This's my first review company I try my best to type! So I called my credit card take care with it. 8/31/19, 4 to 5 phone calls later and Moses offers a minor discount (after much-much deliberation) for our trouble and a guarantee of delivery with our choice of date and time. However, there have been some reports of durability issues for some customers -- with some reporting issues with longevity of materials. Told her my online order gone bad story and said let me speak to the manager. We were initially interested in a leather chair but their selection was very limited. WARNING! And then had the nerve to say it was our fault because we weren't home. Never again will i order from this business. While budget conscious customers find these to be good options, there are some that described issues with delivery and damaged items. Company Response: Dear BBB, We are in receipt of this claim. Don't go there to look for furniture because if your shopping around and you want to check what your eligible for they're gonna go ahead and just open a whole lone of credit on your name and make a joke of it when you say something. Please check product The delivery people said it was not their fault and wanted to leave and demanded payment for the delivery and assembly and they were very critic of their colleagues at the store, who they blamed for the entire problem. Additionally, you can schedule exact delivery dates and assembly was included. See how it all works here. 2:30pm I missed a call from the Customer care dept. Your furniture is not the best in quality. They also carry some very modern style furniture for folks who are not into traditional style furniture. He never gave his name never said he was leaving. Well they are delivering in January, but, I now have a FOUR HOUR window to wait for said delivery. Since I was already out on the road, I decided to swing by there, thinking they were just understaffed or busy with a sale and couldn't pick up the phone. I became insistent because I no longer wanted to speak to a rep, so he finally put me through to a supervisor named Rebecca. Edward was not there so I had to explain everything that happened again to the customer service cashier. Messing with people's credit should not be taken lightly and I was not impressed by how this was handled. * Can't wait to go back and get more things. Bought a living room set, the delivery was horrible and the store managed to charge me TWICE for my purchase. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. First, I do not know why it was sent there if it was made for my home address and the email states that it will be sent to my home address. I added 2 additional chairs, and waited for delivery. The warehouse manager, however, claims it's the loader who is the problem. The "rooms to go" doesn't have stock and charge people restocking fees. 1 month after I received my long awaited bedroom furniture, there was a hairline fracture in the headboard. I decided to go to the gate to greet the driver arriving with-in 7 mins of the first missed call. Some stock photographs may show options that are not included. Last time I was in a Rooms to Go was a while ago and I found all their items very 80s or dated. While we were trying to call the delivery driver became rude and took the furniture back to the truck and left. So I we showed Rodrigo the couch we liked and then he said okay and brought us over to the computer so we can check to see what we were eligible for** check to see what we're eligible for **** we knew at this point that you have to run your credit to do so. There will be people out helping the line move along with their iPads taking orders and telling you which vehicle to follow, "sir follow the red Buick and they will have your sofa, tables, and lazy boy at the window" Nope not like that at all. Am still paying on this bad product. I actually visited this location twice, once last year and once this year. We decided to look for a bedroom set with them back in November 2017, we chose a really nice one that was a 7 piece set. As of today Fortegra denied the claim stating the Glass Table isn't protected for scratches. Now the young lady from the delivery center was very kind and understanding, transferred my husband to the store in Round Rock. then things got all ugly and rude!?! When I came into the store, I was greeted promptly and asked if I knew what I was looking for. So, apparently this is a problem there as well. I finally spoke to someone & they stated that they could not cancel the order until the following morning but that they would cancel the order & send me an email early the next day. Eventually the handyman left and came back with parts to make a temporary fix. And was saying I was threatening him. Then inside, asking for bottled water and to use our bathroom. I felt very uncomfortable. I'm using "is" because we have an ongoing problem with the delivery installation. Question: If this is not Rooms To Go's fault, according to Moses (store manager), Omar (warehouse manager), and Chris Serano (District Manager) then WHO IS RESPONSIBLE?? No available dates to deliver until two months later which was 4 days before Christmas. I will start off by saying that in my in-store experience was positive and that the interactions I had with the store Managers Scott & Jill were very helpful as they tried to resolve a headache of an issue I encountered during my delivery and communication with the Customer Service Centre. I called back 4 hours later to verify my purchase had been cancelled and refund and a lady stated that it was cancelled and my visa was refunded. They would opt to lose a customer and potential future customers rather than owning up to an internal issue with the bait and switch salesman. I left, went to City furniture and purchased my King size bed within 30 mins. The only thing missing was a