I contacted the company and they refused to honor their "One year guarantee", in fact they were very rude in their response. 800-820-0465 or email us at [emailprotected] No matter. Hello beckettsmama, We loved to hear from our customers. Thanks for sharing your feedback. If we can be of further assistance, don't hesitate to contact us at 800-820-0465. And yet. Easier for me to deal with small things when planting in my wheelchair. Posted on March 27, 2018, updated March 29, 2018 I said I didn't want to go to the trouble (I have a bad back) of digging and prepping and planting an already-diseased plant, esp. The prices are a bit intimidating, but I figure I get what I pay for. Brought to you by I have only ( that I can remember) had 1 problem which Heirloom took care quickly and with no issues. I ordered gallon-sized roses from this company a couple of months ago. Now with the option of having gallon size own roots, and having just purchased one, I'm impressed. No more. On the other-hand there are other rose sellers out there that are more economical and also sell rarer varieties. I planted them and babied them through the Winter. I carefully planted and winter protected it to no avail. After waiting a bit for new growth I sent the company a photo and asked for a refund. They were carefully packaged, in one gallon containers, wrapped in plastic to maintain some humidity, 12"-14" tall and having at least four stalks on each one. I submitted the request on April 19, today on June 30 I received the denial letter. Stephanie C. Please contact us at 800-820-0465. I am sorry to hear that you were not pleased with your purchase. Elle is being delivered today which is five business days from when the order shipped. I had fabulous climbers and rose bushes that are still alive and are prolific bloomers. Posted by In this case, we will hold your plant and ship it on the recommended planting date for your area. Thank you for your post. I find their website and reviews really helpful (for the most part - the wishlist function of the website is a little squirrely) and can spend way too much time pursuing and researching on exactly which rose will be right for whatever challenging situation I'm trying to fill in. However, I do not think that a customer should have to pay delivery charges for a replacement plant when the original was in such poor condition. The other bushes did well. They arrived while I was gone and my husband stuck them in the ground. The ONLY reason for refusing to replace the plant- which was on the puny side- was that Heirloom Roses policy of guaranteeing plants for a year was only instituted in Sept 2014. User Agreement (updated 5/25/18) and Posted by We also offer regular sales and promotions and free shipping on orders over $50. They ship very carefully and the roses I received have taken over their areas, to where I have been able to split and make many other rose areas on the perimeter of my property. Hello Flower25, We work diligently to inform our customers of what to expect when they order from us by posting a video on our website as well as a link to the same video on the confirmation email that is received after an order is placed. I go else where for old fashioned roses now. San Francisco Bay Area, Silicon Valley), Operating Status of Organization e.g. You can also filter by Zone when viewing our roses to ensure they are intended for your area. Ben Hanna She knew I wanted an Apothecary's Rose badly. During certain times of year, we will not ship replacement plants to customers based on recommended planting dates related to frost. Therefore it is up to the customer to pick roses that are zoned for their area. The customer service representative agreed that the plant looked substandard, and issued a credit for the price of the plant. Will update if this changes. I also didn't want to wait until Spring 2020 to get (again, what would be a brand new rose) in the ground if it didn't survive, which I suspected it wouldn't. What I purchased and received on May 26 died in a matter of weeks. Melissa Jane on September 11, 2015. SaaS, Android, Cloud Computing, Medical Device), Where the organization is headquartered (e.g. Simply call us and 1-800-820-0465 or email us at [emailprotected] and we will be happy to assist you. I am so sorry if we missed you. I disputed a portion of the charge with our bank (JUST $15.12 of the total amount). But I should have realized this when they made a big deal that they offered free shipping and no tax. Brought to you by Posted on September 15, 2015. Sadly my Gertrude Jekyll did not make it. They are already the most expensive place to order roses from. I had a email correspondence with staff before shipment and was not happy so I have no desire to put myself through that agony again. 2022 SignalHire.com is operated by SENDERSYSTEMS LIMITED, Get the email address format for anyone with our FREE extension. I finally got them in the ground on September 20--and 10 days later had a hard frost. I would not recommend buying from a company with a track record of poor customer service. I have watered them thoroughly and placed them in a shady spot to gradually accustom them to the light. There is no recent news or activity for this profile. Unlike the majority of rose growers in the US. Chrystal, the company's representative, informed me that based on the picture I sent, the single stem looked healthy and some roses are not sent the same size as advertised. I cut back the black like they suggested and babied them for a few months. I recieved the wrong rose, wrong color and It bloomed once and never did again. Please take a moment to watch this video about what to expect. But, on a positive note, I did order 3 miniature roses which are doing well. I wrote an e mail to the company and did not get a response. we sell only own-root, virus-free roses. I have purchased 3 other roses from Heirloom Roses, all of which