercial style range under the Alfresco brand, but several years ago we started to have discussions with the Capital people, and finally the right opportunity arose. There is no authorized service company that would work with Capital. First, there is a greater consistency in the accuracy of the parts produced. The Story of Capital and Superior Equipment Solutions. This company offers many ranges at a wide variety of prices, configurations, and colors. Bringing commercial performance and sleek styling to your kitchen. Uniquely designed and professionally engineered built-in single and doublewall ovens, cooktops, and warming drawers. BlueStar and Capital would be more commercial style whereas Jenn-Air, Miele, Wolf, GE Monogram and Thermador would be residential manufacturing Pro ranges. I would like a refund for the fair market value of the range. However, upon my further inquiry about the ongoing failure I was ignored despite several attempts to contact CS via telephone and email. Still no response to telephone, email or mail queries as of 7-January-2020. Capital has been very difficult to work with, had long part delays and are unwilling to take responsibility for what is clearly a fundamentally broken product, which a very high price tag, I might add. The Capital Culinarian has become unequivocally one of the greatest purchases I have ever made, not just in terms of my kitchen, but of anything Ive bought, period. If they are used on anything but the lowest setting, they burn everything including the pans. Sent to Vendor in December after greater than one month of no response to request for service. I have been without a working range more than I have had one that works for the last year. You can purchase a sealed burner option or open burner. Product_Or_Service: Capital Culinarian Series Oven. When not helping clients, Chris is a huge Patriots fan and enjoys cooking. Whether you have a question about our products, inventory, or services, our team is here to help. In the commercial environment space is always a premium, so function must prevail, and this is the concept we brought to the residential market. Designed and manufactured in the United States,Capital appliances are created with yourbest interest at heart. The kitchen workhorse that chefs love and homeowners covet. Professional-style ranges havea commercial appearance, yet are intended for residential use. All had previously worked with my fathers old company Jade Range (currently a Middleby Co.), which was a pioneer in the commercial exhibition kitchen concept when the celebrity chef was just coming out of the kitchen. I also sent a letter through **** on 10/14/20 asking for a replacement due to the ongoing issues. Tried contacting Capital by email and phone, no response. I am unable to replace the oven as I have lost my business due to covid and with the holidays approaching am frustrated and furious with the lack of help in any way Capital has provided. Never heard anything since and Capital has never responded to us at all. They failed to hook up the new flex line correctly and we suffered a second propane leak. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. With the sealed burner it is easier to clean to clean but you do lose the BTU power. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Upfront gas valve andelectrical shut-off, Each burner turns up to 25,000 BTUs/hr and down to a delicate simmer, Each open burner turns up to 25,000 BTUs/hr or down to a true simmer, Each Power-Flo sealed burner is rated at 19,000 BTUs/hr and able to turn down to a true simmer. We'll give you the best features, and the drawbacks as well, including reliability based on over 37,000 calls performed by our service team just last year. PLEASE HELP!!! Purchased a capital cooking range which turned out to be a lemon. The large oven does not come to temp. 4 burner with griddle / grill or French top option, 15,000 BTU output Two or Three depending on configuration, 4 burner with griddle/ grill or French top option, 4 burner option with Grill or griddle or 6 burners, 4.6 cu ft. capacity in sealed burner models, Auto ignition and reignition on all burners, Auto-ignition/re-ignition on all open top burners. You do not have to lift a turkey or roast over the door. The Infinity Dynasty 4D delivers an unparalleled in-home massage experience, offering better health and wellness in the comfort of your own home. I was left with two non-functional ovens for 5 months. The individuals sent to deliver it did not know how to hook it up and we had to call a licensed plumber to assist them. To spend so much for such an inferior product is disheartening, but to have zero lack of support from the company who made it is even worse. So why the Connoisseurian instead of the Culinarian? I did a lot of research prior to making my decision. Professional-style series of high performance ranges and range tops. The small oven worked fine for about a month, however now has stopped working completely. I even saved the last igniter and offered to ship it back for diagnostics. After a few months the oven sparked when I turned the oven on and shut off. I had reached out to the company with some questions before making my purchase, and after speaking with the company, I felt even more confident in my purchase decsion. Warranty service was never performed and the company never contacted me to resolve. It was determined that the burner needed to be replaced but was on back order. Its rare for me to form attachments to material possessions, but after countless morning breakfasts with the kids, family Thanksgivings spent around the stove with everyone preparing their favorite dishes, and date nights with my wife sharing a bottle of wine as we experiment with new recipes, I can tell you that of anything in my home, I will miss my Culinarian the most. Capital does not respond to any phone calls or emails. Purchased a Capital Culinarian ******** - Serial #: ************** which has never worked correctly. The burners run extremely hot. We called a service technician (***** Service in Norwalk, CT), who came to assess the problem on 3/29/2019. It runs about 100 degrees low according to an oven thermometer. Typically with the companies that specialize in commercial grade products, you will find higher BTU outputs, an option for restaurant-style open burners, and larger oven capacities. At the time they asked for a full replacement, which was denied by Capital. Gas ovens tend to produce a moister heat which favors dishes that you want to stay moist, like meats. Purchased a Capital Cooking Capital Precision ********** We had problems from the start. The Salamander is great if you use it, but the gas oven is probably the best on the marketyet it is not self-cleaning. The oven repairs worked for approximately 60 days before the burner malfunctioned. Penguin, which is our commercial refrigeration division, works with restaurant chains, and we also OEM for an established range manufacturer. I purchased a capital cooking range which required multiple repairs under the manufacturer warranty. Fast forward to 10/23/2019, when I called Capital to inquire about the parts delivery since the parts had not yet arrived (3 months later). Ive looked at Wolf, Bluestar, and Viking, to name a few, and the Capital Connoisseurian is unmatched in terms of build quality. Please help us. This range cost me $3500 and has almost never worked.

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