IM doing online buying. I have unsubscribes at least ten times over the last year but am still getting emails. She was well versed, engaging, very knowledgeable and pleasant sounding. You SAMS are lying to people when it comes to online orders and have clients going through hell trying to solve issues that SAMS should the one that needs to take care of it. I need to speak to a corporate employee from the USA. In a Long line, one single lane, running out to the street, when all of a sudden,a car just rushed in fast on the left side Sams Club is an American chain of retail warehouse clubs who provide merchandise and services for business owners and consumers. ALL other are so nice and polite and helpful. No one can explain why or who chooses the amount that your bank card will be ran for prior to authorizing. This was s frustrating situation that ended smoothly! Im a retired Federal Agent, but I worked retail for sometime, prior to getting a government job. However, it has been a letdown. Please tell me why I have to be penalized because it takes over a week for your company to get the return? This message is for whomever handles memberships. In the past I have been asked to upgrade to a Plus Membership and I would reply No Thanks and the cashier would go on. Its idiots like you that are ruining the experience for shoppers like me. Why is it so difficult to simply place a request for a product? Your policy of charging my credit card $1.00 to confirm that it is still good before I renew my membership next month with that credit card just FLAGGED a fraud alert with CHASE credit card services. You should be ashamed. I brought this up to the Lady Attendant (Very nice lady) It took 1 hour to finally get to someone with my request that a discontinued item be brought back into the stores. Please consider this an opportunity to expand Sams Club locations throughout the islands. Not once but several times. People are dying form the Virus! We pay extra for a premium account which includes free shipping. This is not Best Practices when your customers are unable to understand your customer service and have to be wait so long for resolve. Bar code 980334218 s. I am a valued club member and I would like to purchase this item if you could please point me the right direction to do so thank you. What is going on with Sams Club has Costco bought it out? That is what I did. I found Evenflo booster seat for $29.98 which has an instant savings of $20. This seems to be standard practice for this company, pass the buck, if you will. Doesnt seem that your location actually needs quality dependable workers and the fact that I stated my availability on your website application and was still instructed to show up for an interview is definitely a blaten disregard for future employees of your companies and their other work schedules. One thing I have appreciated is the way you have stepped up to the Covid-19 Virus and do appreciate all your efforts!! I got no forewarning about this change. I would really appreciate your help. I am writing today to complain of the poor service I received from Sams Club, Coral Springs. He hung up on me instead of trying to help resolve this non-payment issue. Before retiring, I was a Department Chair of 2 departments at the college. This is something that has always been done, but a while ago Sams Club didnt require members to do so and have implemented this practice again. My expectation is to receive one by tomorrow. If you ever want Santa Claus to visit your home again, PLEASE stock up with the following at your Ankeny, Iowa store: Regular CHOCOLATE ice cream Youve all made a deep impact on my job and my life and I will always treasure the memories weve shared together. My wife is going thru your customer service line now to try and remedy this yet again. I called Sams and received an apology stating that the order was cancelled by Sams but the rep couldnt determine why and I was told to reorder. But they want to head and cashed it. Your fuel pumps has done the same $1 amount. Cause she didnt speak Spanish so Stephanie shall warn the door guy why did he let me in. 301-549-4900 I called and asked to speak with the hiring manager or store manager, however, a team lead insisted that there was not one available and she had to help. your coustomer sucks>>>>> yall need to do something about it. Which only adds to a false sense of security in this pandemic. Why such a high amount and why does it vary? Its been this way for many months. This happened on 9/25/2021. After many calls and being on hold nothing. all I can say is when it comes time for Sams club renewal I can then say hELL NO NOT TO HAVE TO DEALS WHITH A CUSTOMER SERVICE LIKE THIS ONE ,WHO DONT MIND PLAYING TRICKS ON THE PEOPLE WHO BUYS THINGS SO THEY CAN BE PAID. I attempted to contact Mrs. Kathryn McLay to no avail. To say Im angry would be an understatement. The first 2 calls are outsourced and I could not even understand most of what they were saying. I have a very serious problem with Sams that after 6 weeks is still not resolved. I explained that I just wanted what I paid for, not a discount. They happen. The cashier, Christine refused to answer my questions and did NOT even apologize to me about the wait and even blame me for it. I was so impressed with her customer service skills that I requested to be connected with the store manager to inform him of my experience with his bakery employee. Please considering opening a Sams Club in Hilo. My daughter had stomach problems during the time she consumed the product and now we know why. You cant go inside. 