bar with beer and alcohol for their little get together. If you like having delivery people in your home because you're lonely, use them! They keep pushing the delivery window on their text message app to later and later in the day. and I have to call after 2!!!!. Went to Kane's instead, had the opposite treatment, greeted and left alone until we needed help and spent our money there. Not to go into all the details, we called customer care and out of the 25 or so pieces 11 of the pieces now had to go back from damage the movers did. That's when I found out the delivery wasn't til the 13th, the following week. Over $200 they will lose a good customer. Mr. Evans also said that I had his word that our replacement cabinet would be delivered this time. They gave us an original date of May 18 for delivery. It was very clear that they're not in the sales business but the hang out, sit on their butt business. The furniture was delivered on time with no problems. The police finally arrive speak with the manager of Acceptance Now! As we arrived, we asked for Annette again, lucky us, she was working and she helped us again. Even if you purchase a warranty, the issues don't get resolved even if the issue is under warranty. So when it comes to RTG getting my business, Oh no, can't get it!! I was beyond irate! Fortegra informs us that stitching is not covered as it is a manufacturers issue! We found an item that would have worked, but I had yet to check another source. At this point, Moses informs me that 1/2 our bed did not make it on the delivery truck. I saw employees marching hastily from one department to the other as if they were busy, but I was one of the only customers there (One lady acknowledged my existence there. I ordered my room furniture online. And, yes, I have a warranty. Depending on what happens next week I could bump this to a zero star review. If I returned it, it would have to be a store credit. My furniture will be here in 3 weeks so My girlfriend and I are sleeping on the couch and have our clothes laid across the floor, until then. Christine called us back first thing in the morning and helped us through our next issue and we got everything squared away quickly and easily. I bought sectional a while ago , we exchanged a few times love seat and a couch because it was defective plus horrible customer service, actually no customer service at all. He explained to me that he had been in contact with the head of the delivery department and that our replacement cabinet would arrive on August 22nd, 2017 between 10 am - 2pm. It's exposing flaws and weaknesses in your company that will chase customers away. When I decided I was going to ask to void my order from yesterday a manager named David stated that he wasn't sure if he could refund/void the order because the furniture was already on the truck to be delivered to round rock as we paid for express shipping. They also seem to hire the bottom of the barrel staff to handle returns and complains. On behalf of Rooms To Go, please express our apologies to our customer for any inconvenience they may have experienced. I call the next day to reschedule the delivery only to be met with the information that it STILL wasn't in inventory and would be another day. The salesman don't know the products that they are selling. and I asked what other optional things are on the contract my mother mentioned the liability waiver and he procced to say that it was required. They called us at 6pm to ask how our delivery wentbut we had not yet received our bed. Sounds to me like Rodrigo needed to hit his bonus so he fucks with other people's credit to do so. All they did was say sorry. Then the manager of the store called me (she was very sweet) apologizing on behalf of Rodrigo and saying that she's sorry that the verbiage he used was wrong. Second thing you don't do is wait until 4 days before the promised delivery date to let your customer know that they overbooked the date originally planned and it will come the next available business day (not a weekend bc ofcourse that would cost them money). I was notified that the remainder of the order would be delivered Feb 25th. On a side note Not all employees were mean and I want say thar employee "david" was very helpful and nice!! I walked past another sales rep sitting at one of the dining room tables about ready to fall asleep. So after complaining for about an hour on the phone, they suddenly can bump the delivery time up to 5 days from now. I was notified at that time that it would be the first of January 2021 before it was delivered. Problem is they are delivering children's furniture after 8:15 pm. I found parts of my furniture in my driveway. a few days after being here, we decided to go to rooms to go because it was recommended to us by a family member. I have wasted over 2 hours today for no reason, and still nothing. One employee stared us down when we came into the store and when we were leaving. This Rooms to Go has given us nothing but problems! Today I was notified that it would be March 13th. so we went, we spent a lot of money on furniture for our new house including two couch sets, a small dining kitchen set, and a full king sized bed set, and this came out to a lot of money. We are hoping that next Thursday our delivery will go smoothly. This info was nowhere on any paperwork. When I call the call center, they said they'd have someone out there that day. He came and didn't even ask what's going on, he came shouting almost why are you causing trouble in my store, my mother and I tried to explain what's going on and he stated I don't want to hear. He was finally able to re-schedule the delivery for November 27th and now his pregnant wife and him have to sleep on the floor for another 55 days! I called the vendor directly to get the hardware ordered. He greeted us upon entry, very helpful and