To see this page as it is meant to appear please use a Javascript enabled browser. To view in the portal, you will need to sign-up for a portal account. You can see which CCR staff member is working on your ticket, add more details to the ticket, and even close the ticket if you feel like your question has been answered. https://www.buffalotech.com/knowledge-base/how-to-collect-raw-logs-from-buffalo-terastation-and-submPerhaps they will give a clue as to what is going on. You can find more information about vMSC EOL in this, vMSC solution listing under PVSP can be found on our. To access the full functionality of the CCR Help Desk Portal, users will need to register for an account. If you are having trouble reading a document, request an accessible copy of the PDF or Word Document. The initial replication will now begin. 14. My Buffalo NAS works perfectly with my Mac Laptop, iPhone, iPad, and even my Kindle. Click on the Tickets link in the top menu and click on the arrow next to All Tickets to change the list to show only Resolved/Closed tickets or Open/Pending tickets. request an accessible copy of the PDF or Word Document. Should You Use Cloud Services or NAS Devices to Store Your Data? This creates a Private Cloud, allowing you to secure & share data. Available to contract: STATE OF ARIZONA - UPS EQUIPMENT CONTRACT # ESX, ESXi Embedded and ESXi Installable are equivalent products from a storage compatibility perspective. Software, Firmware, Updates, Declaration of Conformity und Technical Documentation ErP. ADSPO12-026685, Hardware, software and lifecycle services, How Westerra Prioritized Digital Transformation in the Face of Disruption, Harris Teeter Provides Real-Time Peace of Mind With IoT, Hidalgo County Brings Free Public Wi-Fi to More Than 30,000 Rural, Low-Income Students and Workers, Counting on Computer Vision to Empower Workers by Automating Inventory Management, Optimized Procurement Leads to Savings and Improved Productivity, Financial Services Company Improves Device Management With Insight, Insight Intelligent Technology Report 2022: IT Ambitions for Business Transformation. 12. Targets are listed in the format devicename@foldername. Does anyone know how to correct it? Cannot bridge ISP router Calix 844E - what mode for Watchguard fire IDC versus Keystone patch panels what do you see in the wild? Please select either ccr-help or xdmod-help so your question is routed to the correct team. To complete the setup click OK. Do not close or refresh the browser while this message is displayed. If you feel your ticket has been resolved, you can close it yourself by clicking on the checkmark icon. 6. Users can update tickets in the web portal by following the instructions above in "checking a ticket status." Users also have the option to create an account in the portal so they can check the status of their pending help requests as well as look back on previous help requests theyve submitted. When your tickets are closed (either by you or by a CCR support agent), you will receive an email indicating this. All email content will be amended to the original ticket and will be sent directly to the CCR support agents. The replication target is now ready. This is currently locked so I started a new topic: https://community.spiceworks.com/topic/576212-slow-transfer-speed-to-buffalo-nas?login_from=%7C%20fa My problem is slightly different. Buffalo TeraStation brings agility to CMR storage solutions, TeraStation NAS as Storage Target for Private Cloud Backup Service, Windows Storage Server Seamless Integration. This is especially helpful when faculty ask for help on behalf of a student or external collegue. 8. Simply click the Reply button or scroll to the bottom of the ticket status page and enter text in the "click here to reply to this ticket" text box. Open the user interface for the source device and go to the Backup tab. 9. For details please refer to the Knowledge Base article 2007427 on how to disable the UNMAP command used for the Space Reclamation (http://kb.vmware.com/kb/2007427). 4. You do not need to use your UB email address for this, but please make sure to enter your UB username so we can associate your help desk account with your CCR account. This team will manage and support all campus-owned end-user equipment, including office and lab PCs, smart classrooms, printers and mobile devices. Login or 7. Only one source can replicate to a single target folder. THIS CONTENT IS PROVIDED AS IS, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VMWARE DISCLAIMS ALL OTHER REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, REGARDING THIS CONTENT, INCLUDING THEIR FITNESS FOR A PARTICULAR PURPOSE, THEIR MERCHANTABILITY, OR THEIR NONINFRINGEMENT. Please enter maximum price greater than minimum. This is a great feature for when you feel like you've seen the problem before! Click the blue Support tab on the left side of your browser window to search the knowledge base or fill out a new support ticket, 2. NOTE: You do not need to sign-up for the portal to submit tickets to CCR Help. sign up to reply to this topic. As you begin typing your question or search criteria, the search engine immediately responds with links to articles and tickets containing that text. ADSPO12-026685 (CHANGE | Cancel). Click the Browse button under Replication Source to select the folder to be replicated. Only 4Gb Qlogic and Emulex Fibre Channel HBAs are supported. Once you have selected the desired folder, click OK. Subsequent replications will only move changed or new