I like the Jewelry and the prices, also that they offer Lay-A-Way. Sad when a company can't respond within a timely matter to fraudulent product that they sold.Order number: *******. I got it to go with the necklace I purchased last year, I want an earring I can wear at work I'm out in the field and am not always safe I bought the 1ct necklace these will b a great complement. My wife is devastated as am I. I order bracelet and had some defects and they sent Just placed an order for a gorgeous tennis bracelet. Went through hell to get replacement of missing 3rd bracelet. If 7 days have gone by since "Client" (your) purchase was delivered, unfortunately, wewill notoffer "Client" (you) a refund or exchange. I am sure you love your new watch but just in case I wanted to let you know about our no hassle return policy. I can see in our system that a return label went out to you on November 8th, yesterday. I immediately called customer service after the order was placed to change the address it was being sent to and was told my had not been completed , was still in my cart and I checked while they were on the phone and saw one no order was in the cart and two PayPal had received their request for payment. Thank you, superjeweler.com. YES, SUPERJEWELER ONLY SELLS REAL, AUTHENTIC, NATURAL, EARTH-MINED DIAMONDS. There is also a chat available while shopping, and also a number to call if you require further assistance. She works in a doctors office and doesn't do anything rough or out of the ordinary.. as stated before the ring has been sent off to be repaired and was at one point sent back and received with diamonds still missing upon the day of receiving it back.. we can go back and forth all day everyday if need be.. as I have plainly stated I have the msgs and pictures of EVERYTHING saved. I love we have different options to pay and you send the material in two days for free with optional protection from loss or theft insurance coverage. To find more information about reviews and trust on Sitejabber.com please visit. My husband purchased my wedding ring set from SuperJeweler. Where's my super jeweler cleaning cloth promised withy prder. My jeweler advised me that the earrings were not Diamonds at all, but rather cheap, CUBIC ZIRCONIA. This young lady is definitely an asset to your organization. BBB is here to help. I wasn't sent the $20 gift card for signing up for text and emails but was told I would receive it the next business day. Love them Beautiful perfect size thank you I will be back. I'd add more pictures of electronics (inside parts); I also think it would be nice to show photos of the assembly process in real time. Super Jewelry Co. will provide "Client" (you)with a Store Credit Codeif "Client" (you) are eligible for an exchange and Super Jewelry Co. All returned items by "Client" (you) must be in it's original and new condition to be eligible for an exchange by Super Jewelry Co. Thank you! My diamonds are real! Diamond Swirl Hoop Earrings + FREE Pair of Black Diamond Hoops! ************** is a 3 time customer, so he knows that we will take care of him. Coupons are often available, and checkout accepts a variety of payment options. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. You responded to my statement on November 14/16 and to date I still haven't heard from anyone! I have qualified for pay tomorrow however the last three times at check out it does not show up in the payment section. Measure the length of the string or paper and determine your ring size. If an order made by "Client" (you) is marked and shows asDelivered, but the"Client" (you)did not receive it, it is the "Client's" (your)responsibility to contact USPS to find the package. All of our jewelry comes with a Lifetime Guarantee and a no-risk 60 day money-back guarantee. We are going to refund the customer. We are really surprised by this review. What other shipping & returns policies does SuperJeweler offer? I did not have to go to another website to get background information on the carats or natural/grown diamonds. You can use SuperJeweler coupons to unlock discounts at their website. Our previous orders were shipped as per the above policy and signed for. Twisted Diamond Hoop Earrings. NEVER EVER LEAVE. Saw a text deal about the necklace and couldn't pass it up. I have bought quite a few things from this site and it's always good quality. Looks like a lovely pearl necklace for a great price. It arrived today--JUST in time for Father's Day! BBB Business Profiles are subject to change at any time. If an item is marked as 10K or 14K gold, then yes that is what it is. With the covid crisis in *** we got a bit behind. Attached is a photo of my fiance who by all accounts is a tiny woman and a girly girl I'd there ever was one. I was so embarrassed when my wife's gift fell apart right before our very eyes. You simply will not find a better deal on jewelry anywhere. All returned items by "Client" (you) must be in it's original and new condition to be eligible for a refund by Super Jewelry Co. Special or custom orders are not eligible for refund/ exchange. Beautiful earring at a great price. I had to pay Royal Mail 12.50 to release my item. Can't go wrong with these choices. I am truly appalled by how they have handled this situation and I am simply expecting not to be treated awfully by the company. I contacted Super Jewelers to see if I could get the order expedited in time for Father's Day. There is no doubt that I am the first, nor the last, person to be defrauded by Super Jewelers. All returns by "Client" (you) are subject to inspection by Super Jewelry Co. Quality Control Team and Items that have been used or damaged will not be eligible for Returns and Exchanges. Prom season is here, and you deserve to look and feel amazing for your big party! Jewelry purchased looks very nice from photo and look forward to receiving them. Deals were easily found on my Brads Deals app. Sincerely Unfortunately there are some customers who need to be abusive. Praying this time no fowl ups and next rating will be 5 stars. There was some confusion on our end about this return. thank you. Love this Company. Incredibly Popular! I love your products! 