90% of the Customers were not wearing masks. EVERY SINGLE CHICKEN they cook is OVERCOOKED. I keep checking to find out if you have Corned Beef shipped to the store, but the manager said they cant order anything because they are getting theyer orders from the computer, automatically. On Saturday, July 6, 2019, at approximately 4:00 p.m. My experience has not been pleasant or respectful of my time and effort. Sams Club is a widely known and respected company. You rude, trash digging lowlifes pick up one that you didnt open to buy. And I heard a young man tell a young lady to blow him. THEY APOLOGIZED BUT SAID THAT I WOULD HAVE TO DRIVE OVER TO FORT WORTH IN ORDER TO FIX IT. Now, it has been discontinued. Have a Blessed day. I was then transferred to a supervisor name John. I tried this morning to report this on the phone to the manager and was put on endless hold. The staff still there are great just not enough to cover the sales that you used to have! I told him that I had asked for a manager initially, and that I certainly did not want to repeat myself again. She was furious at the door guy and at me. Call the store we purchase the Kobuchi from and they know nothing about refunding our monies. June 28, 2021 Hello, I sometimes purchase gas from the fuel pump at your Trussville Alabama location. It is certainly concerning that some of our citizens are not attempting to be as safe as possible for themselves & others But, more so for a Global Company Walmart/Sams is not taking steps to provide a safe environment as possible. Im handicapped so I use electric wheel chair I have been a member of Sams Club for years and did not know that I would incur such drama. Annoying! after 9am & the person I spoke to said that they had to change the hours because they did away with the night crew. I hope you will speak with her in accordance with the company policy. Upon inspection of the chair my wife noticed a hole on the front of the left arm. Since Covid I have been shopping at Walmart online and having my groceries delivered or pick them up. Instead of buying I just left the damn store. So I filled out the paperwork. 2 weeks later $3176.95 is taken out of my bank account leaving me -$2016.67. I selected a T Shirt which was listed as $34. We were told by customer service they were invalid. I spoke with a bakery employee named CHANTEL at the Oakwood Village, Ohio Sams Club. The associate that is working the chickens is nasty and rude. That was 2 days ago my order # was3193676866. ! JILL LINK, Hello , Yesterday I was trying to walk in through the exit just to drop off a core battery, I was only trying to go through the exit because I was injured and could not walk without pain. Federick I DONT KNOW IF YOU ARE AWARE BUT THE 8887467726 PHONE NUMBER LISTED AS CORPORATE is not corporate JUST CUSTOMER SERVICE AND THE ARE THE ONES WHO ARE RUDE AND IF THEY CONSIDER YOU AS UPSET IN THE LEAST bit they PUT YOU ON HOLD AND NEVER ANSWER OR ASK AS I was do you want to speak to a manager then put you on hold AN HOURand not answer I may have been stuped enough to stay on hold for a very long tim e waiting for someone to answer, corporate dont care because they allow your treatment as such and wont deal with it since I was done THIS way today 2 times and my wife one more bit seems like it is Sams club policy then when I finaly got a human being to answer I spent several hours today tring to get help only to be told you have one hour from order time to make any changes to your order well I guess this is not over for me because I have to get order here deliver it 45 miles away to person who was supposed to receive it inn the first place. I have been told by several people within Membership Services to contact the person in charge of the contract. THAT IS FRAUD. Thank you Cindy Williams. Stop stealing, and stop treating the employees like your personal verbal punching bags. I had this same problem when I ordered a pool.Different prices again. I will be filing a complaint with better business. Colorado resident. Id like to express the need for another wholesaler in Hilo. After explaining my concern to him, he started in with a lot of excuses that didnt have much to do with the situation. I walked to the tire dept and was waiting patiently when your Manager approached me, didnt even say good morning, instead, in a very rude tone he barked at me, saying Were Not Open Yet. It was to be a gift for my grandson. As of right now I have been on the phone on hold for over 47 minutes finally Dawn from the Escalation Team comes on the line and is looking into it. So I went on to order groceries today and the only way I can order milk is in store purchase only. I have called customer service everyday, spoken with representatives, managers, everybody, and every time they tell me something different, they dont know where is the rest of the order, telling me I will have to order the living room set again. The subcontractor, Carolyn Best and Joshua Fonda were on site, plowing and neither have a drivers license. I believe it was racial discrimination and I am very upset and frustrated by this situation. I have to go back to unload my stuff or unload at the service counter. I really dont understand why Sams club and Walmart have phone, because they sure as hell dont answer them in the Mansfeild stores. You lost sales and a client. all I got was being sent to the dummies in customer service. We ordered a Kensington Genuine Leather Living room Set back in May. I called the store next morning but was told I would HAVE to come in to pay. I appreciate your