I called them again, sent more pictures, had another video call, and was told they would ship the correct part. Each time we have worked with you in getting the issues you were experiencing rectified. All built to the highest standards of quality, style and energy efficiency. There were no recorded cases for you before 10/06/2020. ft. Oven Capacity, 4" Stainless Steel Backsplash, Convection and Halogen Lights, in Stainless Steel, KNG361/LP-S 36" Stainless Steel Freestanding Liquid Propane Range with 6 Burners, 5.2 cu. Please, do not assert that We do not have any record of the oven on the new unit not functioning. I called the company number shortly at about 4:45pm on June 28 and after inputting your extension (101) you picked up and we spoke for several minutes. KitchenAids claim to fame begins with their invention of the stand mixer in 1919, the quality and popularity of which continues today. Where are the Viking series made? I hope this reaches someone in authority that will address this problem with their employees and get my situation resolved. Kucht Professional is a manufacturer of mainly kitchen appliances. That was months ago and I still have not received anything. A KUCHT representative will be reaching out to you as soon as we receive the update. Required fields are marked *, Copyright . I refreshed your memory of the case and informed you that the oven on the new unit had stopped working. Looking for a great American -made range? We promise to keep fighting the good fight against every horror children, animals, and grown, yet messy humans can inflict upon a clean home. 'params' : {}
BBB Business Profiles may not be reproduced for sales or promotional purposes. While owned by the German BSH Corporation, Thermador offers some of the best American-made ranges and ovens from their headquarters in LaFollette, TN. Although Viking is known for its kitchen appliances, Viking produces professional kitchen appliances, including refrigerators (which match the other flagship ranges) in Greenwood, Mississippi. You requested that I call you to discuss this issue in your July 13 response. Well thought out design goes through every detail of every Bosch device. Unless youve used a professional-grade stovetop before, youll need to give yourself some time to adjust to how the increased powerbecause theres a lot of itaffects cooking times. While the company has been around for only 15 years, it has invested heavily in making its products better and has quickly gained a reputation for producing quality products at affordable prices. No, Kucht is owned by Kucht Professional based in New Jersey while Thor is owned by Thor Kitchen based in California. Once the new unit was received, you did report that the oven was off temperature and the flames of some burners were high. buy the Thor Kitchen HRG3080U 30 freestanding gas range here on Amazon, Kucht KRG3080U range, which is cheaper, instead, Stagionello STGPNTF60 60 kg Meat Curing Wall Cabinet Review, Stagionello 100 kg STG100TF0 Meat Curing Cabinet Review, Stagionello Evo 150 kg with Fumotic Meat Curing Cabinet Review, Stagionello Twin 100 + 100 kg STGTWIF0 Curing Cabinet Review, Stagionello STG100300 100 400 kg Meat Curing Cabinet Review, Stagionello STG200600 100 800kg Meat Curing Cabinet Review, Dyson V10 Motorhead Review, V10 Animal Stick Value Comparison, Thor Kitchen HRF3601F French Door 36 Refrigerator Review, Dyson Cyclone V10 Animal Cord Free Review, Absolute Comparison, Dyson Cyclone V10 Absolute Review, V10 Animal Comparison, Thor Kitchen HRD4803U 48 Dual-Fuel Range Review, Viking Comparison, Thor Kitchen HRG4804U 48 Range Review, HRG4808U Comparison, Thor Kitchen HRG4808U 48 Range Review, HRG4804U Comparison, Viking VDSC5488BSS 48 Range Review, VGCC5488BSS Comparison, Viking VGCC5488BSS 48 Review, VGCC5486GSS Comparison, Thor Kitchen 30 LRG3001U Range Review, HRG3080U Comparison, Thor Kitchen HRG3026U Gas Range Review, HRG3080U Comparison, Miele STB 205-3 Turbo Power Nozzle Review, SEB 228 Comparison, Kucht KRG3080U/LP Propane Range Review, Natural Comparisons, NXR DRGB3001 Gas Range Review, Kucht & Thor Kitchen Comparisons, Thor Kitchen HRG3080U Range Review, Kucht KRG3080U Comparison, Shark Rocket Ultra-Light HV303 Review, HV302, HV391 Comparisons, Shark Rocket HV302 Review, HV391, HV300 Comparisons, How Reliable is the Miele Complete C3 Marin? In the 2 and a half years since Ive been cooking on a Kucht range I have been without an operable oven for a combined total of 5 months. Are Natural Gas and Propane Interchangeable? This is the only reason I bought the range from these people. I provided the model number, pictures of the unit (inside of it and outside of it), and