are thriving. We guarantee that our roses are healthy, grown on their own roots, virus-free and true to variety. There was a problem with the rose that I ordered that was apparently when it arrived. Dear dprell, We are pleased that we were able to replace this for you. I knew that my husband, not being the garden aficionado that I have always been, would be shocked by the way the roses would arrive (especially given the amount I spent on them,) so I had him watch the video on the Heirloom roses site regarding how the roses would arrive prior to their arrival. Posted on January 25, 2012, updated March 29, 2012 This had lead to the decision notto shop with them again.The basic problem is 2 of the six roses I ordered and planted ( to what I believed to be proper planting instructions) are not growing. We appreciate the opportunity to send you a replacement rose in hopes that you will be more satisfied. Sadly, those days are long past. This year, we will spend time assessing and changing them. I've got over 100 roses, many of them from Heirloom prior to the buyout - they're beautiful. Not a whole lot of blooming last summer, but I blame the beetles. We do have a one year warranty and will be happy to replace any plants that do not thrive within the warranty period. When it arrived at my door, what I found was what only can be described as a "small twig in a one gallon container." And they arrived on a 94 degree day! I definitely consider to order from Heirloom rose again. I then came on here the next day to see their reviews, what I found left me nervous, and filled with buyers remorse, especially when my first order shipped on a friday and was set to arrive the following friday. It was very puny and I was worried about overwintering it. If we can assist you with a warranty claim, please feel free to contact us at 800-820-0465. When an order is placed, we allow the customer to select their ship week and the order will ship anytime during the week and tracking will be provided. I moved it to another location in August 2020. experience as lay person) and understand the concepts (and value) of hard pruning, especially before shipping, and also understand that typically, powdery mildew *can* be curbed (but sometimes can't, HR). This is ridiculous. So what's the problem with them mailing out a catalog? Yes, they are small but they look raring to go. So far all three are looking very perky and exhibiting signs of growth - I will definitely be ordering from Heirloom in the future! Posted on June 5, 2015, updated June 19, 2015 About 15 to 20. So I hung up and promptly called my credit card company and complained. Simply enter your email address for the variety that you are interested in on it's product page. Posted by The poor Galway Bay is hanging on through no fault of mine. You may reach us at 1-800-820-0465. We are very sorry to hear that we did not meet your expectations. Also, whenever I tried to leave reviews about what a terrible plant I had received they would never post it. Their advertising is misleading. According to the confirmation receipt , shipping will be on March 10 , 2016 and will take about 3 to 5 business days to arrive. No luck ! We are very sorry if you have been disappointed in the roses you received from us. My operating theory is that Heirloom sends out really healthy, really strong roses, and that's why I haven't managed to kill them yet. We understand and appreciate your disappointment in the change to our gardens and retail center. Posted on July 28, 2012, updated August 1, 2012 Dr. was destroyed in transit (not their fault.) I received the roses on time and packed wonderfully. Van Duong on November 08, 2015. Mme also seems to be in excellent shape but not yet pushing new growth. With proper care, it will get 3-4 feet of growth and bloom for you this season. Basically, I wanted the disease-free rose I was promised and paid for. I am disappointed and I am not writing this to get a refund or replacement. The Darlow has survived an attack by Japanese Beetles and lived to tell the tale, it is growing well enough - at least 6 inches taller than when it arrived and a good foot wider, with healthy foliage. Thank you. I am very disappointed again in heirloomroses because this particular rose is difficult to come by. They are already growing from being cut back. I will likely buy more. Please call us at Its headquarters is located at Saint Paul, Oregon, USA. The annual revenue of Heirloom Roses, Inc. varies between 100K and 5.0M. I was excited to have an own-root rose of this variety and dug a "4 Star" hole for it when I knew it was coming in 2018. Brought to you by Very nice looking but, 5 roses after two years. If a business does not care about providing their customers with quality products then the customer should not support the business. In the past I have ordered a few climbing roses that were once blooming, which took a few years to take off--and finally did so with a storm of bloom and growth. This review is neutral rather than negative because I appreciate that the company offers varieties that are hard to find. This order will ship seperately on April 4, and you will receive a shipping confirmation at that time. Which would be fine except for my impatience. Their indiscriminate bushes have to be seen to be believed as far as vigor and blooming goes, and the rose hips I have gotten are huge and perfect. They were in great condition and are already set out and enjoying their space. The shipping time was shorter than what they said it would be and my rose arrived with 3 canes thicker than a pencil and looking very healthy and strong. Our shipping prices have not changed in almost 3 years and the plants. I am sorry to hear we have not lived up to your expectations of our company. I've ordered 5 roses from them, all are still living and, as far as I know, healthy. Robin Armstrong Seeber on May 23, 2015. Snippy CS personnel, not