We have received the item and are currently processing your return. stack: false, collection_includes: "15-kids" By this time it was 12/23/21 and I called and spoke with ******* (4th service rep) and she said I should have been given and e gift card immediately so she escalated my ticket to another ***** I requested her to send me an email of this transaction but again nothing was done. BBB Business Profiles are subject to change at any time. background: "#ffffff", }),new Bxgy({ colors: { discount: new PercentageDiscount(70),message: "NOW 70% OFF! Thank you, Customer Reviews are not used in the calculation of BBB Rating, of those, 45 complaints were closed in last 12 months. discount: new PriceDiscount(8),message: "SUMMER DEAL - NOW ONLY $8! discount: new PriceDiscount(9),message: "SUMMER DEAL - NOW ONLY $9! Service is available by Envoi, our third-party courier, and is available to residential addresses Monday to Saturday only. *Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse. 1. calculate_price: true, colors: { stack: false, new DiscountItems({ Here you can shop from the comfort of your home and get the items delivered to your doorstep. stack: false, When I do that it asked me to plug in my Email address and when I do it did not work. I purchased some gift items using a valid gift card (secured from **********), and the order is being held indefinitely for fraudulent reasons. So, lets go! text: "#c90000" calculate_price: true, Sign up for Aropostale emails to get the latest styles & offers. stack: false, type: "LB-50-OFF-2022", display_messaging: true, Worst experience ever will never shop from their website again. It's not my fault the company has taken since mid may and still not resolved this issue. That time has come and gone, and it is still suspended. (9AM EST - 12:00AM EST), Do I was told by the representative since the item was damaged, the fee for the return label wouldnt be deducted from my refund. Standard (Expedited) shipping charges of $6.99 will be refunded for gift card orders only. Potentially due to missing or invalid order or payment information, your order is suspended awaiting verification from you. I contacted aeropostle way before they claim i did. }), This means that Aeropostale has deducted the $66.17. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I explained to the 1st service rep to credit my debit card completely because I no longer had the gift card. However I typed it in to the gift card email to see what happened. *exclusions apply, Free Shipping Over $50 Or When You Buy Jeans, SIGN UP FOR AROPOSTALE EMAILS TO GET THE LATEST STYLES & OFFERS, Chat display_messaging: true, calculate_price: false, stack: false, new DiscountItems({ include: { (Drivers will not be able to complete delivery if they do not have access to buildings.) colors: { },regular_priced_only: false, The company also allows an online tracking facility which makes it even more lucrative. collection_includes: "5-bf-2022" calculate_price: true, background: "#ffffff", It is the carrier (FedEx, USPS, UPS, DHL, etc.) Not Sell My Personal Information. It does not mean that your order is canceled but that its awaiting verification from you. text: "#0d2a8b" Please either release my order immediately for shipping, or cancel it and immediately refund my gift card (I cannot wait 3-5 business days for those funds to be returned). },regular_priced_only: false, type: "3-FOR-21", discount: new PercentageDiscount(100),message: "BUY ONE, GET ONE FREE - MIX \u0026 MATCH! new DiscountItems({ discount: new PriceDiscount(5),message: "SUMMER DEAL - NOW ONLY $5! background: "#ffffff", buy: 3,price: 21,message: "", }, }, ", A: It takes around 3-10 business days for Aeropostale to deliver. new DiscountItems({ The exact number of days depends on the courier service, shipping method, delivery destination, and various other important factors. colors: { It means that even though Aeropostale has packed and shipped your parcel from their warehouse, the carrier is unable to provide you with the tracking information. },regular_priced_only: false, Please note, all shipping details are in business days. discount: new PriceDiscount(20),message: "SUMMER DEAL - NOW ONLY $20! Delivery of your items can take anywhere from 3 to 10 full business days, depending on your location and the shipping method you select at checkout. collection_includes: "2-for-18" I had wished to pick up in store to avoid this, but the option was not available. You can expect to receive credit for a returned item within 30 days of when we receive it at the warehouse. calculate_price: true, For more information, please see our Privacy Policy. include: { Step-by-Step, FedEx Scheduled Delivery Pending: The Solution. I was given a 24-hour timeframe. collection_includes: "bogofree" The tracking information is accessible from Your Order History on our website when it becomes available. The customer did not contact us until 11/16/2021 we cant track orders over 120 days so we have no delivery information. text: "#c90000" ", Service is available by ICS, our third-party courier, and is available for delivery to residential addresses Monday to Friday only. The free shipping calculator visible in the bottom of the shopping cart is set to calculate the spend threshold required to be eligible forfree Standard(Expedited)shipping.Please note: It does not apply to Express or Priority delivery options, nor to orders destined for the United States. 