We attempt to facilitate the process as quickly as possible, however at times it falls out of our control. Lets chat Honda interior, mods, and more! They sent me supplies but according to their instructions they didnt send everything. Get some free cookies and coffee and see what it's all about before dismissing them. Unlike insurance, it does not warranty glass breakage from falling objects. The first time I called, a rep attempted to deny the claim. I was told I will receive an email by the end of the day providing the next steps. Even though she located the information she again stated that the warranty was listed under a business name. I explained multiple times that with the size of the damage I suspected it was a large rock kicked up from a vehicle on the overpass. Can I scotchguard r56 alcantara recaro seats? They then asked I submit proof the work was done on a holiday. The customer initiated a claim with Crystal Fusion on August *, 2020 for damage to the windshield of the covered vehicle. The following errors occurred with your submission. Easy to use spray and wipe product. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Please reevaluate the method at which you're processing claims and ask future customers clarification before drawing your own conclusions. I wrote the original complaint before reaching that decision. Contact Us - Has anybody tried Crystal Fusion glass treatment? You hereby consent to the exclusive jurisdiction of the South Gauteng High Court of the Republic of South Africa in respect of any disputes arising in connection with this web Website. The customer did ask about replacing the windshield at that time, however according to the contract terms as stated in the "terms and conditions", a damaged windshield will be repaired if it can be, and is not in direct line of sight of the driver. Orange Owl (Pty) Ltd t/a Crystal Fusion SA may during the course of your use of the Orange Owl (Pty) Ltd t/a Crystal Fusion SA Website electronically collect store and use your personal information including your gender, country of residence, non-personal browsing habits and click patterns, e-mail address, IP address, ID number, and credit card and bank account details. S_2MUW4)[Bkok,1TOY*RGeG EvLxz/$8^D,j2QH&C|cSi>vXMF 9/W%S{s"LzNdN\=>REB(fB0}8!daBFGbUFML f]N:8yY!~ The Fora platform includes forum software by XenForo, VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada, tlxforums.com is an independent Acura enthusiast website owned and operated by VerticalScope Inc. The Clear Choice for Windshield Protection. My windshield cracked recently but the company is refusing to even speak with me. to Go, Improves clarity and visibility to extend driver reaction time, Deflect small road debris to reduce damage to glass, Protects against acid rain, corrosion and mineral buildup. For a windshield ultra-hydrophobic coating that protects and clarifies your vehicle glass, choose Crystal Fusion for car glass protection. They didnt mention anything about authorization at that time, and I submitted the paperwork and pictures they asked for. Come join the discussion about reviews, performance, trail riding, gear, suspension, tires, classifieds, troubleshooting, maintenance, for all JL, JT, JK, TJ, YJ, and CJ models! stream Crystal Fusion offers a product warranty which helps protect windshields from small road debris. As a matter of policy, BBB does not endorse any product, service or business. We attempted to speak with the customer again, however she declined and hung up. Seems like an easy pass At $2,500 I would hard pass. % huh, never heard of it. )9wZ~; \2uy#0m<> She followed our protocol in contacting the Glass Repair Facility (not the Dealership) for contact with the customer. I was able to finally speak to someone at Fusion on 9/** at 3:30pm and told her who to send the claim to at the dealership. I use RainX which I apply myself every 2 months or so. @.i0~P-?R5`P=IR1)` #@dA %p48/W2Ljf$N+X9x3!6Up40#w:rXS,fl99p0H>=[O[]B SQgy@"Cp.}%s0v{RnN_org^-;@j`pxen 2z3=D(uXHL'+M\Uvn11iC0@k_vl|0}:vj97nn\zL>(LF]mA@'M>Gv]V~q?;uO>^uqp41kf7_^X^,^[i Instead they led me down a path with assurances, and then denied on a technicality. If youre interested in learning more about Crystal Fusion Protection, we encourage you to ask about it during your next visit to the Don Brown Chevrolet Service Center or give one of our service experts a call at (314) 450-7154. She said that she would try to contact the Lexus dealership to verify the information and will give me a call back. You also remain responsible for ensuring adequate protection and back-up of data and for taking reasonable and appropriate precautions against viruses and other malicious programs. 