helpful, not nice. Recommended company despite their prices. Still hoping for a positive resolution to this issue. Roses ate too expensive and there are a LOT of other vendors out there. Having learned to garden at my mother's knee and landscaping four different homes in my life, I know that quality counts. That meant a 2 day stay at the UPS depot over the weekend. And I had planned on ordering a lot more from this company, too. I have at least five more roses to add to my planting scheme (for the record, I did start with a more or less blank slate) and if I stick with Heirloom, wise budgeting means I'll have to space my purchases out over the course of a year or two. Please understand that we can not review every order that is placed to ensure it is the proper zone for each rose. Our customer service team would like to speak to you to resolve your concerns. They even had some on sale so I ended up making two impulse purchases, two separate orders of multiple plants. Quite upset about this because it was a special rosebush that I finally located at Heirloom. Dear Deforestliz, I am thrilled to have these new roses in the ground in August and am looking forward to lots of flowers next spring. Have ordered several times from Heirloom. This year I did a test that even I hesitated trying for a new rose bed beside my driveway. Posted on August 1, 2012, updated May 18, 2015 The customer service folks were very helpful in assisting me in selecting my plants and providing direction for planting. Also their customer service is top notch. Dear Blutsauger, Posted on April 20, 2015, updated May 7, 2015 Posted on May 15, 2015, updated May 27, 2015 I have purchased from this company in the past and have never had a problem with their roses or service. We would like to make this right for you. I definitely won't be purchasing from them ever again. Our gardens were in need of renovation and change to support our growing operations. The number of employees ranges from 25 to 100. Weeks later, the request was denied, claiming the rose is not hardy in zone 5B. this concerns orders 100127285 and 100127297 . We appreciate your feedback and are very sorry if we have disappointed you. I received two roses with 2 thin stems and one rose with just one stem.Yes, there was new growth and the very thin stems are healthy but..paying over $40,- a rose and a huge shipping charge for roses that are at best band-size is not reasonable. The company currently specializes in the Farming area. After searching high and low for Griffith Buck's "Hawkeye Belle" rose, I signed onto on a waiting list with Heirloom Roses. I provided our sales tax exemption and asked to be refunded for the amount of sales tax charged ($15.12). I emailed them and never received a response. No thank you! I planted both roses last week, following the instructions carefully and then left for the shore. I really wanted to get this plant (a disease free one, isn't that what I'm paying this price for?) All but the last 2 were great; among the last few, I received, however, not so good: a ginger syllabub that developed serious blackspot within days of delivery (none of my other flowers, including my many roses, have it, so I have to assume it came with spores from HR), but worse, the Zeph. Did that, attached photos, waited 22 days, finally contacted them, again. Posted on July 23, 2012, updated July 28, 2012 And until that changes for the worse, I will continue ordering, probably sparingly. While roses can grow in improper zones with care, we can not guarantee a rose that typically will not survive if planted in the improper zone. Spent for the last few days e-mailing and attempting to reach the company by phone . We encourage you to plant the rose that you received from us and be patient and give it time. I do appreciate that they are sticklers about own-root roses, and the variety of roses doesn't seem to have too many competitors. http://www.heirloomroses.com/memorial-day.html Please contact us at 800-820-0465 and we will be happy to assist you. Hello. They said no (first dealt with Nicole, then Kim). yahoolocal. Today, the roses arrived, looking predictably bedraggled after being cooped up without light for 7 days. This was my first experience ordering from this company. My son is recouperating from stage 4 lymfoma, and is just feeling betterI told him for his birthday I ordered some roseshe was all excited..then when they arrived he sent me a pic of the 2 st shithum roses..I was so disapointed..they were so small with very thin stems..I did not expect that as I paid $61.00..which are now $38.50 for one..I could have gotten a much healthier and better rose at Walmart, Home Depot or menardsI just wanted a special rose bushes for my son..very disappointed..we have pics on facebook which will show how small they are and one is yellowtoo bad. Please contact us at 800-820-0465 if we can assist you further. When I returned a week later Great Maiden's Blush had new growth and buds. Thank you! I will confess that it was because I could not find The ingenious Mr. Fairchild elsewhere, and it was enthusiastically recommended by Peter Schneider, author of Right Rose, Right Place and the Combined Rose List. in when I ordered it in July or at the very least, this year so it would have some root establishment next Spring. Thank you for the opportunity to respond to your post. All rights reserved (About Us). Thats my 50cents on this company. The "excuse" they gave for not honoring my request was based on "Average frost dates for my area". Purchased an older cultivar (appropriate to my A USA Zone) July 2014. I don't think I'll be ordering from Heirloom again, not only due to their shipping policies, but because of the poor training that their customer representatives have received. The gardens there are more yard-like and very extensive, and the staff are helpful in figuring out what roses will do well in different