had multiple video calls with them to show them specifically what the issue is. I called back, I asked the first person if she could give me any estimate for how long it would be till service could get to me, she stated she didn't know, I asked if it could be a month or a year, and she said could be, she didn't know. A week later after no response I called back, this time is was told I should talk to there technical support. Currently there has been global issues that is affecting logistics and shipping worldwide. All Kucht products are backed by a comprehensive warranty program. Ranges. That 6 month extension would have brought coverage up to the end of February 2021. Heres How to Tell. If you use propane, get the Kucht KRG3080U/LP instead. Kucht appliances are designed, manufactured, and developed by Kucht Professional. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I will follow your case and devote to provide you with the solution of your preference. The ranges come with a host of features including: While were certain its headquartered in the United States, Kucht doesnt explicitly mention where its products are actually manufactured. We bought a home and did a complete remodel. We fully review the Kucht below, andyou can buy the Kucht KRG3080U here in the US. BBB is here to help. (7 REASONS why we think it is), Kucht offers customers an incredible 4 year warranty. the Vikings. I am thankful this error on the part of Kucht did not cause a fire in my kitchen. From the quiet of our dishwashers to the feel of our oven handles, its the kind of quality thats both lasting and noticeable. The first person I spoke with asked me to send pictures to his cell. };
All Kucht products come with a generous 4-year warranty program. These cost anywhere between $1700 up to $6500. Fortunately, thanks to the Internet, you can buy well-engineered and durable appliances from all around the world without taking out a second mortgage. Find these down below: Kucht vs ZlineKucht vs ThorBertazzoni vs VikingZline vs Wolf. I haven't even mentioned to them the dents in the refrigerator when it arrived. 2021 Perfect Stove. Welcome to Pet My Carpet. It worked fine for 2.5 years, but the lights quit working in October 2021. Outstanding Support: In addition to its four-year warranty, Kutch offers outstanding customer support. A made-in-Germany Miele canister will last you 20 years or more. Bottom line, is I want the k**** I paid for. Kucht Professional is a manufacturer of mainly kitchen appliances. We are paid commissions for purchases made through links in this post. At that time we initiated a FaceTime call and we noticed visible damage to the electrode. Our products are assembled in ZLINEs own factories in China, with parts from the USA, Italy and Germany. Readers ask: How to cook a delmonico steak in a cast iron skillet? The ball keeps being dropped and nothing has been done to rectify the damage as of today. While youre not going to turn into Jamie Oliver or Wolfgang Puck the moment you turn it on, you can easily lose yourself for hours making meal after meal. Now allow me to correct a few things in your response as I have been keeping records. All rights reserved. Again, we sent an invoice with a discounted service call and a discounted face plate price (even though this is considered cosmetic and not something our warranty covers, even when still under warranty). We bought all Kucht appliances, range, dishwasher and refrigerator. A New-Jersey-based appliance manufacturer founded in 2007. Your email address will not be published. Like Thor Kitchen and other small brands sourcing their appliances from the same factories, were impressed at the level of quality theyre bringing to moderately affordable price points. All ZLINE devices are developed in the USA by founder Andrew Zuro and his team and delivered from our locations in Nevada, Ohio, and Tennessee. After much back & forth they replaced it with a new model (KNG361), but would not warrant it. There are no clocks to set, self-cleaning functions to fix, digital thermometers to beep at you. Dear ******, Thank you for reaching out to us via BBB. Get +100 Rewards points when As you have been made aware, there has been a global thermostat shortage due to the pandemic. The cookware set is set to ship today via ***** TRK# ************. Thermador. Among the best American brand choices are: Evaluating the Best Gas Ranges Made in the USA. Now that you have the part you need replaced; we have been working on the process to get a technician for you. Based in Clifton, New Jersey, Kuchts products are distributed through a network of authorized dealers and distributors and are sold in over 60 countries around