friendly!! We told him several times that the store told us it would be assembled. Every single item they have delivered has been damaged or consists of shoddy workmanship. I was honestly appalled by his extreme lack of professionalism and defensiveness. Not only did he refuse to do anything at all or fulfill the unfulfilled part of the order (assembly) which was included in the price, He was extremely rude and obnoxious. Will never shop there again. This is not due to neglect. The extra fees can add up. In what other retail environment does this happen? We bought multiple pieces of furniture with Linda T as our sales person, and then a couple more items a few days later from another sales person -Perla or something (can't remember her name as well). He acted as if he was annoyed with me stating he was working too. 2. Go to another furniture store stay far away from Rooms to Go they clearly do not care after the sale is completed. We live in a gated apartment complex, and the drivers called at 12:56pm to let us know they were here and that they have a 20minute max wait time once at the address. However delivery and customer service are terrible. At the end of the day this company isn't worth a dime or second of your time. 3 deliveries were a nightmare!!!! you will lost your money. So I called the Rooms To Go Houston which is the same store I order all of my furniture from and the lady put me on hold then came back to me that they are working on a solution and they will call me back. On Tuesday May 31st, the delivery day, I received a text message that my table is on its way to the apartment in Dallas. I was informed that their vendor is responsible for the chair, not RTG even though RTG sold it to me! Yes she could and did. Bed arrived today. DO NOT purchase from this company. That he should of said running your credit instead of checking eligibility. Bought a bedroom set and it took a few months for me to get it. This site's sole purpose is to help you make the decision faster and with more peace of mind. The furniture arrived within a week and it is more gorgeous in my bedroom than I could have possibly amagine. In addition to the top categories above, Rooms To Go offers a wide array of other home products, such as: Rooms To Go can be found predominantly across the eastern United States. The location of the store is pretty good and easy access from I-35. Sofa cushion separating at the seam. I will not recommend this place or shop in rooms to Go again. their selection is very broad and I really liked the styles, but I had already done price comparisons at other stores and this was the most costly one so far. Thanks again to Sandra ! Wait for an email so you can fill out information they all ready have but refuse to provide 3 you must mail yes mail not electronically regular postal mail the form with a check or money order of min amount of 33$. wtf are you kidding it could be 4 screws or 2 bolts 33$ 4 now you wait over 10 days for a mailed response which may or may not have your needed parts or solition. When they delivered it every piece except the nightstands were broken. Beware beware. By 12:59pm, the truck was nowhere to be found and we didn't hear again from anyone, and were put on hold constantly after being told by customer service that the driver marked us as 'not at home' and moved on. So I called customer care and they said they could re-deliver a replacement next Tuesday!!! Stay FAR away from this company. Told me that I had to wait an additional 2 months, and also store this big heavy table at my home until January. Just in time for my guest who are going to be here tomorrow! Mr. Ware offered to cr. I also bought a warranty so that if anything went wrong it would be covered. Fast forward to yesterday and the driver came at the wrong delivery time and our building would not allow him in so we now had to reschedule and we have to wait another week without furniture. He agreed to send someone else to fix it. We went into the store and ordered Furniture through the sales person Ginny which was an easy process. We went over different pricing options and Tom was super helpful in letting us know all our options that fit our budget. Due to this and the lack of an in-home sleep trial, customers may feel that buying from a reputable online brand is a better option. Financing options are available upon approval. This has just been a terrible experience!!!!! But"normal" wear and tear is not covered. Do not let them sell you on the "fabulous", "care-free" Sunbrella material. The representative was friendly and eager to assist me. She was amazing to work with and found solutions to our problems and answered all our questions. My wife went through the security app system to open the gate, which malfunctioned and didn't open. Just want me to wait an entire 4 months for a product. Has we were waiting on the manager we saw a lady passed by which Leonard stopped to ask the question and she reply by saying "I will be back there is somebody else in front of you for questions" I then asked Leonard if that was the manager which he said yes. A leather sofa should not have these issues after 8 months of use. The next day I received a call at 1533 reminding me that my delivery is scheduled between 1400-1800 and I was #5 on the truck and the driver was at stop #2. She answered all our questions and concerns. I sent pictures to the main office etc.. two weeks and 4 contacts by email and no results. However, there were some complaints for some shoppers, including some reported issues with degrading support. They also have a ton of stuff that I couldn't find online so don't hesitate to drop in and check out their show room-you could be surprised at what you might find! So I the emailed head quarters stating my issue and asking them if they can somehow cancel it so it doesn't affect my credit. 