4 0 obj From my driveway, with the glass guy there, we called the claims department to submit the pictures and get the payment details, but they were closed for the holiday. I'm interested to know if anybody has actual experience with the product rather than just opinions. I do not recommend anyone wasting their money on the Crystal Fusion warranty. For a better experience, please enable JavaScript in your browser before proceeding. Which I did. Do Not Sell My Personal Information -, By logging into your account, you agree to our. The complaint is resolved, however, not like Crystal Fusion indicates. For a better experience, please enable JavaScript in your browser before proceeding. Send us your details below and one of our consultants will contact you with further information. No one called. We are using cookies to give you the best experience on our website. Unfortunately, I did not experience this through the claims process. Now, almost 3 weeks since the claim process started, the glass was finally ordered and I was told it will be a few more weeks until they receive it and will then find somewhere to send it for replacement close to where I live. Crystal Fusion Technologies is the manufacturer of the windshield product. And yes, I did think about a CM for her but I don't think she is the right kind of driver for a MINI plus my experience with MINI USA customer service regarding the missing voice activation on my 2013 MCS Roadster (discussed on another thread) made me shy away. In the report, I stated that "the object came from the overpass." I bring that up to show you that individuals can say something and have it be interpreted differently than what they meant. Without derogating the generality of the aforegoing, if you should choose to access or use this Website from locations other than the Republic of South Africa, you do so at your own initiative and you are responsible for compliance with applicable local laws. Youll offer a safety product that has great value for your clients as well as the end consumer. For a better experience, please enable JavaScript in your browser before proceeding. As with any warranty, there are specific Terms and Conditions which must be met. Customer Reviews are not used in the calculation of BBB Rating, of those, 4 complaints were closed in last 12 months. Not by fusion as they made no effort to return calls or follow-up with the dealership. You can find out more about which cookies we are using or switch them off in settings. All is good until they tell me I have to apply their product to keep my warranty good. Along with this fantastic windshield application, we also offer our customers premium wiper blades to keep your vision clear for all makes and models, both foreign and domestic, Don Brown Chevrolet Crystal Fusion Protection. They are unwilling to work with any other vendor besides safelite to replace the glass even though it is available through other vendors. Our ultra-hydrophobic windshield coating is specifically formulated for Automotive glass surfaces. hb``b``e`a`8vAX6500 Content on tlxforums.com is generated by its users. The broken windshield is in my line of sight and illegal to drive in this condition. We just bought a new Cadillac SRX for my wife and the dealer is selling this treatment for $175. Find out how you can improve customer satisfaction by visiting our. u$w6ih!3+07xk +z. can you use regular cleaners on it? 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. A forum community dedicated to Jeep Wrangler owners and enthusiasts. In particular, Orange Owl (Pty) Ltd t/a Crystal Fusion SA does not warrant or guarantee . The Don Brown Chevrolet Service Center is proud to offer our customers Crystal Fusion Protection. Save as set out in these Terms, Orange Owl (Pty) Ltd t/a Crystal Fusion SA makes no representations and provides no warranties or guarantees of whatever nature regarding the range Owl (Pty) Ltd t/a Crystal Fusion SA Website, its availability, content and/or the Services. When we think of glass, we think of a surface thats perfectly smooth, clear and transparent. This lack of customer service is abhorrent and predatory. No glass repair shop was ever contacted. JavaScript is disabled. Additionally, this past weekend was a holoday and our local office was closed Monday. Big price tag, like $2500. Manage Preferences - ,],}; /M^V,4_{JuO%Dls+b X}tE'0 5O3+b90?ILWi5qEv_+l~o~zYC!?G. Within several hours I had a large crack across a portion of the glass that continues to spread and now covers the majority of the ** and poses a hazard if left untreated.Crystal Fusion was contacted immediately to set up the claim and photos were sent and claim was approved by *************************, ********************** I received a call several days later from ****** in ******* to tell me they received the claim paperwork and would order the ** and then find someone in my vicinity to replace the **. hger5g+y1+E/AkB"_e(wFeG>lbzDk(Z}&Cq:'>C0Mo rS7?ln%p}'|y4QFQ/kfKl^nBo/73{loK?Nx0!Z8&Z\ipeM.