support! I lost count of the people I have spoken with, e-mails and letters I have sent to Teqtronix and Sams Club headquarters. I SPOKE TO A MANAGER AND SHE SAID THE GROCERIES WERE STILL THERE. She told me that there was a limit on how many people could be in the store at one time. I didnt get my money back I went to my bank within three days I had my money back in my bank and screw the people that owed it to me. If I tell you Sams Club/Wal Mart have told me they are not going to pay for my doctor bill or anything else. I pay extra to get in to the store early. We are a 2nd tier subcontractor who performed snowplowing services at said site, who has not been paid $1100.00. I came home shredded my card and information I got from Customer Service. I have been a sams club member for years. I was told I had to get the item from the shelf or go thorough the order process again. NO decency No politeness to a Handicap Person. No. I will need , undershirts, underwear, socks, for kids and adults. I then proceeded to bring the sofa into my home. This purchase was done on Feb. 2nd, 2021. Alexander Guzinski is my name. I like Sams Club and have been shopping for years here. She reached out to Police! They even had me, the client to contact FedEx to arrange the delivery with them and when I called, they said that they have told the customer service that they could not deliver the sofa, but again the customer representative will act that they have not spoken to FedEx and will have me call Fedex again, knowing that Fedex could not deliver the sofa. sams club ingages in hiring discrimination at there store in addison ill they need to be called out on this with legal action, Was just checking to see what your stance is on masks in your stores. The Original AT&T stock we were forced to sell when SBC took over. I realize it is a small thing for a corporation as large as Sams club however, it is a large thing to me. Both had very long lines of customers with overflowing buggies. When does Sams club address customer issues. 2nd is pork belly. My bank is investigated it as a fraud because they signed a check endorsed it that didnt belong to them wasnt meant for them. Most of the popular cheese is offered both in chunk and shredded/crumbles, but not blue cheese. There was no chicken wings to be found. I am requetsing a large order, How do I go about it? This also happened to me last year at the gas pump which forced me to go inside and renew to get gas. Stay out of politics, idiots. Therefore, sediments, frustration and anger are on the rise as well! It should be called the jokes on you. I did advise him that I would be contacting corporate regarding this situation. Never shop there again, Online team not helping at all I didnt receive my orders and they cant help one of them sut down the phone when I ask for the supervisor, in Duluth, MN the employees are great to help or answer questions. She spoke with the person of that car and made him aware. Yes YOUR mistakes. I really feel I am not alone when I say these things we want Sams Club not Costco! I have bought 2 over the last year and tried to buy more but was told out of stock. Anyone in your operation can fix the problem. I approached the doors and they opened making me think the store was open. jmarsdsa18@gmail.com. Living room Set Nightmare Can I do that? Confused, but ecstatic to work for this fantastic company, I decided to go. Im handicapped on an eclectic wheel which battery is about to die. This would be a tremendous help for the people on the Hilo side of the island to get merchandise. Could someone please fix this, there are a lot of extra tourists in town this month and we need to be able to wash our hands properly. I also told her I needed the refund to my credit card so I could purchase another set and she informed me that the process would be they pick up the item and then give a refund. Hello my name is Angela Harris and I have had A Sams Club membership with Two families using it since 2006 I just found out after paying off my Sams credit card # 6044-9910-2000-5413 was closed because I was TWO DAYS late NOT 30 DAYS making my payment two months in a year and I am Very upset and Will post and comment on as many media platforms as I can.Because I have spoken with customer service and explained that I am fighting Cancer and struggling to make sure that I NOT MORE THAN A COUPLE DAYS LATE . (of all the cars that had been waiting for a long while) DAMN!!!!! To Whom It May Concern, RE: Sams Club, 600 Apt. Please take action! Called them and spoke a supervisor named Amy and she told that the representative reported it lost or stolen & that was a lie. I could not cancel the order due to the order being is some stupid order phase. She checked into it and put things through so hopefully I will get my refund in a couple of days. I THOUGHT MY ORDER HAD GONE TO THE BURLESON STORE. (Nice lady, too) We have been customers for well over 20 years. You were LUCKY, My Sans club in OHIO, ST, CLAIRSVILLE, IS WORTHLESS. I then opened the love seat box and as I was doing so the sanitation guys picked up my first box and allowed me a minute to place to love seat box in the truck. Same company two very different environments. She wrote a wonderful Facebook message today which I would like to share with you. My husband and I are both in our late 70s. I am 73 years old and I cannot ever recall ever having received worse service from any organization in my life. Well this Sat 10-5-19 I find a printed note on the entrance doors that stated as of 10-1-19 no more business or plus member early shopping. There