Booking:

How do I book?

You may book using the Boutique Living Collection website. Browse through our collection of units, decide on the right time and book your stay.

How do I know if my booking is confirmed?

Once you have made a booking, a member from the Boutique Living Collection team will be in contact with you to confirm and secure your booking.

How do I secure my booking?

To secure your booking, you should follow the payment advice provided to you by the Boutique Living Collection representative and only then can your booking be confirmed. You will receive an email confirmation.

Where are your units located?

The Boutique Living Collection properties are strategically located in some of the most premium developments in Downtown Dubai, Dubai Marina, and the newly developed Bluewaters Island.

How many guests can stay in the properties?

Depending on your need, our units range from studios to villas, and can accommodate up to a maximum of 8 guests depending on the unit you have chosen.

What if I need a baby cot?

We do have baby cots available. Please do let us know if you will be needing one. Please note that these are subject to availability.

Payment:

Do you hold a deposit?

A damage deposit will be blocked/collected along with your booking. This will be used to cover any costs of repairs or replacement of property content, damaged or gone missing during your stay. In the welcome pack in the property, you will see an inventory list of all items for which the damage deposit is relevant for. Kindly report within 12 hours of your check-in if you find any discrepancies, in order to avoid claims of damages during your stay that you may have found to be there already. We ask that you to treat the property with utmost care, and if there is nothing to claim after your checkout you will receive your full deposit back within 7 days of check out.

What is Extraordinary Cleaning?

In the event that the property has been left in a very bad condition, an “EXTRAORDINARY CLEANING” charged will be deducted. An EXTRAORDINARY CLEANING charge includes the removal of large amounts of rubbish and washing up dishes and pans. The guests are expected to dispose of all rubbish and empty bottles in one of the bins provided at the property. Please ask for the location of your nearest bins if necessary. Upon departure the dishwasher should be filled with any dirty crockery and switched on.The cleaning Fee that you have already paid does not cover the cost of this procedure. As such, payment may be taken from the Damage Deposit in the event there is, in the Company’s discretion, “EXTRAORDINARY CLEANING” to be done.

How much will you charge me for damaged / missing items?

For most items on the inventory, we will charge you for the cost of repair of the item, or the cost of a new purchase with the addition of the work employed to make the purchase. Access cards and parking cards are particularly expensive and time consuming to replace, and we may charge you up to AED 500 for each of those.

When do I get my damage deposit back?

If you have booked via AirBnB, the damage deposit has not been initially charged so there is nothing to get back. Instead, you have authorized us to deduct from your credit card up to the amount mentioned, in order to offset any damage incurred to the Property during your stay, or “EXTRAORDINARY CLEANING” required. If you have paid us a damage deposit in cash upon arrival, and we have agreed to meet for checkout, we will ask you to kindly wait in the lobby at checkout, while we perform an inspection. This process could take up to half an hour if the Property has been left in reasonable condition, after which we can determine the amount to deduct if any, and return the remaining cash to you. However, if the Property has been left in poor condition, “EXTRAORDINARY CLEANING” will be arranged and the inspection process would take much longer. In such a case, we will ask you for your Bank Account details to enable us to transfer the amount after we have completed the full inspection and the necessary deductions have been made. Please expect this transfer to take up to 7 days from check out. If you have paid us a damage deposit in cash upon arrival, but we were unable to meet on checkout, we will also ask you for Bank Account details to make the transfer. Please expect this transfer to take up to 7 days from check out.

Cancellations:

What is your cancelation policy?

We have a strict no cancellation policy.

Check in / Check out:

What is the check in process?

Once you arrive at your location, please proceed to the lobby of the building and inform the receptionist of your booking details. If you have not sent us your passport details already, they will ask for this. Once access is granted, please proceed to your unit and use the smart lock code to enter the property.

What time is check in & check out?

We ask you to kindly respect the check in time of 3PM unless you have agreed on a different time with us. If you arrive prior to your checkin time the apartment will not be ready. We ask you to kindly respect the check out time of 11AM strictly unless you have agreed on a different time with us, so that we have sufficient time to prepare the unit for the next guest check-in. If there is a delay, we hope you understand that we retain the right to enter the property to start preparations for the next guest, and will hold no responsibility over any possible displacement of your belongings.

What are the house rules?

Kindly be aware that no pets, no partying and no smoking are allowed inside the property, and any non-adherence will result in penalties.

Is there a functioning kitchen?

Yes. All our properties are equipped with a fully functioning kitchen that includes cutlery and all major appliances.

Do you provide with bathroom amenities?

Yes. All amenities are provided with your convenience in mind, including bath essentials, high quality towels and bed linen.

Is housekeeping included in my stay?

No, housekeeping is not included in your stay. However, should you require housekeeping, please inform us and we will arrange it for you. Please note this is a chargeable service.

What do I do if I have an emergency or problem during my stay?

In case of an emergency please contact the relevant authorities. Numbers are mentioned in your welcome folder.

How to proceed if I forget anything in the apartment?

Please contact us if you have forgotten anything within the apartment. We will try our best to locate it and return it back to you.