#ZRfl-_E5,'9 _g7 T@a$Rbx+%:0 1.H{o/{q. xY,qIbyO2+Y, ] @7UOOwW{zz?G~t=y_]._at3?a}_k?_Ox_o_ch5r,~BiVOoaD|DyF!_e)~]Wa>/>|?d These Terms and Conditions, including any documents referenced herein, represents the entire agreement between you and Orange Owl (Pty) Ltd t/a Crystal Fusion, the accuracy, completeness, validity, timeliness or reliability of the, the error free use, secure use and/or availability of the, any breach by you of these Terms, including your use of the, any loss of business, profits, opportunity and/or data; and, any action taken or decision made by you in reliance on the. Crystal Fusion has a partnership with IAS, the Administrator of this policy. I'm thinking about this for the Caddy and also for my MINI. Its a great product especially when driving in the elements that Michigan can throw at drivers. This was communicated to the customer, however he then recanted how the damage occurred. This is not a covered claim according to the contract terms. Makes ice and snow much easier to remove I see there were a couple initial calls made originating on Sunday September **** and then a second on September ***. `*fNgbg">/q(0q>T'::op*^J|\z'2rGzQXC_{t8o[| N endstream endobj 41 0 obj <>stream TLX Forums is the premier owners club community for everything related to the Acura TLX. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. The company should reach out to me and make good what is on the warranty agreement. In 12/30/2019, I purchased a 2020 *** X1 from **************************. Where applicable, you agree, in terms of Section 42(2)(d) of the Electronic Communications and Transaction (ECT) Act 25 of 2002 that the services begin with the your consent before the end of the seven day period referred to in Section 44(1) of the ECT Act. JavaScript is disabled. See and experience the difference by contacting us about our windshield protection treatment. I clearly state I suspected that a truck traveling on the overpass propelled a rock that broke the windshield. According to our records the customer purchased a Crystal Fusion repair/replacement warranty in October of 2016 from TC Chevrolet. For all I know it may have been a vehicle in front of me, I was simply providing the most accurate details that I could for the claim department. Own reliance Your use of the Orange Owl (Pty) Ltd t/a Crystal Fusion SA Website and your use of and reliance on Website Data or any part thereof is at your own risk. Achieve this goal by offering Crystal Fusions glass treatment. How can a packed car develop a crack when parked at a secure garage with no severe weather conditions? What makes The Crystal Fusion Graphene Coating different? ComplaintsComplaints for Crystal Fusion Technologies Inc.Glass CoatingView Business profile. When I explained further, she said a supervisor would call me within 24 hours to have my issue resolved. BBB Business Profiles may not be reproduced for sales or promotional purposes. This was acceptable to me. You are prohibited from posting or transmitting, by means of reviews, comments, suggestions, ideas, questions or other information through the Website, any content which is, unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically or otherwise objectionable content of any kind, including but not limited to: any content that encourages conduct that would constitute a criminal offence or give rise to civil liability, or otherwise violate any applicable local, provincial, national, or international law; or, any content that constitutes an invasion of privacy; or, any content that is an infringement of any intellectual property right; or, any content that contains software viruses; or, any content that constitutes a political statement, commercial solicitation, or Spam, Although Orange Owl (Pty) Ltd t/a Crystal Fusion. At the time of purchase, I was told of the amazing job crystal fusion does with protecting and replacing windshields. This high definition glare reduction windshield application is perfect for when youre driving in less than ideal weather conditions such as pouring rain, snow, hail, etc. 5 year warranty on windshield if I get it, no questions asked. I was given false information in the first recorded call, I asked to speak to a supervisor and was placed on a 20minute + hold with no check back. On 6/3/22 I prepaid the dealership $2,1 ***** and the ** was immediately ordered and will be installed on 6/7/22, much faster and sooner than Crystal Fusion will do. Copyright Crystal Fusion Technologies, Inc. All Rights Reserved 2019 Design by, Benefits to Using a Panel Prep Surface Cleaner. Crystal