is absolutely no excuse for the Sams Store to not make shopping in that store as safe as possible. I brought the love seat inside and proceeded to the last box with the chair. They would call me and ask me a question someone should have told them, before they called. On Wednesday, October 9, 2019, when I posted receipts and balanced my check book, I noticed the price on my Sams Club receipt showed $2.71. I would like some service. I built respect with them and they respected me. Is it worth it? This was disrespectful, this was inappropriate and this attitude was unacceptable toward me, just because, I guess I asked a question I am making sure I let every one know that Sams Club customer service is severely lacking. I receive no follow-up response. Both entrances had employees counting people as we entered. To buy something at Sam's Club, shoppers need a membership. nothing !!!!! SHE has no idea how to deal with customers or be polite and helpful. It is now May 12. no 1 lb. I was in your store to purchase some chicken wings. The entire experience has taken three months, three deliveries and then you deliver a defective product. 6044 S gulf mnr I noticed one person said they could never get in touch with some company and was told when they did lie after lie after lie.. Will be calling corporate office on Monday. They feel untouchable with all the phone answering devices and not a real person to talk to. She said if I didnt like it cancel my Membership. I had a Sams Membership for two years. COVEY -19 SAFETY CONCERN AT SAMS CLUB RAPID CITY, SD. Believe me, Sams has nothing that I am interested in stealing. 301-804-8485 (Current Active #). Regular pretzels. I have even been told that I was not a plus member I have been a plus member for years. Surely your training of staff must be of high standard and Christine did not reflect those standards at all. I WOULD BE HAPPY TO SHARE THE COMMENTS WITH YOU TOO. Thank you in advance . Not an operator from the Philippines. I guess its just another way that these cheap bastards keep putting people out of work. I CALLED MASTERCARD ABOUT THE FRAUDULENT CHARGE. Extremely slow service due to drastic staff cuts! we went to the sams club in Lakeland florida, in sep 2019, bought a membership, tried to use it 4 oct 2019, was told it was expired and the CSR at the store was no help to correct and told me to call corporate. This was on Nov.15 and out membership expires on Dec. 4. I received an email stating that Sams Club wanted me to come in to interview again. All you offer now are crumbles that taste of the chemical used to keep them from sticking together. The formerly awesome tire service has been destroyed! The person trafficking was also bragging to the line that he still had a job and would then laugh. Nice to see that Sams Club is keeping up the customer service standards and also focused on the community. So I was shopping at your store in Beaumont Texas, as I was checking out the cashier kept trying to pressure me to use my credit, they said that if they dont get 7 credits aday they get wrote up, now why do I want to shop with a credit card when I have cash, this is a sorry was to conduct business, and treat your employees, get it together, this makes your employees look rude by keep asking for a credit card. I have been on the phone for a total of six plus hours trying to resolve the issue of a work bench I ordered. As far as any response to my e-mail, SAMS CLUB remains silent. After paying for everything, the door checker decided that she had to scan my receipt and ring up each of my items three more times before I could leave the premises. Your Company ought to be shamed. Today Im celebrating ME because we dont celebrate anniversaries individually any longer. THEY INVERSTIGATED AND TOLD ME THAT THE MERCHANT SAID THAT I HAD PICKED UP THE GROCERIES. I received them 4/28. However, after making my way to Sams, I NEVER received an email or anything stating not to come in today. To not sell the display to you, if more are in route/on order, is to ensure you get a pristine and proper item, since there is no open box discount, Sams just wants to make sure you get the best product, proper, shiney and new. That is what I said to the Store Manager, if the situation and gas prices rise. However I walked into the store during (Covid) to miraculously discover the tens were abundantly available. Unable to place an order on-line because the site is way over used or is way bad web site. It just takes one event of 2 drivers of each car to get into a brawl! Thank you. I have been a member for many years will be writing a detailed letter, but I will not be renewing my account again due the the ineptitude of the staff in your Elmsford, NY location. The purchase amount varies and you can not prepay. Maybe fake names, but I understand that the calls are monitored for training purposes, however I hope nobody is trained by this process. I WENT TO BURLESON TO PICK UP MY GROCERIES. When I went out in the parking lot on the wheel chair after check out. CEOs & board members are over paid & only out for their best financial gains. I hope this helps. When asked for Mrs. McLays secretary I was informed the CEO has a private number and no one knows how to contact her directly. I shop at Sams in Clarksville, Tennessee. There are several members including myself who are not very happy when we need someone to help us or place an order. why does it take 3 hors to get help??????? The login page will open in a new tab. I suggest COSTCO and BJs to probably be a better option. Thanks Sams Club for charging