Doesn't fold Gain trust and grow your business with customer reviews, Rattan was founded on the belief that a business doesn't have to compromise to create great products at great prices. So if you have any suggestions, please be free to contact us, we believe that with your help, we will become better. I purchased the Rattan Compass on Nov 26, 2020. I have tried multiple times over the last 18 months to get this resolved. There was a link to the manual on the website, but the link does not work. Contacted Rattan and they've supposedly sent a different bottom and expect me, the consumer, to replace. Even if your problems are not covered by the Warranty, you can purchase the replacement parts from us. We should all embrace at least a little wanderlust. We should all embrace at least a little wanderlust. Bike works great. i got 2 bike one without seat the other one throttle not working i sent picture of bike no response i search contact number but not accepting when i called i search website i sent many emails letters never reply i paid 2700 dollars i feel very sad and regret why i bought that 2 bikes i cant use it and lots of money now o just waiting and hoping to response and wait for action for my complain i never recommend this. Wow! This bike is top quality, strongly built and gets attention wherever I go. Was able to download it and then program the eBike. Unfold the pedals and that's it! I realized after ordering on their site that I forgot to enter the discount code that would have saved me $200 (total for the 2 'Challenger' bikes that I ordered). They are built like tanks, get a lot of attention, much safer, and they are fast. I strongly encourage everyone to go with a company that takes pride in its service. Rattan Ebike has a consumer rating of 3.6 stars from 15 reviews indicating that most customers are generally satisfied with their purchases. We should all embrace at least a little wanderlust. She had a Harley and I an Indian. Only one gear But let us not forget the end goal; in the wise words of T. S. Elliot, "We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time." It climbs hills with ease and the ride is very smooth. Thank you again, our lovely customers Rattan. Can you share a success story using rattan ebike? If you want excellent customer service, be prepared to pay 3K to 4K for a high end bike from a local shop. 2022 Trustpilot, Inc. All rights reserved. With age creeping up we decided to sell the motorcycles and buy two Ebikes. The company wont communicate after numerous phone calls and email to the problem Do your research and buy from a company that will stand behind their products. Please refer to the following table for the warranty for specific parts. Well, I got mine up to 36.6 MPH going down a small hill! Our dedicated customer support will be more than happy to assisting you. Battery died. I was wanting an ebike as I'm a chronic pain patient with a bad back and pedaling does not work well for me on it's own. YES? I was told Yamee is the "luxury higher quality" product from the same company. Rattan 750 LF/LM: Choosing a selection results in a full page refresh. Phone number doesn't work and I keep getting the same email asking me to make sure the battery is connected. This thing is so well designed and built that I was completely stoked to get it on the road. The return policy is 150 charge against the purchaser for a broken bike. Our Fatbear just arrived today. 150 shipping paid by customer and no more than 10 miles. So far i have not been disappointed. Over 400 miles no problems, awesome bike. With the throttle mode enabled this thing can get up and go easily and quickly. I thinks it really helps to raise the value of this bike, even though its price is a little bit high, they offer two-year warranty which is pretty generous and kind of above average. Price $1299 In general, they will cover most problems of the system and defects from the factory. They also have unreasonable return policies that are created to no give you full credit. Suspension front forks This beast can really conquer any terrain with its all-terrain tires and dual air suspension, wherever you ride , it provides a very comfortable condition for you to pedal. They do not respond to emails or chat. Heads are turning in this neighborhood. It's a beautiful bike, and it does feel nice to sit on, so I'm hoping it works, but even if it does, I'm terrified to trust it based on my experiences and all the stories I'm reading about peoples' batteries dying on a ride. I needed a replacement. Not the only issue I've had with them, and I'll update here as I deem necessary. No front suspension But we still clearly understand that there are many places where we are not perfect. Class 3 Ebike That's where the good part ends. Radrunner: Both my wife and myself are retired. Excellent machine at a great price. Eric Yam is the person who took my money and now will not respond. Fancy website, name recognition, marketing There is much to be gained from traveling and seeing the world. I did extensive research before purchasing a fat tire ebike and bought an 750 