Fusion - Worthwhile or Snake Oil? So I paid out of pocket, as they had directed me to do on the previous call. The Crystal Fusion Superior Waterless Car Wash is a product that contains a special mixture of chemicals that breakdown and liquefy vehicle surface dirt on contact. I love the product, still using factory wiper blades. Visit our, As a dealer, you want to provide services that offer value to your customers. Terms of Service - We offer an excellent Customer Retention Program (CRP) that makes everything easy for you. An object struck my windshield and caused significant damage. **************** stated, on a recorded call, that he parked the vehicle at an airport and upon return he noticed a crack in the windshield. Our CSR did speak to the customer on the 3rd and processed the claim with the customer. According to the Administrator the customer has been reimbursed in the amount of $736.95 on July **, 2020, check number ********. JavaScript is disabled. The Fora platform includes forum software by XenForo, VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. 37 0 obj <> endobj 69 0 obj <>/Filter/FlateDecode/ID[<60C3B5B14EDBC5B1536F89AC0B96B47E><5E512AF35F2345FA9D4DA1F4484CE2FC>]/Index[37 52]/Info 36 0 R/Length 140/Prev 198995/Root 38 0 R/Size 89/Type/XRef/W[1 3 1]>>stream Additionally the windshield must be ordered and at times takes a few days to secure. I spent hours on the phone with them trying to take the right steps, and even after following them, was denied the coverage I paid for. In some cases we are at the mercy of availability of the new windshield as in this case. Try saying "Search for (year, make, model, or feature)". If it cannot be repaired properly, then it will be replaced. Unfortunately there may have been a breakdown in communication between the glass shop and the customer, however we were not aware of this. I bought a new truck in ***** 2 years ago with a windshield warranty. We are sorry to hear of your disapprovalwith our process. All recordings have been reviewed and we stand by our decision based on the information provided to us. Not to mention but this is a chemical which calls for gloves and not closed quarters. These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa without giving effect to the principles of conflicts of laws. Rain-x user here for many years. The replacement has been scheduled for June 8,2021. Price is listed as $2500, he offered it to me for $1500. The following activity on or through the Website is expressly prohibited: Any non-personal or commercial use of any robot, spider, other automatic device or technology, or manual process to monitor or copy portions of the Website, or the content contained therein, without the prior written authority of Orange Owl (Pty) Ltd t/a Crystal Fusion, The collection or use of any listings, descriptions, or price lists from the Website, for the benefit of a competing merchant that supplies products comparable to those offered on the Website; and<. I sent an email to the claims department on 12/** and contacted them on 12/** to follow-up with it. Protecting Your Vehicle From UV Damage/Oxidation. Additionally, we incorrectly stated that this warranty is cancellable. Need to find out how to pamper your new MINI? Privacy Statement - Find out why so many customers enjoy Crystal Fusion, our ultra-hydrophobic windshield protection treatment. We understand the importance of having a damage-free windshield. The security, accuracy and integrity of the data on the Orange Owl (Pty) Ltd t/a Crystal Fusion SA Website (including users personal information, and all other information stored on the databases that support the website (Website Data) is of material importance to Orange Owl (Pty) Ltd t/a Crystal Fusion SA. It helps the painted surfaces of the vehicle stay cleaner for a longer period. Im totally impressed with your product. Achieve this goal by offering Crystal Fusions glass treatment. Well guide you through the process. It enhances visibility in bad weather and strengthens the automotive glass surface. Additional tip. Additionally, they had no further information regarding the displeasure of the consumer. Once in the possession of the vendor, they attempt to set an appointment with the customer to have the replacement facilitated. Then he mentioned Cristal Fusion, which is a treatment for the windshield and covers repair or replacement, a $410 list price. I suspected that a rock was kicked up by a vehicle traveling on the overpass but everything happened very quickly and I was not 100% positive. I've entered into a contract with your company with a signed contract and monetary consideration. They said nothing they can do. Copyright 2022 Motus Select.

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