TERMS AND CONDITIONS

House Rules

Kindly be aware that no pets, no partying and no smoking are allowed inside the property, and any non-adherence will result in penalties.

Check in directions

Once you arrive at your location, please proceed to the lobby of the building and inform the receptionist of your booking details. If you have not sent us your passport details already, they will ask for this. Once access is granted, please proceed to your unit and use the smartlock code to enter the property.

Cancellation Policy

We have a strict no cancellation policy.

Any change in the length or dates of the booking, is possible, dependent on availability, and may result in a rate change

The Property & Services

All properties are fully furnished. They include a functioning kitchen inclusive of cutlery & appliances as well as a laundry room. All amenities are provided with your convenience in mind, including high quality towels and bed linen.
All our properties include free high-speed WIFI & Netflix.
Guests are permitted to use the facilities within the building including the swimming pools and fitness center gym.

Building & Parking Access Cards

Each apartment comes with an access card & parking card. Use these to get in & out of the building. Kindly take good care of these, loss of either of these cards will cost up to AED 500.

Damage Deposit

A damage deposit will be blocked/collected along with your booking. This will be used to cover any costs of repairs or replacement of property content, damaged or gone missing during your stay. In the welcome pack in the property, you will see an inventory list of all items for which the damage deposit is relevant for. Kindly report within 12 hours of your check-in if you see any discrepancies, in order to avoid claims of damages during your stay that you may have found to be there already.
We ask that you to treat the property with utmost care, and if there is nothing to claim after your checkout you will receive your full deposit back within 7 days of check out.

Check in time

We ask you to kindly respect the check in time of 3PM unless you have agreed on a different time with
us. If you arrive prior to your checkin time the apartment will not be ready.

Check out time

Check out is no later than 11AM, unless otherwise agreed upon. We appreciate your respect for this time, as our housekeeping team will be arriving to prepare the unit for the next guest and the time they have to do this is very limited. If there is a delay, we hope you understand that we retain the right to enter the property to start preparations for the next guest, and will hold no responsibility over any possible displacement of your belongings.

Loss & Theft

Boutique Living Collection shall be not held responsible in the event that personal belongings are stolen or lost from the property. If an item is forgotten, we will keep it with us for 1 month, after which we will dispose of it. Do contact us if you have forgotten something and we will try to reunite you with it.

Payment Terms

Once you have confirmed your booking online, you will receive a confirmation email from a BLC team member, detailing your booking and sharing with you the payment details. The property will be held for a maximum of 24 hours in order to allow you time to make the payment. If payment confirmation is not received within 24 hours, your booking will be cancelled.

Rates

Room rates are subject to change.

What is Routine Cleaning?

“ROUTINE CLEANING” means dusting, vacuuming, mopping and the cleaning of the bathrooms and the kitchen, as well as the changeover and laundering of linen and towels. It is already covered by the Cleaning Fee that you have paid.

What is Extraordinary Cleaning

“EXTRAORDINARY CLEANING” includes the removal of large amounts of rubbish and washing up dishes and pans. The guests are expected to dispose of all rubbish and empty bottles in one of the bins provided at the property. Please ask for the location of your nearest bins if necessary. Upon departure the dishwasher should be filled with any dirty crockery and switched on. The Cleaning Fee that you have already paid does not cover the cost of this procedure. As such, payment may be taken from the Damage Deposit in the event there is, in the Company’s discretion, “EXTRAORDINARY CLEANING” to be done.

Emergency

Please familiarize yourself with the safety instructions located in the guest directory.

No Liability

Guest(s) agree to indemnify and hold harmless the Property Owner and Manager for any liabilities, theft, damage, cost or expense whatsoever arising from or related to any claim or litigation which may arise out of or in connection with Guest(s) use and occupancy of the rental property including but not limited to any claim or liability for personal injury or damage or theft of property which is made, incurred or sustained by Guest(s).

Guests are required to be cautious around sharp items, electricity, fixtures, balconies and any other item that may cause an injury if handled wrongly.

Guests with kids are requested to closely watch their kids at all times while occupying our properties.

No liability will be passed on to the Manager or Property Owner in the event of injury to personnel due to negligence.

It is the Guest’s responsibility to watch out for themselves and the people accompanying or visiting them while staying in our properties

Acceptance of Terms & Conditions

By booking, you confirm you accept the above Terms & Conditions