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. the first time my wife opened the box to see the set the first stone came out of the setting. As a matter of policy, BBB does not endorse any product, service or business. I just ordered a watch from super jewelers and then discovered on another site that many people complained about your company and this particular watch as being a fake. The Order Date was 11/24/2010. I've shopped with SuperJewler many times in the past, and I've never been disappointed. And again like I have stated prior at this point we know your not a upstanding business so from here out we are just looking to keep other innocent people from experiencing ORDEALS like this.. We are very sorry, but we will not be able to satisfy ******************. Awesome deals on super valuable jewelry! Others was saying it would take 2 to 6 weeks to get the ring sized and shipped. I've ordered many items here. Become a verified brand rep for SuperJeweler and amplify your brand's voice on Knoji. I was looking for a jeweler who could make a size 17 ring for my husband to be, Easy process and love that I could customize the ring to my specifications, For initial purchases there should be some sort of a greeting discount or at least a follow up return discount also I'm curious about creating a ring if I have purchased the stone I use for the design from you would I get special loyalty pricing it would help retain business for other clients (I'm a branding and marketing specialist with global recognition in my field lol sorry these basic business ideas are common for me I review businesses, business concepts and professional relationships for a living), Instagram and the Great photo of the mystic topaz. Hi, i recently purchased a diamond ring from your site to be shipped to korea. Also you all never ever put any real yellow gold on your specials for people to buy. Just placed an order for a gorgeous tennis bracelet. Clearly, they have no intentions of correcting this situation. I immediately email the company requesting a refund and received and email back stating they received my order and do I want it to be processed or do I want a refund and I choose refund. It is very beautiful, the chain for it is dainty so that the jewel stands out only & the chain implanted at the top of both sides on the jewel so it stays put. Up To 83% Off Retail | Use Code STIM2021. I've had to talk to customer service once before in a previous purchase, and they could not have been more helpful. I chose SuperJeweler because of the selections that were available. I have been a very happy customer of superjeweler.com SuperJeweler's website, is one of the best sites to purchase jewelry online. i received a tracking number soon after and the item was shipped in good time, which i am quite satisfied with. They were to be in 14k white gold settings which I am also questioning at this time. How good is their customer service for returns? As stated, even the Appraisal Summary for insurance purposes identifies the earrings to be "white gold diamond stud earrings". The items arrived in discreet packaging. Bought my fiance an engagement ring that cost around **** dollars.. not alot to some but is to me.. received said ring in ****** since June we have returned the ring for repair due to stones falling out 5 times.. each time they send it back and a week or 2 goes by and the same thing happens.. a stone falls out.. this last time they sent it back to us with a stone already missing. We have already sent the customer a prepaid return label, and once we receive the return, we'll be happy to refund. Primarily knowing that if pay tomorrow did not show up that my item could be put on layaway. I spoke with Samantha J, an incredibly knowledgeable and delightful (if I may say) lady who helped me with this purchase. Based on our last check on March 13, 2022, SuperJeweler was not offering in-store pickup. We have a 60 day money-back guarantee. If i order today, with expedited shipping, when would i receive in las vegas? There is nothing fraudulent about the ring, the transaction, or anything at all. It was super easy to place my order. When my lady gets these she will be very excited! We use cookies for analytics, personalization, and ads. It was for $301 with a minimum purchase of 250 just like this order. do not order from your company as quality of merchandise is poor". I have called and send you emails and no responds i have a 4500 dollars layaway and i am worried besides quality. Never a mention of Cubic Zirconia anywhere on their website. We scour the globe looking for the best deals on diamonds and gemstones.

Sitemap 29