1. If either or is not available,the packagewill be left directly at your door. },regular_priced_only: false, Once processed, your order will be forwarded to our carrier for shipment. type: "LB-70-OFF-2022", I asked for a supervisor which ive also done multiple times but when they try to transfer my call noone has ever picked up and no voicemail. }), display_messaging: true, collection_includes: "lb-70-off-2022" Different courier companies like FedEx, DHL, USPS, UPS, etc., use different forms of a Tracking ID. California residents, see our California Privacy Notice and Do Not Sell My Personal Information page. background: "#ffffff", I spoke with yet another representative who conferred with her supervisor. include: { background: "#ffffff", best_discount: true, Standard (Expedited) $19.99 - 8 to 14 business days + customsWe cannot process returns/refunds and exchanges from the USA.All US sales are final. collection_includes: "graphic-2022" }), 5. background: "#ffffff", include: { Also a few days ago my online order history status changed to being processed. On 10.22.21, I received a shipping confirmation with a tracking link. Please confirm that you would like to hear from us and receive exclusive offers! Please ensuresomeone is home to receive the package, or a concierge that the package can be left with. California residents, see our So tonight, I called your customer service team once again. I contacted customer service multiple times about this situation and i was lied to . ", Well guide you through the process. }, ", best_discount: false, colors: { stack: false, },regular_priced_only: false, new DiscountItems({ Your package is assigned its tracking number almost immediately after that. If you returned an item to our warehouse, this status lets you know that we have received the item. },regular_priced_only: false, FedEx Return to Sender: The Complete Guide. calculate_price: true, I have never been refunded for the missing items and calling in and speaking with someone has been a nightmare. *Please note: Most packages will be left at doorstep if no one is home, as a signature is not required. I decided to cancel the order 2 months later on 10/16/21 due to product not being available. text: "#c90000" stack: false, type: "20-PP-2022", }), },regular_priced_only: false, Your browser's Javascript functionality is turned off. new DiscountItems({ },regular_priced_only: false, 7. background: "#ffffff", ", Ensure you include a phone number where you can be easily reached at. type: "BOGOFREE", If you receive this status message it does not mean your order has been cancelled. background: "#ffffff", type: "5-KIDS", It said it was delivered to me, however I have security cameras and can confirm it was not delivered to my residence. This message is displayed only after you failed to respond to the message of temporary suspension. Please turn it on so that you can experience the full capabilities of this site. collection_includes: "40-off-fall-2022" All 48 hour shipping orders will be delivered by 9 PM the next day (excluding Sundays & holidays). }), }),new Bxgy({ }, : You can also find your tracking ID in the confirmation email sent by Aeropostale on the successful completion of your order. The order might be canceled either due to some error during the authorization process or due to invalid payment, which will specifically be conveyed to you. And, of course, our guide to know how best to use it. collection_includes: "9-pp-2022" Next Day Shipping option will appear at checkout if eligible. new DiscountItems({ include: { Thank you for subscribing! We have worked closely with the customer to try to assist them. Such a message is usually followed by a phone number which you need to call to take immediate action in resolving the issue. collection_includes: "10-kids" However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. background: "#ffffff", Orders are generally shipped the next business day (Monday to Friday), except for holidays and peak periods such as Christmas, Cyber Monday, etc. colors: { You can keep a regular tap on your