files. Within this section, you can reply to the ticket and provide additional information to CCR staff. Though you can reply to a closed ticket, we would appreciate it if users would only do this if the original problem has not been solved. CCR staff have continued to update the knowledgebase with more detailed articles and up-to-date information. Feature: When searching the knowledge base, if a user is logged in, previously submitted tickets are also searchable. The driver versions supported are as follows: qla2xxx-911.k1.1-19vmw lpfc820-8.2.2.105.36vmw, VMware contact details : https://www.vmware.com/en/company/contact.html, Technical support for VMware products is available online or by phone depending on your support offering.. Self-service, web-based support resources such as the Knowledge Base and VMware Communities are also available. 6. Users can also reply directly to tickets via email. 15. How Network Storage Can Help You Achieve Automated Backups, Personal Cloud Drive with Secure Remote Access from Anywhere, Working from Home: How to Secure and Backup Your Home Office Data, Learn: How to Sell NAS to Customers in Need of Server Expansion & How to Backup iSCSI, How to Sell Server Expansion to Your Customers and Save Them Money. Click here to Read Important Support Information. The more information you can provide to our staff, the faster we will be able to help with your problem. You will be able to access the knowledge base, see any tickets you've previously submitted, and check the status of any open tickets you have. 7. Once all fields are completed click the Save button. 2. Below is a screenshot of the form on our help portal for submitting tickets: The next view shows the form available through the Support widget on our website: The ability to include a screenshot of your error is a GREAT option we encourage users to consider utilizing when reporting errors. 2022 is already more than half over. If you have a new problem or are seeing the original problem crop up again, please open a new ticket. By continuing to browse our site, you agree to our use of cookies. Enter the password and click OK. You could also try a Linux OS to see how that fares with speeds. Please add following information when you send your inquiries in the e-mail. TheCCR Help Desk Portalincludes a robust and searchable knowledge base containing tips and tricks, how-to articles, software usage info, and solutions to the most frequently asked questions. 13. PLEASE DO NOT INCLUDE ANY PERSONALLY IDENTIFIABLE INFORMATION (such as social security numbers) OR PASSWORDS. The username for this portal is the email address you used to setup the account. Looking for products verified and supported by partners? Users logged into the portal have the ability to view information about their tickets. It is also quite possible that as you type your question, you will see the answer pop-up in the list of existing knowledge base articles saving you time. This site uses cookies in order to improve your user experience and to provide content tailored specifically to your interest. Included in the email is a request for feedback on your experience. ), * Serial Number (14-digits numbers on the products), * Firmware version (if your products are NAS or Wireless). If I reboot the NAS it works fine again with Windows, but alas for only a couple of days. This is why Raquel (Spiceworks) started a new "Motivational Qu Hi guysI have a 2012 R2 Standard 64 domain controller that i would like to upgrade to the 2022 Standard 64, ive read a lot of articles saying that its possible to upgrade straight but ive also read that there are things to worry about that i should instal Hello all.I have recently been realizing that I am becoming "stale".I have a new job, its great, pays great, but its kinda the same old stuff (desktop support) with a little sys admin thrown in (printers, ad, phone system {point and click gui}).I am reali hello we have a laptop in boardroom where alot people connect torecently when we try to log in the computer jam at welcome without any successi try to enable a policy on the laptop that will remove old profile older than 10 or clear cached copy of roam What type of fiber between my network closets? 3. There are three ways for users to submit help tickets: Though users can continue to submit tickets via email to ccr-help_at_buffalo.edu, we encourage everyone to fill out the ticket submission form in the portal or use the Support widget on our website. Your daily dose of tech news, in brief. * Product Name (Product name starts from TS-**, LS-**, HD-** or W**- etc. Find and download the latest product firmware, utility or driver. If you'd like to let us know what you think, simply click on the icon that best represents your experience: awesome, just okay, or not good. We do encourage you to check out the great features of the portal though! The Folder entry will open a normal Windows folder selection dialog box. Where is time going? Click on one of the links and you will be given an opportunity to enter comments before submitting the survey. You will notice not only knowledge base article matches but also matches to your tickets will be listed if the search criteria are met. To view these files, download Adobe Acrobat Reader free. Buffalo is Pleased to Announce Mr. Kazuaki Mano as the New Chief Executive Officer, Buffalos Statement on NAS Security for Standard Ransomware Protection, Receive our Solution & Announcement Emails. Once the configuration completes you should be returned to the Backup tab of the user interface. Larger replication jobs may take some time to complete. Users do not need to be logged into the portal to search the knowledge base. This screen will list any existing replication jobs. VMWARE SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS CONTENT, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF VMWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. With Windows 10, however, it will work fine for a couple of days, but then the transfer speed slows to a crawl. In our central FAQ section you will find answers to questions that have already been asked. 