my bank card for a $1.00 hold without letting me know ahead of time. What happened next????? When you become a member they encourage you to use the frigid app. My money is gone and we have no pool. I have had my membership since 1987/88? I would appreciate some real help with this issue. Youre stealing, but you dont care do you? I understand change but I dont understand to the extend of turning into Costco. I havent been able to get my W2 offline because theres a error its been two weeks and Ive sent multiple messages and complained to my former local club. If you want to speak to me, I can be contacted via email or my cell phone below. This is a lot of rubbish to go through for a $45 refund. Receive call about Kobuchi we purchase for the last two months only to find out there was a recall. I contact customer service once again on May 9 and am given an incident #200509-001467 with a promise of expedited response and resolution. In PA. I canceled the order and received an email on8/06/19 stating that my refund for$486.54 was being processed I still haven,t received. I purchased a gun case at the auction site. Not a system where you have to be just lucky to get your order in, this is not an efficient system. I am a shopper at Sams Club as well. Then manager wonder why people are angry when they do find a real person. Can this be fixed by your programmers or is it a third party application a thats what they were told to do? You have no problem cashing the check, take the balance off and putting it back on. They could do nothing to help me. It used to be 7:00, now it is 9:00. Why pay extra if you are going to take away the option of shopping early. Youre not better than they are, not at all. Aloha, I enjoy getting out in the mornings and getting things done. Especially in a state with a growing problem. Fred, Former State Ombudsman, Colorado. I cannot get into my cart to checkout. I am of the impression that sams and wal mart do not care about customers, only their bottom line, think they are the only place in town. I just left a Sams Club in Austin texas, where I learned that my name had been taken off as primary account holder. Every effort I make to resolve my simple issue simply makes me more frustrated. Im taking my business elsewhere. Ive been waiting on resolution of a major issue since May. These comments claiming employees at Sams being very rude is just too far out there. I understand that there is not much that can be done. My two cents, Store Managers should face serious consequences for not following your company guidelines & state guidelines during the Crisis. I have yet to see any business go under because of the workers. A starving dog would leave Sams Club after witnessing the lack and disappointment of the slim and shameful offerings of ice cream at the Ankeny, Iowa store. I called walmart one night because the employee gave me back the wrong gift card, so i ttid to call them from 9:30pm to 11:00pm woth nobody answering the phone. If that is all you are offering please refund my money and cancel my membership. My office number is (626) 931-2894 M-F 8am to 2:30 pm. I stopped an employee an asked her what the Walmart Guidelines for dealing with the Covi-19 Pandemic & safety. SHE SAID NO. the customer representative only to please you to have a good survey, not to solve your problems!!! Everyone didnt show their blue card, some just walked through the doors as I sat outside and observed and waited for 10am to come When you use the Sams Club app you find items you want to order. I am sadden and disappointed in my experience at Sams Club, inwhich this was totally avoidable. This over $500 that I spent. She is the only non-Spanish speaking Latina there. You debited my credit card for $300. Id like to say as a Sams member, I find your delivery time very poor in comparison to Amazon. I have been a long standing customer for many years. I have been a Sams Club member since you were in Sylmar, Ca. Now there is a store in Clarksville Indiana which we shop at. Can not get anyone to answer the phone in Corpus Christi location ?? Israel Perez, 3720 se 2nd street Ocala Florida 34471 Phone 352-426-3925 member #690 10100 010715465. I am now having to change credit cards, wait till I receive a new card and contact all services that use that credit card for automatic charges. Today she is celebrating her 30th anniversary and is the only one still left at the club from the beginning. All rude, liars, dare you to delete your membership, ONE BIG CIRCUS,, AND NATURALLY, corp, doesnt care all they do is keep their number secret, and cant even give you a REAL e maill addy.ALL phone numbers are PHONY or does to a call center because CORP. DOESNT want to be bothered, So i took back $ 300.00 worth of goods, cancelled my membership, of 21 yrs, will report them to Consumer protection agency [ fraud ?] I am very angry at this point. The level of incompetence in your staff is baffling. Joseph Shereef Every one was shocked the way she was reacting to an old handicapped man. The hiring manager told me I would receive a welcome and orientation email. I have placed 2 orders, about 2 weeks apart for the same items and both were cancelled by Sams Club. Maybe if enough people go to a different place to have a purchase pick up, because it is available at other stores in my area, who will care more about their customers getting a fair place in line for their order Sams and Walmart will hear the people. 4). I have been told to come back the next morning early to make my purchase.

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