the world. They were initially responsive to me and told me this was a known issue and the thermostat needed to be moved. I have documented a minimum of 11 calls with them to-date and am no closer to a resolution than I was on the first call 4 months ago.The customer support representatives are always very polite, but there has been little to no action on Kuchts part to resolve this issue, and there is no end in sight. The range is refreshingly analog in design; you can control all of it through switches and knobs. Both ranges are sleek, powerful, functional, and impressively well made. Is a 48 Viking (or Wolf, Thor Kitchen) Gas Range Worth It? Complaint: ******** I am rejecting this response because: Mr. RLet me begin by noting that you responded to my complaint on July 13, the 13th day of the 14 day window in which businesses are given to respond. I also had a problem, (unrelated) with the technical support people when I called about the dishwasher not drying the dishes. And I repeat, just 6 months after installing the new unit the oven stopped working. On October 20, 2020, you had called stating that your oven was out a second time. 'format' : 'iframe',
KitchenAid ranges. I could not fathom that after the horrendous experience I had had with a faulty range costing over $3000 and the companys acknowledgement that a replacement was preferable to endless repairs, that you would not be willing to warrant the new, presumably improved model. Note that the extended warranty from the original unit was still in place until the end of February when this call was made and I was informed the service would be covered. At that time, he replaced the thermostat to correct the oven and re-aligned the oven door. It is also worth noting that prior to shipping I asked Mr. D..on 5 separate occasions if the new unit would be converted for use with propane before leaving the Kucht warehouse and I was assured each time that it had been converted. We do stand behind our product and our warranty. All Rights Reserved Powered by. We called the next day to get a repair/replacement. Your email address will not be published. The burners click smoothly, light practically instantaneously, and the bright blue flame that sprouts from the grates heats food satisfyingly quickly. After contacting Kucht several times we continue to be told that they are also waiting for the handles and it's a supply chain logistics issue. Kuch offers both gas and dual fuel ranges. The check is set to be out in the mail as well. Depending on the design of the kitchen, you can choose between built-in and freestanding models. Our tech came out on 10/07/2020 and serviced the unit. As an affiliate for Amazon, we will earn a commission from qualifying purchases. Often asked: What is the story of Daphne? Nor do I have a credit for the backsplash. Can I Use Commercial Refrigerators, Freezers in Home Kitchens? It weighs 200 pounds. With the amount of time that we have invested in correcting the issue I am now asking for the pieces to be replaced and for monetary compensation. I would suggest also, that they use a different carrier since every product or part, except the dishwasher that does not dry, has arrived damaged. Kucht Professional is a leading manufacturer of kitchen appliances. The KRG080U offers a 4.2 cubic foot, 22,000 BTU convection oven beneath a 4 burner stovetop with 3 different max power outputs. BBB Business Profiles generally cover a three-year reporting period. Wed recommend the Kucht over the Thor Kitchen for the extra customer support. He didn't call & didn't respond to an email the next day. Our philosophy is simple: to help people enjoy eating better. Viking. Repaired 2x & quit again. Your email address will not be published. 4-year warranty: All Kucht appliances come with a generous four-year warranty that covers parts and labour. Made by New Jersey-based Kucht, the KRG3080U is a sleek, functional range The Kucht KRG080U is one of several gas ranges produced by Clifton, New Jersey-based Kucht Professional. Complaint: 16056714I am rejecting this response because:I understand the shipping crisis and the strain that it is putting on everything world wide. Both issues were resolved at the time of service. 's' : '') + '://bookshelfcomplaint.com/9e7dd596775e3b9a071fc88278d0310a/invoke.js">');
. The company makes high-end kitchen appliances that range from ovens, stoves, range tops, hoods, dishwashers, refrigerators to cookware sets and wine coolers. They also manufacturing a quality appliance by using durable components, such as, stainless steel paneling to ensure Kutch Professional appliances are built to last.

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