10110, 15/11 Soi Charoenjai (Ekkamai 12), Sukhumvit 63 Rd., Khlong Tan Nuea, Wattana, Bangkok 10110. The Label is how the target will appear to the TeraStation. This portal account is separate from your UB or CCR accounts. Space Reclamation part of the VAAI Block Thin Provisioning has been delayed. Who do you need help from? 5. You can choose a folder or a sub-folder as the replication source. vSphere APIs for Storage Awareness (VASA), non-VVols, VMware Validated Design Certified Partner Architecture, Horizon Turnkey Appliances (Rapid Desktop Appliances), Currently Qualified Hardware Lifecycle Management Applications, Download Full Systems Compatibility Guide, Guest Operating System Installation Guide, Download Full Horizon (Thin Clients) Compatibility Guide, Download Full CIM Provider (H/W Monitoring) Guide, Download Full Hardware Support Manager Guide, Download Full Networking and Security Services for NSX for vSphere Compatibility Guide, Download Full Networking and Security Services for NSX-T Guide, Download Full Hardware VXLAN Gateway Guide, Download Full VMware Flash Read Cache Compatibility Guide, Download Full vSAN ReadyNode Compatibility Guide, Download Full Data Protection and File Services Guide, Download Full Key Management Server (KMS) Guide, Download Full vRealize Operations Compatibility Guide, Download Full Shared Pass-Through Graphics Guide, Download Full Virtual Shared Graphics Acceleration Guide, Download Full Virtual Dedicated Graphics Acceleration Guide, Download Full VM Direct Path IO for General GPU Guide, Download Full vSphere APIs for IO Filtering Guide, Download Full Virtual Volumes (VVols)- Horizon Guide, Download Full View Composer Array Integration (VCAI) - Horizon Guide, Download Full Horizon Proven Storage for VDI Capacity Guide, Download Full Horizon Turnkey Appliances (Rapid Desktop Appliances) Guide, http://www.vmware.com/support/policies/ThirdParty.html, http://www.vmware.com/pdf/esx_SAN_guide.pdf, http://www.vmware.com/pdf/vi3_io_guide.pdf, http://www.vmware.com/resources/compatibility, https://www.vmware.com/en/company/contact.html, vMSC was EOLed in late 2015. This will be target folder for replication. Once you click OK you should get this dialog box. Click on the Windows Start button. Search the forums for similar questions The selected source and target folders should now be listed for the replication job. The link will direct you to a page that you can add more details on your experience or just click the Submit button to send the survey. Click on the 'Model' to view more details and to subscribe to RSS feeds. Windows Failover Cluster support with ESX 5.0 is, 1. Looking for vSAN VCG Notification History information? 4. Your browser either doesn't support Javascript or you have it turned off. If you do not see the folder you created, click the Refresh button in the upper left. Simply continue to email ccr-help_at_buffalo.edu as you've always done. Click the Browse button under Replication Target to select the target device and folder for this replication job. Technical support, product registration, RMA status and more, can be found here. View Buffalo State's LinkedIn information, Read President Conway-Turner's Tumblr blog. Simplify and streamline with a myInsight account. 3. However, if a user is logged in to the portal, searches of the knowledge base will include help tickets the user has previously submitted. Click the Set button enter the backup password that was set on the target. By clicking on the icon that resembles a person and plus sign, you can add additional email addresses to receive ticket information. If you have selected a destination folder that already contained data, that data will be deleted. Horizon (Thin Clients) Compatibility Guide, Site recovery manager (SRM) for VVols Compatibility Guide, Networking and Security Services for NSX for vSphere, Networking and Security Services for NSX-T, Virtual Shared Graphics Acceleration (vSGA), Virtual Dedicated Graphics Acceleration (vDGA), View Composer Array Integration (VCAI) - Horizon, Horizon Turnkey Appliances (Rapid Desktop Appliances). First set up the replication target folder on the WSS NAS. The portal provides users with a platform for self-help 24 hours/day. If you close the ticket yourself, you will be presented with these icons right in the support portal, as shown in the image below. We value your opinion and aim to provide the best support possible to all users. I believe that the Buffalo NAS will have web access and you should be able to get error logs. 1. To view these files, download Adobe Acrobat Reader free. You will also see which staff member has been assigned the ticket and what the status of the ticket is. Assistant Director of Classroom Technology. Call us: (716) 881-7516 (regular business hours), Regular Business Hours: Mon-Fri 8am-4pm Weekends, Holidays & After Hours: Emergency assistance provided for major service outages