1 Star just because we got the furniture refunded back to our credit card in a few days. 100% polyester chenille, *On purchases priced at $599.99 and up made with your Rooms To Go credit card through 8/1/22. Ms. Hester's customer service was 'top-notch'. We didn't even make it thru the door and we were approached by a salesman who I thought was going to literally jump on us. We then had to cancel the plans that we had delayed earlier in the day. I submitted the photos, and was told they would schedule an appointment for a technician to come out and evaluate. Did I mention they sold the floor models for half off. Matthew also told me that he had spoken to the manager, John Evans and asked that I call back the following day after 9am if there were any problems with the delivery. But as it turned out, several things about the order got screwed up. Then they delivered a full set of a bedroom furniture, of which the only piece not damaged was the nightstand. The lamps came with dented lamp shades. With a name like this I almost expect to be able to phone in my order, walk in, pick up my room to go and go home to enjoy maybe there is a drive through window? The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. (because by now, I know that real quality is out the window), he had no idea! We called back the next day and gave the delivery department the 4-Hour window for our building. Really? I entered the store and noticed several sales people standing around talking. That would have been the 6th. They deliver incomplete products and then have little motivation to correct it. I checked my bank account it was in one payment and I told them I wouldn't accept the refund unless it was in one payment as it was charged The store manager of rooms to go finally come and I'm not sure if at night he's a doorman for a bar, but this is a furniture store not a bar. We decided to give rooms to go another shot because we have unexpected guest showing up in a week and we needed our guest bedroom furnished, we also needed those extra things like rugs and wall decor. They let you shop while checking on your periodically. Although we didn't make our purchase here I was still pleased with the customer service we received. Why did your driver lie and say I wasn't home when I was? I tend to be very indecisive and he was more than willing to walk laps around the store several times to find exactly what I wanted! And explained it wasn't a verbiage issue it's actually a legal issue. Upon delivery, head rest had seam coming out so they replaced it. I did all the ordering online, and although it was about a month and a half wait for them, we were still very excited to get them. Both our bed and our sofa broke this weekend after just 2 years. The cons: Some issues with durability and delivery reported by some customers. Hopefully, they notice this post and really try to help me because I'm not paying TWICE for items received. The girl who she spoke to on the phone in the morning confronted her and asked why she came to the store. The sales reps are friendly and the furniture looks good, but some of it is cheaply constructed. I waited until she was back at work to make my purchase since she took time out and treated me like a person and not just a commission check! Our rep at Haverty's in Lexington was also amazing and we'd use her again if we were still living there. due to incomplete parts. He said the missing parts would take 2 weeks to arrive and we should wait. Well, you try to find the manufacturer and see if you have any luck! Meanwhile, they charged my credit card 4 months ago and have been sitting on the money. Don't go here!!! Lesson learned. Also the rug I make order for it from August 16 I didn't get it today about a month now and I call to cancel it and get my money they give two options we will know when we get it after two weeks and will call you or if you want your money will be after 3 weeks. We couldn't make up our mind so we ended up leaving but came back the next day to finalized the sale. I went to speak to the manager about this, but he had gone to lunch and the rep that was in also said it was required and then she read the document and stopped mid sentence, when she realized it wasn't. The hardest part to swallow is that now I am 'GUARANTEED' (for the THIRD time) that the REMAINDER of my bed will be delivered during a specific time frame tomorrow. I called the store on Sunday morning and spoke with Scott who was sympathetic to the issue and attempted to assist but had no luck, he actually had to share the news that it would now be 2+ weeks until I could receive my delivery again I was dumb founded as my order was on the truck less then 24hrs ago, Scott escalated it to Jill (Another Mgr.) They make is wait 10 months to get our furniture that is to replace what was delivered to the WRONG ADDRESS. On August 8, 2020 I purchased a set of living room tables which totaled 500.00 from Rooms to go university location in Charlotte NC. On August 22nd, 2017, we again waited for the replacement cabinet to be delivered and once again our time was wasted. After hours on hold for the salesperson to remediate this situation which would require two humans to lift the new bed and middle legs and remove the old frame. which she did not tell me it was optional but automatically added to my contract. Seriously, a manager should know what's going on in their store at all times. Assuming they stick to the schedule and resolve the issue this next time, we'll have had Rooms To Go personnel to our house SIX TIMES over the course of seven weeks to get a single order correct. On November 5th I went to Rooms to Go with my father to purchase items for his apartment. My wife showed him where she wanted the crib and he told us that they do not build it and tried to just put the boxed crib down.

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