LF from Rattan Ebikes for $1199 (with coupon code). Such fun. Disgusting company. They also have an unreasonable and expensive return policy. These bikes should be low maintenance or maintenance free for a long time after purchase. Its 750W motor has an Intelligent Pedal Assist System dedicated enabling the motor to give assistance to the rider more efficiently. supposed to be dec, now hearing "possibly " late feb? Very happy with the quality of the bike and support from Rattan folks. Thanks. My bike is charging right now, but at the rate things are going, I doubt it will turn on (UPDATE: I was right, it doesn't. Support does not answer phone calls and message box is full. Anyone can write a Trustpilot review. Wow this thing is fun, my parents have the Lectric XP and this thing is almost identical without the long shipping wait. I will not ever buy anything from this company again and i urge anyone else contemplating a purchase from Rattan to think twice. Becasue you will nerver know how beautiful the world is before you go outside. Just enjoy the smooth and peaceful travel. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. This thing hauls to 25+ with no problem. We are having a small issue right now with our two bikes, but we are confident enough in the product and the company that we ordered a third bike today. I would recommend this bike for the price. DO NOT buy a rattan ebike. If you buy a Rattan/Yamee bike you are on your own. i'M BUYING A RAD. I love their description on their website, they said it`s supposed to be as fast and powerful as a live ,fat bear, which that really cracks me up. So happy with this bike. Many promises of getting me the replacement parts I needed. We are super upset Save yourself the disappointment>. The performance is great. Mon-Fri 9a-5p PST Call or Text 702-625-2790. Then you will find that we are not selling you a cool bike but the amazing scenery along the way. Using LG as a manufacturer is a great comfort. Great work guys and gals at Rattan. I was able to find the manual through Google but it reads like it was translated through Google and isn't much help. Information provided by various external sources. As the manufacturer, we offer competitive prices for the parts of our bikes. I would recommend this eBike to any and everybody! We use dedicated people and clever technology to safeguard our platform. Took about 2 hours to assemble and make adjustments. But let us not forget the end goal; in the wise words of T. S. Elliot, "We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time." Becasue you will nerver know how beautiful the world is before you go outside. THIS COMPANY IS A TOTAL SCAM !!! example when braking? Shimano 7 Speed Gear Shift System, and 350W motor this power is what I need. Got my ebikes in just a week. DONT DO IT! The factory had used different size prongs in the port of the battery. Demand is very high and they are trying to keep up, and every business is going thru some issues right now I believe with Covid-19 playing a huge factor. Don't do business with them!UPDATE: Finally got the bike after I filed a report with PayPal and the Better Business Bureau. Company will not respond. Thank you again, our lovely customers Rattan. Pray nothing goes wrong with you bike. Now I have to fit a different display and controller. Read 1 more review about Rattan Ebike Store. On any level above 1. I was so excited, but all these experiences have really soured me to this experience. FREE SHIPPING TO THE LOWER 48 - SHOP NOW OR CALL US AT 817-657-9772, Authorized Dealer Questions? I find to get a prompt response I:1) Write my order number in subject line of email (most important) 2) Attach my receipt3) Attach photos/videos if needed4) Describe thoroughly the problem5) Give them a possible solution or two that would make me satisfied to resolve the issue. Call Us To Order 817-657-9772 Mon-Sat 10am to 4pm EST. Where we live alot of people have the Rad PowerBikes (specifically Radrunners) so I decided to compare the two before purchase and see what was so great about Rad over Rattan. The tires needed a little air, but still had enough in them to ride to the gas station and inflate the tires properly. This has been a great investment for us and will keep us on bikes for years to come. I don't know what I was expecting ordering from a Chinese company.Not only did they send me the wrong color bike, but it had the wrong controller on it. Thank you Rattan for an amazing bike! Built like a tank. Bet if I pay for a new one they will hear me then. I even ordered the controller I was suppose to get separately on Amazon, and I couldn't get it to work.Save your money for a Rad bike or something. Im a 100% disabled Veteran and have bad knees that prevented me from riding bikes. Do not purchase Yamee/Rattan. 