only, Center for Computational Research NYS Center of Excellence in Bioinformatics & Life Sciences 701 Ellicott St Buffalo, NY 14203, Support Portal & Searchable Knowledgebase, High Performance Computing & High End Visualization, Fill out form using widget on website (click the red Support tab on the left side of our website). Looking for VMware Product lifecycle Policies? Choose the folder to use for replication or create a new one. Does the issue persists no matter if you are using SMB or NFS to access the NAS? 8. In addition to now offering an Extended Warranty program for TeraStations, weve also signed new partnerships for fast and cost-effective solutions in case a problem arises. See the benefits of our e-procurement solutions. When using the submission form, users can include photos (such asscreenshots of errors) and attach files. This is the BEST place for users to start when they have a question. here. Simply click on the article you'd like to access from the drop down list. Looking for Metro Storage Cluster (vMSC) solutions listed under PVSP? Click on the Tickets link in the top menu and then click on the ticket you'd like to view. Looking for information on VMware product compatibility by version? Thank you very much for providing us feedback and we hope we can meet your expectations for excellent and responsive support! Technology Support Services will play a crucial role in the development and deployment of a robust self-serve portal through which the community may request supported Information Technology services. You will see all correspondence you've sent and all replies by CCR staff. Users can always go back and look at tickets they've previously submitted and are now resolved or closed. Virtual SCSI adapter and Windows OS supported - LSI Logic Parallel for Windows Server 2000 SP4 - LSI Logic Parallel for Windows Server 2003 RTM (x86 and x64) up to and including SP2 - LSI Logic SAS for Windows Server 2008 (x86 and x64) up to SP2 - LSI Logic SAS for Windows Server 2008 R2 (x86 and x64) SP1 2. You will receive an automated email when a new ticket is received indicating the ticket number and a link to view it online in the portal. If a product is listed as supported for ESX, the product is also supported for ESXi Embedded and ESXi Installable corresponding versions. Access the WSS unit using Remote Desktop. The following message should appear. Using the Buffalo TeraStation NAS with Windows Server IoT as a Central Backup Hub, Office 365 Backup with TeraStation WS IoT, TeraStation Windows Server IoT 2019 Network Storage, Stay up to date on the latest product information, 2022 Buffalo Americas, Inc. All Rights Reserved. 2. VMware ESX software has been tested and deployed in a variety of storage network environments. 5. Click on the Folder Setup button on the lower left. This page may contain some content saved in PDF format. The CCR Help Desk Portal offers an easy to search knowledge base of frequently asked questions, how-to articles, and software documentation. The Technology Support Services team will be empowered to provide direct front-end support to the entire campus community. Click on the Edit button in the lower right to add a new replication job or edit existing job. Some content on this page is saved in PDF format. NOTE: If the replication target has multiple folders designated as backup targets, be certain to select the correct folder. Enter a password to prevent unauthorized access to the target folder. Next well set up the replication source on the TeraStation. Didn't find what you were looking for? Search by either entering keywords or by selecting a product. Does anybody else have this experience? 1. You can view our Privacy Notice Open the web interface for the TeraStation. This page uses Javascript. In this guide we only explicitly list ESX compatibility information. Available to contract: STATE OF ARIZONA - UPS EQUIPMENT CONTRACT # This guide describes the storage devices currently tested by VMware and its storage partners. You should get a list of folders on the source device. If you don't wish to do this, simply reply via email to the CCR support agent's questions. It's no secret that, on some days, it is a little harder to get started or to keep giving 110%. Click on the Add button to add a new replication job. Once you sign-up for a portal account, you can login and access all the features of the help desk portal. Multiple source devices replicating to the same target folder will overwrite data. The newly created folder may not show up in the list initially. Click on the configuration icon to the right of Replication. or check out the General Networking forum. UseHelp Desk Portalfor searching knowledge base and submitting help tickets: https://ubccr.freshdesk.com, 4. If there are no articles found that match your search, simply submit a new help ticket with your question. Open the Buffalo Replication software. If you are having trouble reading a document, request an accessible copy of the PDF or Word Document. 1. It is really hard to believe that it is already August. And sometimes, you just need a little motivation. Click the Close button to exit the Buffalo Replication software. Buffalo Technology is dedicated to its customers and is continuously working to optimize Customer Services in the event of product defects or data loss. Contact our technical support and sales department. Information on our warranty services, warranty extension and VIP service for TeraStation.

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