email to check if you receive any new updates from them regarding the location of your parcel. If an error occurs during the order authorization process it first goes into suspension while we attempt to reach you for verification, and then it is cancelled. },buy: 1, }), I waited patiently for several weeks, my debit card was refunded for only the amount that was charged. include: { The email was also below says click here to see your gift card. All I have been battling covid since the end of may so i have had an extremely hard time and being taken advantage of and lied to on multiple occasions and had my money taken but haven't got any of the items I payed for. Service is available by T Force, our third-party courier, and is available for delivery to residential addresses Monday to Friday only. You must live in one of the following cities: Toronto, Vaughan, Woodbridge, Ajax, Concord, Thornhill, Richmond Hill, Markham, Brampton, Milton, Hamilton, Etobicoke, Mississauga, Oakville, Burlington, Scarborough, Pickering, Whitby or Oshawa. Ext Ref ******** JDA ********* order date 10/20/2021 Status shipped and posted 10/22/2021. That i was just out the money because its been too long. If either is not available,the packagewill be left directly at your door. I was yold this in November four different times alone so if the company is trying to say i didnt contact them until November(which isnt the case i started contacting them in june) why was i promised ny order would be shipped or a refund immediately four different time just in the beginning of November if they never planned to give me the stuff i paid for? ", },regular_priced_only: false, }), }), Please have your order number available when you call. I appreciate the better Business Bureau looking into this for me and i hope this can be made right. International Association of Better Business Bureaus. type: "3-PP-2022", text: "#ea0606" }),new Bxgy({ discount: new PriceDiscount(4.99),message: "ONLINE ONLY - NOW $4.99! text: "#c90000" The ID will then help you to track your package anytime, anywhere, and always stay updated.Hence, make sure that you dont lose your Aeropostale tracking ID until your order arrives. text: "#c90000" You can keep a regular tap on your email to check if you receive any new updates from them regarding the location of your parcel. discount: new PriceDiscount(3),message: "SUMMER DEAL - NOW ONLY $3! Check your email for a confirmation. display_messaging: true, 1. text: "#c90000" },buy: 1, So, to clear your doubts, have a look at these frequently asked questions: A: As soon as you confirm your order with Aeropostale, they start preparing your package at their warehouse. Once an order is cancelled it cannot be processed and must be placed again on our website in order to proceed. Aeropostale also provides constant tracking updates on your email once your package has been shipped. Immediately after you place an order, order information may not appear on www.aeropostale.com in your order history for up to 1 hour. new DiscountItems({ So the total of the purchase after that was 110$ and change. display_messaging: true, I have called numerous times and been told they would reprocess my order and ship it within a few days or if they were out of the items i purchased would refund me immediately. text: "#000000" background: "#ffffff", Policy. new DiscountItems({ type: "15-KIDS", display_messaging: true, buy: 3,price: 18,message: "3 FOR $18", background: "#ffffff", Select 48-Hour Shipping at checkout. Not Sell My Personal Information page. They did not understand that I sent the gift card to myself even though it said to ****** who is my daughter so that way I could just print it off and give it to her. Cost of shipping your package will be determined by the pre-tax, post-discount value of your order. I really believed in this company and im out $ 110 and im heartbroken that my favorite brand is a total rip off. colors: { stack: false, display_messaging: true, Since shes not good with doing it online, I told her I would do it for her. },],message: "NOW 3 FOR $18! Rights Reserved. Communication is done via email or phone throughEnvoi to advise of the delivery timeline of your order. If there is minimal to moderate damage, accept the package, but make a note of the damage on the shipping receipt, sign and date it. calculate_price: false, get: 2, },],message: "NOW 3 FOR $21! Heres how to track your package with Aeropostale Tracking by contacting their customer service department via your phone: There are some important technical terms of Aeropostale Tracking that you must know to have a greater understanding of the status of your order. (9AM EST - 12:00AM EST), Do },regular_priced_only: false, Sign up for Aropostale emails to get the latest styles & offers. }), ****** is who I have been speaking to for weeks regarding the issue and Chanel, is who I spoke to today and had a very poor experience. For more information, please see our },regular_priced_only: false, display_messaging: true, Yes they did credit my card for two items they were out of that i paid for and I saw the chargeback on my card so i called in may and asked why qnd they told me that they had ran out of those items. Placed an online order on 8/14/21 with Aeropostale clothing store with partial payment of $35 gift card and remaining debit card. Two items were OOS and not shipped/charged. colors: { }, type: "5-BF-2022", background: "#ffffff", Your order has been submitted and the information you entered during checkout is being processed. }),], Available couriers will be presented at checkout depending on your shipping address. include: { get: 1, California Privacy Notice and Do },regular_priced_only: false, I did not wait 6 months like they are claiming. That same gift card now has a balance of $8.83, which is the precise difference between those two amounts (see attachment). Select Greater Toronto Area, Montreal & London locations only - For a fee of $6.99 for orders up to $99.99 order value, and FREE for orders above $100 order value. type: "70-OFF-2022", ", Hence, the tracking ID of Aeropostale varies accordingly.However, its still very easy to recognize the Aeropostale Tracking ID since it looks like a long string of numbers or a set of alpha-numeric codes. Tracking is a crucial part of online shopping. The tracking link states that there is no information available yet, and after speaking with customer service chat twice, and promised updates both times, there has been no update. But then I also have two emails showing two different email accounts it was sent to? Shop Now. The company is known to deliver within that estimated time. tiers: [{ Shipping addresses must be valid addresses in Canada. If there is extensive damage to the carton, refuse the order and contact a Customer Service Specialist immediately by calling 877-289-2376. }, }), stack: false, },regular_priced_only: false, }, include: { Com on 5/19/21 order number ******** for $ ****** but they were out of two items and refunded 16$ to my card. stack: false, This is outrageous. The service chat gave repeated generic copy and paste responses that did not answer my questions, and continually blamed **** for not releasing tracking data. Commentdocument.getElementById("comment").setAttribute( "id", "a69757006cc874fb82b835a94c68703a" );document.getElementById("bbcd140d0a").setAttribute( "id", "comment" ); Trackingadvice.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for website owners to earn advertising fees by advertising and linking to amazon.com, and any other website that may be affiliated with Amazon Service LLC Associates Program. display_messaging: true, new DiscountItems({ That day all of a sudden (although the night before i spoke with *********** thru the online chat option and was told what i stated above once again and that i would have a confirmation email by the end of the day which i never got) but friday all of a sudden i call to check the status since i never received any email and the customer service representative tells me there is nothing that they are going to do. Orders will be delivered between the hours of 9 AM and 9 PM. ", After your returned item is processed and your original order information is located, your credit is issued. Please include complete address at checkout. include: { ", We have a 60 day return policy and customers must contact within 60 days of order placement for order not received, exchanges, order returns. 50-70% Off Sitewide Including New Arrivals! Valid for orders in Canada only. discount: new PriceDiscount(10),message: "SUMMER DEAL - NOW ONLY $10! type: "LB-60-0FF-2022(Now 50%)", I was baffled by their explanation. }), Contact a Customer Service Representative immediately by calling 877-289-2376. new DiscountItems({ Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. calculate_price: true, new DiscountItems({ }, My order number is ***********. Its common to have some questions regarding Aeropostale Tracking. This means that there has been something wrong with your ordermissing information or invalid payment detailfor which the processing of your order is temporarily suspended. }), However, when the email was sent to me it did not work. background: "#ffffff", text: "#000000" It has never been mine. Once an order is cancelled it cannot be processed and must be placed again on our website in order to proceed. : Aeropostale also provides constant tracking updates on your email once your package has been shipped.

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