750 W Motor Becasue you will nerver know how beautiful the world is before you go outside. THE COMPNY GAVE ME A FULL REFUND AND A RETURN SHIPPING LABEL. We hope to pass a positive attitude towards life to all through our products. So Rattan is worthless, My friends bought a couple of bikes there and told they were great. I think with the cheaper electric bikes primarily want to sell you the bike and will only cover manufacturer's defects and certain warranted items. There is much to be gained from traveling and seeing the world. I used my Rattan ebike a total of three times and charged the battery twice after the last charge the battery failed, it will not accept a charge. You can charge the battery on/off the ebike with the key by your convenience. Dont expect help when parts break down in a year or two. I have filed a claim with Amazon, I will update upon conclusion. But let us not forget the end goal; in the wise words of T.S. I contacted the company and after a week of back and forth communications received a response that they are unable to do anything since the warranty expired. Ordered a rattan xl from indegogo the bike didnt arrive for months customer service did not behave in a way of any professionalism they kept passing me around which became very frustrating Eventually the bike turned up 4 months on when it arrived it was missing a set of tyres I ordered the company kept lauding to me saying they didnt fit in the box any one whos had a bike from them knows the box is massive and would of fitted easily they they replied they will take 3 weeks do I want them still most of this is in broken English which drive me mad putting the bike together I started noticing damage all over inc a bent deraliur and paint chips loose spokes and bolts etc I was not impressed after weeks of complaining they said they wouldnt send me some stickers to cover the chips and refund for the tyres I mean come on stickers to cover the damage and a refund then they said bend the derailiur straight all in broken English I mean again come on then I noticed after I had the hangar straightened that the design of the frame was so off that the bike cannot select easy gear no matter what you did as the wheel tyre combo made the chain rub on the tyre wall plus its advertised 100miles no chance I did a fair test and 49 miles if your on max assist and level ground and light weight horse jockey build and thats with the 17 ah battery upgrade all the complaining for me no where and emails started to sour both ends they even fobbed me off and said yamee will fix the issue turns out yamee are the subsidiary brand and rattan dont now sell the xl indegogo was equally unhelpful Ill review soon and explain but if Im honest rattan aka yamee are not as good as the mate x plus mate x bikes offer a complete range of upgrades parts if thats your thing rear suspension being one there 28 mph is not accurate more like 20 mph the computer settings are not informative and you have to scroll through you tube to get to know it a little suspension is clunky and the battery rattles slot now the battery if you need a spare there 800 as there a special battery my advice is measure its a pretty standard connection and the same as a mate x which are half the price theres now a Uk rep called Darren based up north but during the 9 months of emails ignorance and poor service I had no body and still no tyres do not buy ever on a debit card at the time I could use any others always a credit card that way they help with issues like this and in yamee use PayPal options they are a good bike if you address the issues mentioned but the bikes gears cannot work not matter what. 64 pounds with fenders Total unprofessional and irresponsible person. Went through PAY PAL they took our money and now we can get NO INFORMATION WHATSOEVER of said bike. Another plus is we plan on attaching them on our motorhome instead of hauling a vehicle behind it. Cheers! I do believe this company is growing and learning the ropes, and perhaps not the easiest way, but I believe they will get there. There are so many bad reviews from other people describing similar experiences to my own, I wish I'd seen them before I spent all that money! does it work all the time or only when in 0 pas, The 2020 rattan challenger pro i'd like to confirm that samsung cells are used in the 48 volt 10 amp hour battery that comes with the 2020 challenger, Do you have a dealer in traverse city michigan. No one answers the phone, message box full, no answer on chat. BUYER BEWARE. Got the eBike a day early. . Our team has only been in existence for only 5 years since its inception. Note the phone number was not working. Have had this bike for two weeks. If you notice any problems under the warranty with your bike, please contact Rattan at, Platform of the purchase, such as Amazon, Brand Store, etc. I bought 2 bikes and they worked pretty good but then a battery died within the first year so it was under warranty. when coasting? We hope to pass a positive attitude towards life to all through our products. Online only customer service but serviceable at any local electric bike shop the battery charger port did not fit the battery. From research, Rattan customer service is not stellar but neither is RadPower Bikes. Overall I'm pretty happy with the bike and I will eventually update this review after it's received a lot of love, I encourage anyone who is thinking