settings. I've also had to call them several times to adjust the order as I've felt my way through adding plants to the garden, and they've always been prompt to answer and very helpful in sorting matters so there was no extra shipping and handling. Dear Truh, Thank you! As a matter of fact I did find on the website that they do recommend using Miracle Grow within the first year of planting. Posted on March 16, 2016, updated January 17, 2017 So far, I have purchased and received four roses from Heirloom. These people are shamelessly deceitful.. dont trust the reviews on there. After reviewing the dispute, Wells Fargo issued a credit in our favor of $15.12. I understand that High Country Roses has also changed hands. My name is Ben Hanna and I am the new owner of Heirloom Roses. Don't read more, Use of this Web site constitutes acceptance of the Davesgarden.com, http://www.heirloomroses.com/info/about/guarantee/, http://www.heirloomroses.com/memorial-day.html. I have purchased from Heirloom roses for as long as I can remember. However, it seemed the plants I received were really small, I attributed this to it being fall and the plants maybe starting to go dormant. With it being peak season our hold times are longer than usual but we can always be reached by email if you do not have time to hold while we help out our other Customers. While the plants may be slightly pricey, I was satisfied that they met the standards that quality roses must have, and I felt it was a fair exchange. But that's after hiking the cost of their band roses by $8.00. bbb. on which I spent $15 shipping costs. It's worth the price to have such a nice size and healthy own root rose. I ordered 4 roses and they arrived in poor condition - all growth tips are black, dried out and crisp with fungal disease on them. Thank you ! It's spectacular and a show stopper! Dear Caroline, I just received my one gallon Cloud 10 yesterday. I was pleasantly surprised by the small jewels I received. Active, Closed, Whether an Organization is for profit or non-profit, General contact email for the organization. I ordered many roses from this company five years ago, they have varieties that are extremely hard, if not impossible to find. I was told that they would not do anything to help rectify the situation because I used that brand of graden soil. Skip Heirloom Roses. Once Step 1 was submitted on June 8th, we were then able to review both steps. Thank you for your comments. The plants were well-packaged, healthy and ready for planting (already in the ground in fact). I managed to nurse one of them back to health, the rest died. Brought to you by On the other hand the few times I had something nice to say my reviews were quickly posted to the site. If you can order from anyone else I recommend you do so. I kept ordering and Come early winter as expected the plants were even smaller. Heirloom Roses, Inc. is a private company. If you are not satisfied with time, please let us know as your roses are covered under our one year warranty. I took too long to plant it, I got overly ambitious about cutting back canes that looked sickly and nearly cut it back to the ground. I ordered two roses from Heirloom. I have experience growing them in this zone, and have never had an issue container growing them here. Of the four 2 look like they have a chance of life the other two with the one thread size brown stem sticking up are dead men walking . Memorial Day showed on the website at the time of order (See link below) and on your confirmation that it would not begin shipping until April. I ordered Peace, Stainless Steel, Frau Karl Druschki, Cloud 9, Eternal Flame and Majestic. I then went to Lowes Garden supply and purchased a five gallon Cecile Brunner three feet tall for half the price ($21.00). They claimed because they "are a small business" they're incapable. Each of our varieties do list zone information below each of the products on our website. Already leaves out and within few weeks grow over 6-8" in my 2 gallons pots. I'm extremely happy with my purchase. Any concerns he had at the sparse plants that arrived were completely alleviated this morning. We hope that you will understand that there must be limitations to our warranty and we hope to provide you with beautiful roses again in the future. Additionally, we allow our customers to sign up to be notified when a particular rose they have been waiting for returns to inventory and is able to be purchased. Sincerely, Since 1970 the company has been providing Roses, Growing Of. As long as your roses were properly planted and cared for in the correct zone, regardless of the ordered container size, you are covered under our generous one year replacement warranty. The roses are nice-looking own-root roses. When I contacted the vendor, I received a very short, terse email stating that the plant was outside warranty. I have lived in very inhospitable places too. We have approved your RMA request and have credited your account for Gertrude Jekyll. Even prior to the sun coming up, every rose was already sprouting lovely leaves. I received diseased roses and Heirloom Roses does not stand behind their products. The plants left Oregon Monday afternoon and arrived Thursday afternoon. I have always been satisfied with their packing, shipping and quality. Their so-called "guarantee" does not seem to apply to the inferior plants they send you, only if they do not survive for a year. A shame Will have to order from David Austin's US vendor from now on I guess. facebook. For the person who loves scent, I have Rugosas I ordered from Spring Valley which have thrived as well, it takes a year or two, then they do become invasive, but mine are filling in a hedge so that is ok. Spring Valley is my first choice, but they don't have the same selection because they only grow extremely hearty plants for the far north.
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