about getting into the ebike world to seriously consider this. Don't expect any after purchase support. Questions? They still have not contacted me. Can wait to travel all over with this new portable bike! Tip for consumers:Don't quite know how this, Don't waste you time trying to get in touch with them. Horrible, just horrible customer service. I've contacted BBB so hopefully they can help me get my money back. Anyone receive their rattan xl yet? Bought mine(XL)on indegogo and got it in June. The claim can't do nothing. The pedal assist modes are fantastic, I can pedal and exercise, but when my knees start hurting I can go pure electric mode and rest them. There are warnings about how to properly operate the battery which don't make much sense in the broken English. I tried contacting them about it and it was the most frustrating back and forth where I sent detailed explanations, a video, photos with markings and text to overcome the language barrier, and they never addressed my issue. Local Rad bike shops or mobile units in some cities (not included- you pay a premium for the service) Now they say the replacement part is discontinued. Getting superior performance from batteries and no mechanical issues. Bike Made in China, shipped from WA Not much help at all. Elliot, "We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time." boxed nicely, no damage to the box. I took a chance on you and I am so pleased I did. Here's what I found: Hard (almost unrideable) seat Price and other details may vary based on product size and color. Contacted Rattan support via email and received a response, within 24hours, to send pictures of issue. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Arrived rim bent, throttle no work and PAS dangerously aggressive. During these five years, we have grown a lot and won the praise of many customers. Both tires are flat and won't inflate. I am very happy with the bike performance and customer service provided by Rattan North America. Our team has only been in existence for only 5 years since its inception. This bike has made it possible to do that again! All reviews are published without moderation. Ultimately, the Rattan was the clear winner at this price point and I went for it. Your recently viewed items and featured recommendations, Select the department you want to search in. I will continue to support this company and our bikes and post honest and thoughtful comments and reviews accordingly. To purchase replacement parts from us, please contact us at, *Note, we DO NOT accept return of the bike. Companies can ask for reviews via automatic invitations. Plus I think it looks sharper and it has Suspension this is a must for a comfortable ride. I had to go online and surf the internet for the LCD control unit's manual. Took it out for its first ride in about 5 mins after unpacking everything it was read to go! When it finally got here, there were scratches, the part that holds the battery on was broken, the tires are paper thin, and several parts were just bouncing around loose in the box.and holes in the box. Set up the bike in an hour. For the past 20 years we rode motorcycles. Hope this helps some people with their issues with service. I called the phone number and it was no good. Only had to unfold the eBike at its center, slide the handlebars and seat into their respective tubes. I have seen a lot of negative reviews, but this was not my experience. Let me tell you, we have just as much fun on these Ebikes as we did with the big bikes. We have had our Rattan LM750's for a little over a month now, and quite honestly, despite some of the negative reviews, we love ours. You have been warned. Now, riding your bike and let's go for a trip! The bike was shipped the day after order, it arrived in excellent condition, set up and assembly was easy and fast. So smooth and sassy we just purchased another one two hours later. Now, riding your bike and let's go for a trip! Hubby ordered a bike from RATTAN. RIP off. Horrible company. We are all a little wild at heart, are we not? This company is chinese and they have unreasonable and slanted support policies that will not offer a full refund. I put pressure on them and they said they sent it last week. Tried to find one online but was not able to. I asked for a tracking number which they gave me and I felt I would have a battery on Tuesday, today. Par for the course, apparently). With speeds up to 20 mph, It will get you everywhere swiftly. Premium headlamp Yamee Fat Bear 750S Fat tire (Double Suspension), 750W Powerful Electric Mountain Ebike------Yamee XL. Rattan was founded on the belief that a business doesn't have to compromise to create great products at great prices. Well, all they did was generate a fed ex ticket but never sent anything. Well that was in February and I still dont have a battery and cant ride my bike. Our Rattan Bikes have made biking an event now, rather than an exercise. 18 months of lies and delays. There is much to be gained from traveling and seeing the world. Very impressive! They do this purposely to push back returns that have a 15 day limit. There were no tools nor instructions on how to assemble it. Some of the pieces of the bike were installed backward. Any unauthorized modification to the product, such as disassemble the bike without direction by Rattan/Yamee, faulty installation, repair, or maintenance by anyone other than Rattan/Yamee, The product has been in any accidents, such as traffic accidents, The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes. Tip for consumers:Look for a company that offers real support, answers the phone, if you have bad luck and receive a faulty bike you will be glad. Nice bike terrible customer service. Seven gear Shimano Tourney Top speed pedal assist 20 miles an hour Price $1199-$1299 My husband and I are spending more time together outdoors because of these E-bikes. So, I decided to make a buy too. How are you learning about the FEB Ship date? I bought a bike for over $1,000 and its been over 8 months. Rattan and Yamee are the same company. This E Bike is exactly what I expected, bought it about a month ago. Rattan sent the adapter and all is working good now. I emailed customer service and after a few weeks got a response and they were sending me a battery. Better quality than expected and Great customer service! So if you have any suggestions, please be free to contact us, we believe that with your help, we will become better. Customer service with Rattan has been good to me, unlike some of the other reviews here. I ordered a Rattan and received a Yamee. Anti-rust layer damage caused by misuse (the damage of anti-rust layer can lead to the corrosion and fracture of the parts). got 2 bike without seat and throttle not working i contact rattan not accting calls emails many times no response im frustrated i cant use my bike and i paid 3k. 34 days since the bike was supposed to arrive and it's still not here, nor are they responding to my email or phone messages. I purchased two Rattan electric bikes. Now, riding your bike and let's go for a trip! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Came completely packed in Styrofoam. Fenders Bike showed up damaged. We are all a little wild at heart, are we not? I just hit 650 miles with zero issues and still truckin'. Features 2.1inch puncture resisting CST tyre, Narrow tyres allow ebike to accelerate more lightly and make less noise than wider tyres. But we still clearly understand that there are many places where we are not perfect. I got it rather quickly, the price was suitable, and the bike was just like the one shown on the site. Comfort seat with seats suspension Then you will find that we are not selling you a cool bike but the amazing scenery along the way. UPDATE!!!!!!!!!!!! Verification can help ensure real people write reviews about real companies. WHen did you order? No fenders Battery won't seat properly due to wrong base. I rode the ebike a few times and within 3 months it stopped working. Brakes don't function well. I'm 6'4" and almost 260 pounds and it will hit about 15/16mph on the motor alone for me. Contacted customer service, was told there is no option, no substitute, no other solution and to "contact" Amazon and maybe they can help me out. When I do the above, I get a prompt (within a day) response. Rattan provides up to 2 years warranty for their bikes. So it's best to buy a quality bike at the gate for the money you have. Class 2 Ebike Top Speed pedal assist 28 miles an hour! Plenty for a days adventure or most trips to travel and back. There phone number is disconnected. You will not be bummed out. This company does not typically respond to reviews. We can easily ride 30 miles in an afternoon. Really liking the Rattan customer service folks already - and I haven't even received my Ebike order yet! {"one"=>"Select 2 or 3 items to compare", "other"=>"{{ count }} of 3 items selected"}, Free U.S. Would recommend to anyone! 65 pounds without fenders Ordered bike Sunday Night and received Tuesday! (If purchased on Amazon, Please also include the seller name on your order), The email and shipping address you used when placed order, Pictures/Short videos of the problems and a brief description of the problems, . They've been very dodgy, evasive, and slow, to say the least. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. The owners manual was highly vague. If you have any problems with the product, please contact us at. No one ever replies my bike was 3 weeks old battery charger died. Couldn't contact or get reply from them. Five plus stars. It was 97% pre-assembled. Ordered a bike they said they shipped it but nothing sent per FedEx. Since new the controller reverts to the wrong tire size and pas levels. We upgraded the challenger2022 frame which you'll find is lower in height compared to the older frame, to accommodate more people. We use cookies for analytics, personalization, and ads. Worst ever never got my bike from ratten and customer service would not help me but ask to make a claim. With the touch of a button you can change the class rating, switch from the throttle model to pedal assistance. 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